Zdravo,
Pišem da zatražim nazad svoje najnovije depozite minus povlačenja sa Velobet-a. Nemam komunikaciju da dokažem da je moj nalog samoizuzeo, ali sam tražio da se zatvori na neodređeno vreme zbog štete zbog kockanja i nisam imao kontrolu nad svojim postupcima. Krajem 2023.
Nedavno sam se raspitivao i dovodio u pitanje usklađenost Velobet-a koji uzima transakcije sa mog računa koje nisu bile one same, već kompanije treće strane – a deskriptori na mojim izjavama su druge kompanije i posluju sa lažnim MCC-om. Imam blokadu kockanja na mojoj kartici od oktobra 2023.
Prošlog meseca sam kontaktirao velobet putem ćaskanja uživo da bih pitao sve svoje depozite u prošlosti i tražio priznanice ili dokument da pokažem koliko sam deponovao jer nisam mogao da shvatim šta je šta na mojim bankovnim izvodima i želeo sam da izbrojim nisu mogli da obezbede ovo, pa sam ih zamolio da mi otvore nalog da pogledam. Kada sam otvorio račun, primetilo se da sam mogao da se vratim samo nekoliko dana unazad.
Razgovarao sam sa osobom u ćaskanju uživo i rekli su da će to učiniti i ponovo otvoriti moj nalog u tu svrhu. Strogo sam rekao da ne želim da mogu da obavljam bilo kakve transakcije ili da mogu da koristim svoj račun na bilo koji način na koji bih mogao da se kockam samo da proverim svoje depozite.
Od tog dana, imao sam nekoliko loših psihičkih nedelja i ponovo sam upao u kockarske zamke. Velobet ne samo da mi je rekao da uplati £3000+ za manje od 2 nedelje, već se nisu prijavili kod klijenta koji je prethodno bio samoisključen i Stillu je trebalo zabraniti bilo kakvo kockanje na svom računu.
Zamolio sam Velobet da proveri moja prethodna ćaskanja i vidi da je to bio slučaj i da ne mogu da se osvrću na ćaskanja koja kažu. Samo bih želeo nazad svoje depozite iz ove najnovije faze kockanja. Moje mentalno zdravlje je zaista pogođeno, a ova kompanija me je izneverila. Usklađenost i odgovorno kockanje nisu postojali. Da su me poslušali i da su vodili strogu politiku prema meni, ne bih mogao ponovo da se kockam.
Hi,
I am writing to claim back my most recent deposits minus withdrawals from Velobet. I have no communication to prove that my account was self-exlcuded, but I had asked for it to be closed indefinitely due to gambling harm and I wasn't in control of my actions. In 2023 at the end of the year.
Recently I queried and questioned the compliance of Velobet taking transactions from my account that were not them selves but third party companies - and the descriptors on my statements being other companies and operating with a false MCC. I have had a gambling block on my card since October 2023.
Last month I contacted velobet on live chat to query all my deposits in the past and asked for receipts or a document to show how much I'd deposited because I couldn't work out what was what on my bank statements and I wanted to tally them up, they could not provide this, so I asked them to open my account for me to look. Upon opening my account it came to attention I could only go back a certain amount of days.
I spoke to the person on live chat, and they said they would do this and reopen my account for this purpose. I strictly said that I didn't want to be able to do any transactions or be able to use my account in any way that I could gamble only to check my deposits.
Since that day, I have had a bad few weeks mentally and I fell back in the gambling trap. Velobet not only aloud to me to deposit £3000+ in less than 2 weeks, but they did not check in with a customer who had previously been self excluded and Still should have been banned from performing any gambling on their account.
I have asked Velobet to check my previous chats and see that this was the case and they cannot look back at chats they say. I would just like my deposits back from this most recent phase of gambling. My mental health has really taken a hit, and I have been failed by this company. The compliance and responsible gambling has been non existent. Had they listened to me and taken strict policies with me I wouldn't have been able to gamble again.
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