Draga dilanashlei1996,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Siguran sam da ste svesni geolokacije GAMSTOP operacije:
GAMSTOP vam omogućava da postavite kontrole koje će vam pomoći da ograničite svoje aktivnosti kockanja na mreži.
Prijavite se za uslugu i biće vam onemogućeno da koristite veb-sajtove i aplikacije za kockanje koje vode kompanije licencirane u Velikoj Britaniji, u periodu po vašem izboru.
Pošto ste izabrali kazino sa licencom Curacao, biće veoma teško rešiti ovaj slučaj na vaše zadovoljstvo. Možete li da nam kažete da li ste obavestili kazino o svom problemu sa kockanjem pre nego što napravite bilo kakav depozit?
Hvala unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear dylanashley1996,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I’m sure that you are aware of the geolocation of GAMSTOP operation:
GAMSTOP lets you put controls in place to help restrict your online gambling activities.
Sign up for the service and you will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.
Since you have chosen a casino with a Curaçao license, it will be very difficult to resolve this case to your satisfaction. Could you please advise if you informed the casino about your gambling problem prior to making any deposits?
Thank you in advance for your reply.
Best regards,
Kristina
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