Zdravo Nottheone,
Zdravo Mihal,
Nadam se da ste oboje dobro i bezbedni.
Hvala vam što ste nam se obratili! Iskreno se izvinjavamo zbog neprijatnosti koje ste doživeli. Nakon pregleda naloga igrača koji je povezan sa navedenom adresom e-pošte (napomena: korisničko ime je netačno), otkrili smo da je depozit od 99,27 dolara napravljen 6.8.2024. u 18:24:17 (vreme u kazinu) sa bonusom od 40% primenjeno, što je rezultiralo početnim stanjem od 139,26 USD.
Pravila za priloženi bonus su bila sledeća:
https://limitlesscasino.com/terms?class=40nova
- Bonus: 40% (20% na CC)
- Klađenje: 1k depozit + bonus
-Maksimalna isplata: nema
-Minimalni depozit: $200
– Dozvoljene igre: Neprogresivni video slotovi realne serije (osim 777)
- Druge igre u bilo kojoj kategoriji nisu dozvoljene
-Maksimalni ulog po ruci: Ne
-Maksimalni bonus: $1000
Zahtev za klađenje je ispunjen 6.8.2024 u 18:39:28 (vreme u kazinu), ostavljajući saldo od 135,77 dolara. Igrač je napravio 206 opklada na Neprogresivne slotove (Alien Vins, Derbi Dollars, Double Ia Luck!), ali nije ostvario nijedan dobitak tokom ove igre. U to vreme, igrač je primio sistemsku iskačuću poruku koja ukazuje na to da su pravila bonusa još uvek na snazi (prema sporazumu između kazina i Gurua, ova poruka se uvek pojavljuje nakon što se ispuni zahtev za klađenje).
Nakon što je ispunio uslov za klađenje, igrač je nastavio da igra progresivni slot Aztec's Millions, napravivši 255 opklada i osvojivši 3,861,00 dolara.
Nažalost, zbog kršenja pravila igre, svi dobici su uklonjeni, a prvobitni depozit je vraćen igraču za novi početak. Pošto smo povraćaj depozita obradili kao izuzetak, procentualni bonus se ne može primeniti na vraćeni depozit.
Za vašu referencu:
https://limitlesscasino.com/terms-and-conditions
7.1. Opšta pravila o bonusima i promocijama
ac. Osim ako nije drugačije navedeno, igraču nije dozvoljeno da igra progresivne igre ili RTG 777 slot sa kazino bonusima. Ukoliko dođe do bilo kakvog neslaganja, odluka Kazina ima prednost i smatra se konačnom.
ad. Uslovi promocije su na snazi dok se svi dobici iz promocije ne povuku. Deponovanje preko postojećeg stanja, ispunjavanje uslova za klađenje, povlačenje ili pad vašeg stanja ispod 1 USD neće poništiti ovo pravilo. Molimo pogledajte termin 7.1.j.
Ako imate dodatnih pitanja, ne oklevajte da nas ponovo kontaktirate!
Srdačan pozdrav
George Moore
Bezgranično upravljanje kazinom
Hi Nottheone,
Hi Michal,
I hope you are both well and safe.
Thank you for reaching out to us! We sincerely apologize for the inconvenience you’ve experienced. After reviewing the player’s account associated with the provided email address (note: the username is incorrect), we found that a deposit of $99.27 was made on 8/6/2024 at 18:24:17 (Casino time) with a 40% bonus applied, resulting in a starting balance of $139.26.
The rules for the attached bonus were as follows:
https://limitlesscasino.com/terms?class=40nova
-Bonus: 40% (20% on CC)
-Wagering: 1x deposit + bonus
-Max cashout: None
-Minimum deposit: $200
-Allowed games: Non-progressive Real-Series Video Slots only (except 777)
-No Other Games in any category are allowed
-Max bet per hand: No
-Max Bonus: $1000
The wagering requirement was completed on 8/6/2024 at 18:39:28 (Casino time), leaving a balance of $135.77. The player made 206 bets on Non-progressive slots (Alien Wins, Derby Dollars, Double Ya Luck!) but did not achieve any winnings during this play. At that time, the player received a system pop-up message indicating that the bonus rules were still in effect (as per the agreement between Casino and Guru, this message always appears after the wagering requirement is completed).
After fulfilling the wagering requirement, the player proceeded to play the Progressive slot Aztec's Millions, making 255 bets and winning $3,861.00.
Unfortunately, due to a violation of gameplay rules, all winnings were removed, and the original deposit was returned to the player for a fresh start. Since we processed the deposit return as an exception, the percentage bonus cannot be applied to the returned deposit.
For your reference:
https://limitlesscasino.com/terms-and-conditions
7.1. Overall Bonus and Promotion Rules
ac. Unless otherwise stated, a Player is not allowed to play Progressive games or RTG 777 slot with casino bonuses. Should any disagreement arise, the decision of the Casino shall prevail and be considered final.
ad. Terms of the promotion are in effect until all winnings from the promotion have been withdrawn. Depositing on top of existing balance, meeting wagering requirements, withdrawing or having your balance drop below $1 will not void this rule. Please refer to term 7.1.j.
If you have any further questions, please do not hesitate to contact us again!
Kind Regards
George Moore
Casino Limitless Management
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