Zdravo svima i hvala što ste otvorili ovaj feed.
Korisnik nije iz Brazila, već iz SAD, stoga smo morali da zatvorimo nalog, pošto naša licenca i T&C ne dozvoljavaju korisnike iz SAD na platformi. Pošto je račun morao da bude zatvoren, želeli smo, naravno, da isplatimo prethodno deponovani iznos nazad na korisnikov kripto nalog, pa smo mu savetovali da podnese zahtev za povlačenje.
Prilikom podnošenja zahteva za povlačenje bilo je nekoliko tehničkih problema (jednom pogrešno uneta kripto adresa od strane korisnika, jednom je došlo do tehničkog problema i sa naše strane), ali je kasnije sve rešeno i korisnik je uspeo da napravi zahtev za povlačenje koji je isplaćen i sada je završen u našem sistemu.
Želimo da dobijemo potvrdu da je sada sve u redu kako bi se ovaj slučaj zatvorio.
Srdačan pozdrav,
RollBlock Casino tim
Hello everyone and thanks for opening this feed.
The user is not from Brazil, but from USA, therefore we had to close the account, since our licence and T&C do not allow users from USA on the platform. Since the account had to be closed, we wanted of course to pay out previously deposited amount back on user's crypto account, so we advised him to make the withdrawal request.
During the making of withdrawal request, there were a few technical issues (once the wrongly inserted crypto address by the user, once there was a tech issue from our side too), but however, afterwards, it was all solved and user managed to make the withdrawal request that was paid out and now results completed in our system.
We would like to receive a confirm that everything is alright now in order for this case to be closed.
Best regards,
RollBlock Casino Team
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