Super Slots Casino

Javno

Posetilac

Javno

pre 1 godinu

OriginalPrevod

Član sam superslotova više od 2 meseca. Tokom ovog vremenskog perioda potrošio sam hiljade dolara tamo. Sviđa mi se način na koji odvajaju bonus sekcije od regularne igre. U početku nisam imao problema. Onda sam počeo da gubim pristup svojoj bonus igri. Normalni bonus deo obično ima manje igara, ali odjednom više od polovine bonus igara je nestalo. A one koje su bile tamo, nisam mogao da igram osim 1-5 utakmica. Uputio sam svoju pritužbu jednom od njihovih agenata i oni su mi rekli da vide problem i da će ga resetovati. Resetovali su ga i dobro je funkcionisalo. Onda je u nekom trenutku pre više od mesec dana ponovo prestao da radi. Ovog puta to ne bi popravili. Samo bi me poslali na rešavanje problema. Sve sam to već uradio. Očišćena keš memorija i kolačići, promenjeni uređaji i pretraživači. Ništa nije uspelo. Mogao bih da igram samo od 1-5 utakmica i naravno nisam imao šanse da na taj način prebacim svoj novac. Proveo sam sate sastavljajući video snimke i fotografije za njih i nisu mi vratili bonus. Nisam čak ni pokušavao da podignem novac. Samo sam hteo da igram. Oni to ne bi uradili. Večeras je bila poslednja kap. Imao sam 5 igara na izbor. (Svi ostali imaju 77 prema menadžmentu sa kojim sam razgovarao). Pa, imao sam 400 dolara od prevrtanja, izabrao sam „spin to ride" i nakon što sam potrošio 400, ostalo mi je 300 dolara. Međutim, nije mi zvonilo niti poruka. Pa ja sam, ipak, mora da sam se okrenuo. Pa sam nastavio da ga okrećem sve dok nisam shvatio da sam potrošio još 300 otprilike. Uspaničio sam se i odustao i otišao na svoj račun. Nikada mi nisu dali poene za prevrtanje za okretanje. Kada sam im rekao, rekli su da se to ne računa u preokret jer postoji progresivni. (Užasan progresivni btv: džekpot od 1.000 dolara, ali morate da uložite maksimalnu opkladu (150 dolara). Zašto biste tu igru stavili u bonus odeljak ako se ne računa u bonus igru? I to je jedna od samo 5 igara koje rade za ja i svi ostali dobijamo 77 igara. Tako sam se zasitio. Ostao sam tamo zauvek. Poslao sam im video snimke i fotografije a oni ništa ne rade. Ponudili su mi 25 dolara. Hah. Takvi bs. Potrošio sam preko 20 hiljada između tamo i vildcasino u poslednjih 10 nedelja.

Dodatna napomena: Skoro svako pojedinačno punjenje je prepunjeno između 5-25%. Trebale su mi nedelje i bezbroj sati, ali su mi konačno pripisali taj novac. Ali nisu platili za sve one inostrane transakcije koje nisam želeo. Niti se baviti činjenicom da su mi prekomjerni troškovi prekoračili limit i dali mi naknade od moje banke. Nije ih briga. Rekli su „oh, ali mi smo vam to vratili". Nisu mi dozvolili ni da ga povučem. Rekli su da moram da čekam nedelju dana, iako ove optužbe mogu biti od pre nekoliko nedelja.

I konačno, imam video dokaz da njihovi slotovi NE plaćaju kada nešto padne na isplatnu liniju. Toliko puta sam se mogao zakleti da sam gledao nešto veliki hit, a da nisam dobio platu. I da, ulazim u tabelu za isplate i proveravam koje linije se koriste za igre. Tako mi je drago što sam postigao rekord kada sam gledao gomilu hitova koji nisu registrovani. Igrao sam Gold Heist. Prilično nestabilna igra tako da može biti uobičajeno da nema previše dobrih pogodaka. Ali odmah nakon 2-3 okretanja dobijam 20 besplatnih okretaja. Ni jedan pogodak za sve njih. Ok čudno. Nastavio sam da igram još 100 okretaja i imao sam 4 mala pogotka kada se kunem da sam mislio da sam video isplatne linije

hit. Tada sam pogodio rekord i snimio ga. Samo jedna isplatna linija za koju znam je radila, a ostale nisu. Ta igra ima 30 Pauline i gledao sam kako 3 Jacka pogađaju isplatnu liniju broj 27 bez zapisane plate. Oni nemaju opciju u toj igrici da promene koliko želite isplatnih linija, proverio sam. 15-20 hiljada je otišlo sa ovog sajta. Ni jedno povlačenje.

Poslato iz mog ajfona

I have been a member of superslots for over 2 months. Over this period of time i have spent thousands of dollars there. I like the way they separate the bonus sections from the regular play. At first I had no issues. Then I started to lose access to my bonus play. The normal bonus section has less games normally , but all of a sudden more than half the bonus games were gone. And the ones that were there, I was unable to play other than 1-5 games. I directed my grievance toward one of their agents and they let me know they see the problem and they will reset it. They reset it and it worked fine. Then at some point over a month ago, it stopped working again. This time they wouldn’t fix it. They would just send me to troubleshooting. I’ve already done all that. Cleared cache and cookies, changed devices and browsers. Nothing worked. I would only be able to play anywhere from 1-5 games and of course had no chance in rolling over my cash that way. I’ve spent hours putting together videos and photos for them and they wouldn’t return the bonus for me. I wasn’t even trying to withdrawal money. I just wanted to play. They wouldn’t do it. Tonight was the last straw. I had 5 games to choose from. (Everyone else has 77 according to management i spoke to). Well I was 400 bucks from rolling over, I chose "spin to ride" and after spending 400 I had 300 bucks left over. It didn’t ding or message me though. So I though, I must be spins away. So I kept spinning it down until I realized I just spent another 300 roughly. I panicked and backed out and went to my account. They never gave me any rollover points for spin to ride. When I told them, they said it doesn’t count toward rollover because there’s a progressive. (Terrible progressive btw: 1,000 dollar jackpot but you have to do max bet (150 dollars). Why would you put that game in the bonus section if it doesn’t count toward bonus play? And it’s one of the only5 games that works for me and everyone else gets 77 games. I was so fed up. Left there for good. I have sent them videos and photos and they do nothing. They offered me 25 dollars. Hah. Such bs. I’ve spent over 20 grand between there and wildcasino in the past 10 weeks.

Side note: Almost every single charge I was overcharged between 5-25%. It took me weeks and countless hours but they finally credited my account with that money. They didn’t pay for all those foreign transactions I didn’t want though. Nor address the fact that the overcharges took me over my limit and gave me fees from my bank. They don’t care. They said "oh but we gave it back to you". They wouldn’t even let me withdrawal it. They said I had to wait a week even though these charges can be from weeks ago.

And finally I have video evidence of their slots not NOT paying when something lands on a payline. So many times I could have sworn I watched something big hit and I didn’t get pay. And yes, I go into the pay table and check which lines are used for the games. So glad I hit record when I watched a bunch of hits not register. I was playing Gold Heist. Pretty volatile game so it can be common to not have too many good hits. But right off the bat 2-3 spins in I get the 20 free spins. Not a single hit for all of those. Ok strange. Kept playing another 100 spins and I had 4 small hits when I swear I thought I saw paylines

hit. That’s when I hit record and got it on video. Only one payline that I know of was working and the rest were not. That game has 30 Pauline’s and I watched as 3 Jacks hit payline number 27 with no recorded pay. They don’t have an option in that game to change how many Paylines you want, I checked. 15-20 grand gone from this site. Not one withdrawal.

Sent from my iPhone

Automatski prevedeno:

Javno

Nick

Complaint Specialist

Javno

pre 1 godinu

OriginalPrevod

Zdravo carterkuk05,

Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Super Slots kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.

Možete li da nam kažete da li je vaš nalog već verifikovan i da li je da, od kada tačno? Na osnovu čega se zasniva vaš iznos spora? Da li ste zaista pretrpeli bilo kakav gubitak bilansa zbog ovih problema? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?

Radujem se Vašem odgovoru.

Pozdravi,

Nick

Automatski prevedeno:

Javno

carterkuk05

Posetilac

Javno

pre 1 godinu

OriginalPrevod

Moj spor je da sam plaćao za nešto u čemu nisam uspeo. Svaki put kada kupim promo, dobijam delić onoga što svi drugi dobiju u vezi sa odabirom igre. Kada konačno prođem dobro nakon što sam potrošio blizu 20.000 dolara i zaradim mizernih 300 dolara, ne daju mi ni to. Rekli su da se ta igra ne računa jer ima progresivni džekpot, ali to je jedina igra koju mi dozvoljavaju da igram. Ignorirali su moj poziv za vraćanje svih bonusa. Pokazao sam im video snimke i nije ih briga. Nazvali su me klijentom treće kategorije (najboljih 1%), ali me tretiraju kao smeće. Proveo sam više vremena da razgovaram sa njima o problemima koje sam imao nego da sam stvarno igrao. Potpuno mi je pokvario iskustvo. Ne radi se čak ni o gubitku. Još nisam verifikovan jer nisam ništa povukao. Trošio sam hiljade i hiljade dolara svaki dan tokom 2 meseca. Razgovaram sa njima svaki dan jer uvek postoji problem. Imam video i foto dokaze o svemu što se dešava, uključujući i njihove isplatne linije ne rade. Samo mi je dosta njihovih reakcija na sve probleme koje su izazvali. Kada uložim toliki novac u nešto, očekujem nešto od toga. Šta plaćamo kada igramo slotove? Plaćamo zabavu/zabavu i šansu da pobedimo. Pa to što moram da vodim isti razgovor 1-2 sata dnevno sa različitim ljudima dok se provlačim i tretiraju me kao dete nije moja ideja zabave. „Da li ste pokušali da obrišete keš memoriju i kolačiće?" DA! Ovo su me pitali najmanje 50 puta u 6 nedelja i stalno im govorim da imaju tehničkih problema na njihovoj strani. Znam jer su njihovi agenti pronašli problem i rešili ga prvi put. Onda bi me lagali i rekli „pa, ne možete da igrate te bonus igre jer su na održavanju. Zato oni neće raditi za vas." Dobro, onda mi to reci pre nego što ga kupim. I drugo, ne laži me. Moji prijatelji mogu da ih igraju odmah i tamo, ali ja ne mogu. Naterali su me da potrošim hiljade dolara. 300 koje mi nisu date i isplatne linije koje se ne plaćaju bile su moja poslednja kap. Naravno da je to mogla biti greška u toj igri, ali da sam jednom uhvatio svog dilera pokera u subotu uveče kako vara, a on je rekao da je to samo jedan put, ne bih mu verovao.

My dispute is that I’ve been paying for something I have no shot at. Every time I buy into the promo I am given a fraction of what everyone else gets in regards to game selection. When I finally do well after spending close to 20,000 dollars and make a measly 300 dollars they don’t even give me that. They said that game doesn’t count because it has a progressive jackpot but it’s the only game they allow me to play. They’ve ignored my call for returning all bonuses. I’ve shown them the videos and they don’t care. They called me a Tier 3 customer (top 1%) but treat me like trash. I spent more time having to talk to them about issues I was having than actually playing. Completely ruined my experience. It’s not even about losing. I am not verified yet because I haven’t withdrawn anything. I have spent thousands and thousands of dollars every day for 2 months. I talk to them every day because there is always a problem. I have video and photo evidence of everything happening, including their paylines not working. I’m just fed up over their reactions to all the problems they’ve caused. When I put that kind of money into something, I expect something out of it. What do we pay for when we play slots? We pay for fun/entertainment and the chance to win. Well having to have the same conversation for 1-2 hours a day with different people as I get passed along and am treated like a child is not my idea of fun. "Have you tried clearing your cache and cookies?" YES! I have been asked this at least 50 times in 6 weeks and I keep telling them there’s technical issues on their end. I know because their own agents found the issue and fixed it the first time. Then they would lie to me and say "oh well you can’t play those bonus games because they are under maintenance. That’s why they won’t work for you." Ok well then tell me that before I purchase it for one. And two, don’t lie to me. My friends can play them right then and there but I can’t. They have made me waste thousands of dollars. The 300 not given to me and the paylines not paying was my final straw. Sure that could have just been that game glitching but if I caught my Saturday night poker dealer cheating once, and he said it was only that one time, I wouldn’t trust him.

Automatski prevedeno:

Javno

Nick

Complaint Specialist

Javno

pre 1 godinu

OriginalPrevod

Možete li, molim vas, proslediti vašu komunikaciju sa kazinom sa dodatnim dokazom nikolas.b@casino.guru Molimo vas?

Automatski prevedeno:

Javno

Nick

Complaint Specialist

Javno

pre 1 godinu

OriginalPrevod

Dragi carterkuk05,

Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.

Automatski prevedeno:

Javno

Nick

Complaint Specialist

Javno

pre 1 godinu

OriginalPrevod

Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.

Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.

Automatski prevedeno: