Igrač iz Nemačke je uložio novac na kazino račun, ali izgleda da su sredstva izgubljena. Iako se čini da je ovaj problem rešen, žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from Germany has deposited money into casino account but the funds seem to be lost. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.
Igrač iz Nemačke je uložio novac na kazino račun, ali izgleda da su sredstva izgubljena. Iako se čini da je ovaj problem rešen, žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
Dana 21.1. Uplatio sam 50 evra na ovom sajtu preko Klarne preko mifinitija. Novac je povučen sa mog bankovnog računa, ali nije pripisan na moj kazino račun
Od tada sam se mučio sa podrškom, što me iznova i iznova odbija. Ne znate gde su pare a na slučaj biste gledali sa „visokim pritiskom". Zaista ludo što moraš da trčiš za 50 evra 2 meseca. Nema naknade za vreme čekanja, ništa. Još uvek čekam povraćaj sredstava ili kredit na moj kazino račun.
On 21.1. I deposited 50 euros on this site via Klarna via mifinity. The money was withdrawn from my bank account but not credited to my casino account
Since then I've struggled with the support, which puts me off time and time again. You don't know where the money is and you would look at the case with "high pressure". Really crazy that you have to run after 50 euros for 2 months. No compensation for the waiting time, nothing. I'm still waiting for a refund or a credit to my casino account.
Am 21.1. Zahlte ich auf dieser Seite 50 euro per klarna über mifinity ein. Das Geld wurde von meinem Bankkonto abgebucht, aber nicht auf meinem Casino Konto gutgeschrieben
Seitdem schlage ich mich mit dem Support herum, welcher mich ein ums andere mal vertröstet. Man wisse nicht wo das Geld ist und man würde sich den Fall mit "Hochdruck" anschauen. Echt wahnsinn, dass man 2 Monate lang 50 euro hinterher laufen muss. Keine Entschädigung für die Wartezeit, nichts. Ich warte immer noch auf eine Rückerstattung oder eine Gutschrift auf meinem Casino Konto.
Draga Vurstparade,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Želeo bih da vas upozorim da ako vaši depoziti nikada nisu bili uplaćeni na vaš kazino račun, jedino što možete da uradite je da kontaktirate svog dobavljača plaćanja. Oni moraju da istraže, ali imajte na umu da je to dugotrajan proces koji traje otprilike mesec dana. U ovim slučajevima, kazino ima vezane ruke. U međuvremenu, toplo bih preporučio da ne deponujete više sredstava dok se problem ne reši.
Ako se novac izgubi tokom transakcije, biće potrebno neko vreme pre nego što bude lociran i vraćen na vaš bankovni račun ili kreditiran na vaš kazino račun.
Možete li molim vas da kažete da li je to bio vaš prvi depozit u ovom kazinu? Molimo vas da prosledite priznanicu o uplati zajedno sa relevantnom komunikacijom na KSKSKSKSKS0@email.kkkkk .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear Wurstparade,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.
Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Zdravo,
Hvala na odgovoru. Poslao sam relevantnu prepisku sa kazinom i priznanicu o uplati na poštu koju ste dali. To nije bio moj prvi depozit u ovom kazinu. Ostali depoziti su dobro radili.
Srdačan pozdrav,
Vurstparade
Hello,
thanks for the reply. I have sent the relevant correspondance with the casino and the payment receipt to the mail you provided. It wasn't my first deposit in this casino. Other deposits worked fine.
Best regards,
Wurstparade
Hvala vam puno, Vurstparade, što ste dali sve potrebne informacije. Sada ću preneti vašu žalbu svom kolegi Mihalu ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, Wurstparade, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zdravo Vurstparade,
Ja sam Mihal i preuzeo sam vašu žalbu. Pregledao sam ovaj slučaj i razumem vašu frustraciju, ali kao što je moj kolega, Petronela spomenuo, Sindicate Casino treba da istraži ovo. Često je ovo dugotrajan proces. U ovim slučajevima, kazino ima vezane ruke. Kontaktiraću kazino da vidim da li mogu da pomognem.
Pozivamo Sindicate Casino da se pridruži razgovoru.
Poštovani Sindicate Casino,
Možete li dati neke informacije o igračima koji nemaju depozit?
Hello Wurstparade,
I'm Michal, and I have taken over your complaint. I have reviewed this case and can understand your frustration, but as my colleague, Petronela mentioned Syndicate Casino needs to investigate this. Quite often this is a lengthy process. In these cases, the casino has its hands tied. I will contact the casino to see if I can help.
We would like to invite Syndicate Casino to join the conversation.
Dear Syndicate Casino,
Can you please provide some information about the players missing deposit?
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Draga Vurstparade,
Sindicate Casino me je kontaktirao da produžim tajmer da dalje istraže. Želeli bismo da ovom slučaju damo više vremena da se reši. Produžujemo tajmer za dodatnih 7 dana.
Dear Wurstparade,
Syndicate Casino has contacted me to extend the timer for them to investigate further. We would like to give this case more time to get resolved. We are extending the timer for additional 7 days.
Dragi Mihal,
Želimo da vas obavestimo da je depozit Vurstparade danas nadoknađen. Rešavanje problema je odložio interni provajder plaćanja. U ime kazino tima, izvinjavamo se zbog neprijatnosti izazvanih ovim incidentom.
Ako i dalje imate pitanja, kontaktirajte naš tim za podršku. Spremni smo da vam pomognemo u bilo kom pitanju!
Dear Michal,
We want to inform you that Wurstparade's deposit was compensated today. The resolution of the issue was delayed by the internal payment provider. On behalf of the casino team, we apologize for the inconvenience caused by this incident.
If you still have questions, please contact our support team. We are ready to help you with any issues!
Hvala vam na odgovoru, Sindicate Casino.
Draga Vurstparade,
Da li ste uspešno primili svoj depozit nazad? Možemo li smatrati da je problem rešen?
Thank you for the response, Syndicate Casino.
Dear Wurstparade,
Did you successfully receive your deposit back? Can we consider the issue to be resolved?
Dear Wurstparade,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Draga Vurstparade,
Iako se čini da je ovo pitanje rešeno, pošto nismo dobili dalji odgovor da to potvrdimo, nažalost, primorani smo da odbijemo ovu žalbu. Bez vaše saradnje ne može se mnogo učiniti.
Ne ustručavajte se da nas kontaktirate ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom u budućnosti.
Srdačan pozdrav,
Michal
Dear Wurstparade,
Although it seems as though this issue has been resolved, as we haven't had a further response from you to confirm this we are, unfortunately, forced to reject this complaint. There is not much that can be done without your cooperation.
Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Michal
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.