Pišem da vam skrenem pažnju na problem na koji sam naišao dok sam igrao na Stake.com
Nakon što sam napravio nekoliko depozita, primetio sam da ne mogu slobodno da pristupim svim igrama. Uprkos mojim depozitima, stalno sam se suočavao sa greškom u kojoj se navodi da sam prekoračio ograničenje klađenja.
Danas sam kontaktirao podršku za ćaskanje uživo i agentica Tijana me obavestila da postoji zahtev za aktivno klađenje na mom nalogu. Ovo je bilo iznenađenje, pošto sam deponovao prava sredstva bez korišćenja ikakvih bonusa, a zahtev za klađenje nije bio jasno objašnjen na veb stranici. Uprkos mom objašnjenju, Tijana je insistirala da imam aktivni bonus sa uslovima klađenja, što nije bio slučaj.
Zbog ovog ograničenja nisam mogao da igram svoje omiljene igre i, nažalost, izgubio sam sve svoje depozite. Nakon detaljnijeg pregleda od strane Tijane, otkriveno je da me je tehnička greška sprečila da igram ispravno, da kupim bonuse u igri ili da se kladim na željenim nivoima. Agent je tada uklonio ovaj uslov fantomskog klađenja i obavestio me da sada mogu da igram bez ograničenja.
Iako cenim rešenje tehničkog problema, verujem da se ova situacija loše odražava na profesionalizam tako uglednog kazina. Kao kompenzaciju za neprijatnost, ljubazno tražim ili bonus u realnom iznosu koji je ekvivalentan ukupnom iznosu mojih depozita ili punu refundaciju mojih depozita.
I am writing to bring to your attention an issue I encountered while playing on Stake.com
After making several deposits, I noticed that I was unable to freely access all games. Despite my deposits, I continuously faced an error stating that I had exceeded the betting limit.
Today, I contacted live chat support and was informed by the agent, Tijana, that there was an active wagering requirement on my account. This came as a surprise, as I had deposited real funds without using any bonuses, and the wagering requirement was not clearly explained on the website. Despite my explanation, Tijana insisted that I had an active bonus with wagering conditions, which was not the case.
Due to this restriction, I was unable to play my preferred games and, unfortunately, I lost all of my deposits. After a more detailed review by Tijana, it was discovered that a technical error had prevented me from playing correctly, purchasing in-game bonuses, or betting at my desired levels. The agent then removed this phantom wagering requirement and informed me that I could now play without restrictions.
While I appreciate the resolution of the technical issue, I believe this situation reflects poorly on the professionalism of such a reputable casino. As compensation for the inconvenience, I kindly request either a bonus in real funds equivalent to the total amount of my deposits or a full refund of my deposits.
Automatski prevedeno:
