Poštovani Čevornecronje1,
Hvala vam na postu.
Nakon pregleda vašeg naloga možemo videti da ste tražili nekoliko povlačenja i da su zatražene dodatne informacije u vezi sa vašim računom za mobilni telefon.
Imamo različite oznake i okidače za aktivnosti korisnika koji od nas zahtevaju da tražimo dodatne informacije od klijenta zbog aktivnosti i depozita uplaćenih na vaš Spin247 račun pomoću vašeg mobilnog telefona.
Zbog naše licence imamo odgovornost prema našim regulatorima, kao i prema drugim delovima poslovne zajednice da obezbedimo da naši igrači budu originalni i da koriste legitimne metode plaćanja. Ozbiljno shvatamo naše regulatorne odgovornosti i stoga imamo niz internih procedura i kontrola kako bismo sprečili bilo kakvu potencijalnu zloupotrebu sistema igara na sreću. Ovo uključuje budnost na mogućnost da neki igrači, nažalost, pokušaju da prevare svoje mobilne telefone ili dobavljače kreditnih kartica.
Pošto niste uspeli da dostavite dokaz o depozitima koji ste nam izvršili pomoću vašeg telefonskog računa, doneta je odluka da zatvorimo vaš nalog i poništimo vaša povlačenja u skladu sa našim Uslovima i odredbama na koje ste se složili prilikom registracije naloga kod nas.
Iako razumemo da ovo možda nije odgovor koji ste očekivali, nadamo se da je naše objašnjenje o donošenju ove odluke jasno. Ovom prilikom, nažalost, ne bismo mogli da ponudimo alternativno rešenje.
Srdačan pozdrav,
Spin247 kazino
Dear Chevornecronje1,
Thank you for your post.
Upon reviewing your account we can see that you had requested several withdrawals and additional information regarding your mobile phone bill was requested.
We have various flags and triggers for customer activity requiring us to request customer additional information due to the activities and deposits made to your Spin247 account using your mobile phone.
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While we understand that this may not be the response you had anticipated, we do hope that our explanation on arriving at this decision is clear. On this occasion regrettably there would not be an alternate resolution we can offer.
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