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This site is absolute rubbish. I deposited with Astro Pay in order to use my welcome bonus, and I won. They closed my bonus account for no apparent reason and also removed the Astro Pay option to withdraw what I deposited. The security department contacted me, we agreed to withdraw via Skrill, and then they rejected the withdrawals, treating me like an idiot. They're thieves and scammers. Use any other site but this one.

Es una basura de página. Deposité con Astro Pay para poder usar mi bono de bienvenida, lo gané. Me cerraron mi cuenta de bono sin motivo aparente y encima me sacaron la opción de astro pay para poder retirar lo que deposite. Me contacta el departamento de seguridad, llegamos al acuerdo de retirar por Skrill y resulta que me rechaza los retiros, te toman como imbécil. Son unos ladrones y estafadores, usen cualquier página menos esta

Dear juanferquintero676,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that the casino confiscated your bonus winnings?
• How much money do you currently have in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear juanferquintero676,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.