Borio sam se sa zavisnošću od kockanja i nakon što sam izgubio nešto novca u ovom kazinu, poslao sam e-poruku timu za podršku tražeći da se moj nalog zatvori, jer ne postoji opcija da to uradim na sajtu.
Kao što možete videti iz priloženog snimka ekrana, e-poruka je poslata njihovom timu za podršku 16. juna u 01.07 GMT.
Moj nalog nije bio isključen kada sam tražio i mogao sam da nastavim da se prijavim i uplatim i igram i tokom naredne 3 nedelje izgubio sam dodatnih 1000 evra. Verujem da imam pravo da zahtevam povraćaj viška izgubljenog novca NAKON što sam zatražio izuzimanje, kao da su mi pažljivo blokirali nalog kao što sam tražio, ne bih mogao da izgubim ovaj novac.
Izgleda da su svesni toga i sada poriču da su ikada primili priloženu e-poštu od mene. Poslao sam ga preko Gmail-a i uspešno je poslat, nije vraćen u moje prijemno sanduče.
Mogu li nešto da uradim u ovoj situaciji, a da ne uključim treće strane da dokaže da je e-poruka poslata?
I have been struggling with gambling addiction and after losing some money at this casino, I sent an email to the support team asking for my account to be closed, as there is no option to do so on the site.
As you can see from the attached screenshot, the email was sent to their support team on the 16th June at 01.07AM GMT.
My account was not excluded when I asked and I was able to continue to log in and deposit and play and over the next 3 weeks I lost an additional 1000 euros. I believe I am in my rights to request a refund of the excess money lost AFTER I requested the exclusion, as if they had blocked my account diligently like I'd asked, I'd not have been able to lose this money.
They seem to be aware of this and are now denying they ever received the attached email from me. I sent it through Gmail and it was successfully sent, it was not bounced back to my inbox.
Is there anything I can do in this situation without getting third parties involved to prove the email was sent?
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