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I have completed the initial bonus, betting the amount x50 ($ 750) required to redeem the bonus but once the bonus was completed it was removed from my account without reason

He completado el bonus inicial, apostando la cantidad x50(750$) requerida para poder canjear el bonus pero una vez completado el bonus fue eliminado de mi cuenta sin razón 

Hello, Francisco.

Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience. Could you please specify the bonus which you claimed? Every bonus has specific bonus conditions which you can find on the casino website or in our review of the casino. Are you aware of these conditions? Have you contacted the casino support about this issue?

Best regards, Jozef

Dear Francisco,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.