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Every bonus i ever used was provided by live chat,I fulfilled all requirements for withdrawal sent all forms multiple times,Everytime i would talk to live chat they would say i was always missing a form,which was not true.They sent me email confirming everything was good,next day they revoke my account.during this whole process i have multiple emails giving me different dates ,i deposit thru bitcoin and continued to deposit,The live chat crew ensured me everyday everything was ok.well its not and i feel scammed.If unresolved i will seek further actions to shine a very bright light on the fraud that is being permitted to happen to vulnerable individuals being lured by false promotion tactics and empty promises.oct 23,2020 is when i started the withdrawal process its nov 18.2020 and i got an email yesterday stating everything was ok with withdrawal,then i get a revoked account with no explanation.

Dear Terry,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your account has been blocked?

We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Terry,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.