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Hello,

I paid 2 x 2000 €.

Last week, Tuesday, I received my first email, payment processed. Wednesday the 2nd mail, payment processed. A week later there was still no money in the account.

The only option was to pay out via WireTransfer. In the chat it is only said that it should be there by Wednesday at the latest and supposedly everything has already been paid out. Verification completed and payouts, as I said, according to the mail and according to the chat staff, paid out and transferred. Just still no money in the account 😕

Hallo,

mich habe 2 x mal 2000€ ausgezahlt.

Letzte Woche Dienstag kam die erste Mail, Auszahlung bearbeitet. Mittwoch die 2. Mail, Auszahlung bearbeitet. Jetzt eine Woche später noch immer kein Geld auf dem Konto.

Die einzige Möglichkeit, war die Auszahlung über WireTransfer. Im Chat wird immer nur gesagt, ja spätestens Mittwoch soll es da sein und angeblich ist schon alles ausgezahlt. Verifizierung abgeschlossen und Auszahlungen sind wie gesagt laut Mail und laut Chat-Mitarbeitern ausgezahlt und überwiesen. Nur immer noch kein Geld aufm Konto 😕

Dear Kim-Svea,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,

Best regards,

Kristina

Money finally arrived today 😊

Geld ist heute endlich angekommen 😊

Awesome news, Kim-Svea. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.