Dragi PatJustPat,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Proverio sam odeljak Plaćanja u kazinu i evo šta sam našao:
Minimalni depozit za Bitcoin je zaista 0,001. Važno je napomenuti da su minimalni iznosi depozita za kriptovalute obično veći nego za fiat valute. Postoji nekoliko razloga za to.
Transakcije kriptovalutama, iako su inovativne i efikasne, često dolaze sa višim minimalnim naknadama za transakcije u poređenju sa tradicionalnim bankarskim metodama. Ovo čini manje transakcije manje ekonomičnim, jer relativni trošak obrade ovih transakcija može biti prilično visok. Pored toga, inherentna volatilnost kriptovaluta znači da njihova vrednost može brzo da fluktuira, što predstavlja rizik kojim kazina moraju pažljivo da upravljaju kako bi se obezbedila stabilnost igračevog iskustva igranja.
Štaviše, rukovanje kriptovalutama uključuje poštovanje strogih regulatornih zahteva i zahteva protiv pranja novca, što povećava operativne troškove kazina. Određivanjem viših minimalnih depozita, kazina mogu efikasnije pokrivati ove troškove i održavati visoke standarde usluge i sigurnosti koje očekujete.
Viši limiti takođe pomažu u sprečavanju lažnih aktivnosti i obezbeđuju bezbedno okruženje za sve igrače, delujući kao zaštita od potencijalne zloupotrebe i štiteći i kazino i igrače.
Imajte na umu da će svaki depozit ispod minimalnog limita depozita biti izgubljen i ne može biti poništen, jer su transakcije kriptovaluta konačne i nepovratne. Žao mi je, ali u ovom slučaju nismo u mogućnosti da vam pomognemo.
Obavestite me ako još nešto mogu da vam pomognem.
Srdačan pozdrav
Veronika
Dear PatJustPat,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Payments section of the casino, and this is what I found:
The minimum deposit for Bitcoin is indeed 0.001. It's important to note that the minimum deposit amounts for cryptocurrencies are usually higher than for fiat currencies. There are several reasons for that.
Cryptocurrency transactions, while innovative and efficient, often come with higher minimum transaction fees compared to traditional banking methods. This makes smaller transactions less economical, as the relative cost of processing these transactions can be quite high. Additionally, the inherent volatility of cryptocurrencies means that their value can fluctuate rapidly, posing a risk that the casinos need to manage carefully to ensure the stability of the player's gaming experience.
Moreover, handling cryptocurrencies involves complying with stringent regulatory and anti-money laundering requirements, which increases the operational costs of the casinos. By setting higher minimum deposits, the casinos can cover these costs more effectively and maintain the high standards of service and security that you expect.
Higher limits also help prevent fraudulent activities and ensure a secure environment for all players, acting as a safeguard against potential misuse and protecting both the casino and the players.
Keep in mind that any deposit below the minimum deposit limit will be lost and cannot be undone, as cryptocurrency transactions are final and non-refundable. I am sorry but in this case, we are unable to help you.
Please let me know if there is anything else I can assist you with.
Best regards
Veronika
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