Draga gospodo,
Glupo sam otvorio nalog kod velobet-a, posebno zato što sam imao problema sa mentalnim zdravljem sa zavisnošću od kockanja. Međutim, mislio sam da ako postavim limite depozita, tajm-aute onda se ovo može kontrolisati. Nažalost, kazino nema ove alate, ali sam ipak nastavio. Dobio sam pre oko nedelju dana od oko 500 funti i imao sam komunikaciju sa podrškom, dao sam im svoj identitet što je bilo veoma brzo i povlačenje je obrađeno, bez problema. Sledeće večeri sam izgubio otprilike 700 funti i pomislio sam da je vreme da prestanem pre nego što stvari počnu da izmiču kontroli. Zatim sam odgovorio na podršku i rekao sledeće-
Draga gospodo,
Možete li molim vas da zatvorite moj nalog i isključite me sa svih sajtova u vlasništvu SANTEDA jer imam ozbiljan problem sa kockanjem.
Srdačan pozdrav,
Misleći da je račun zatvoren, osećao sam se mnogo bolje, ali nije bilo odgovora na moje isključenje. Zatim sam se prijavio na nalog i počeo da uplaćujem još oko 1400 funti. Na sreću uspeo sam da osvojim 1900 funti pa sam ih povukao i bilo je iznenađujuće uspešno. Onda je sinoć zavisnost donela oko 5700 funti sa depozitima od 20:00 do 6:00 bez spavanja i usledila je nekoliko mejlova za zatvaranje naloga i isključenje bez povrata od njih i preklinjanja da zatvore račun. Ništa ne vraća od njih.
Zatim sam uzeo kredit u banci i položio dodatnih 2200 funti tiho, bukvalno stavljajući glupe opklade na stvari samo da bih ispunio zavisnost.
Prošlo je 3 dana i još uvek nisam dobio odgovor od njih, dok sam imao naloge na sestrinskim sajtovima njihove Golden bet i Mistake koji su brzo odgovorili i zatvorili račune pre nekoliko meseci. Nalog ostaje otvoren pa vas molim da ih prvo kontaktirate da biste ga zatvorili pre nego što se moja zavisnost nastavi. Nažalost, ne znam koga drugog da pitam.
Daću mejlove i snimke ekrana depozita i e-poruka, uključujući moj zahtev da se račun zatvori i isključi.
Ukupni depoziti od £7755,36 nakon 30. januara kada sam tražio da se isključi minus povlačenje od £1900, tražim povraćaj od £5855,36, ali što je još važnije, treba mi zatvoriti račun pre nego što ova cifra počne da raste.
molim vas možete li pomoći?
Dear sirs,
I Stupidly opened an account with velobet especially as I used to have mental health issues with a gambling addiction. However, I thought if i set deposit limits, time outs then this could be controlled. Unfortunately the casino doesn’t have these implements but I continued anyway. I got off to a win about a week ago of approx £500 up and I had communication with support, supplied my identity to them which was really quick and the withdrawal was processed, no issue. The next evening I lost approximately £700 and thought to myself it’s time to stop before things start getting out of hand. I then responded to support to say the following-
Dear sirs,
Can you please close my account and exclude me from all sites owned by SANTEDA as I have a serious gambling problem.
Kind regards,
Thinking that the account was closed, I felt much better however, no response to my exclusion. I then logged on to the account and started depositing further approximately £1400. Luckily I manage to win £1900 so withdrew it and it was surprisingly successful. Then last night the addiction kicked in approximately £5700 with of deposits from 8pm-6am with no sleep and followed up with several emails for account closure and exclusion with nothing back from them and begging them to close the account. Nothing back from them.
I then got out out a bank loan and deposited a further £2200 quiet literally putting silly bets on things just to fulfill the addiction.
it’s been 3 days now and I still haven’t heard back from them whereas I had an accounts with sister sites of theirs Golden bet and Mystake who were quick to respond and closed the accounts some months back. The account remains open so please can you contact them firstly to close it before my addiction continues. Unfortunately, I don’t know who else to ask.
I will provide the emails and screenshots of the deposits and emails including my request to have the account closed and excluded.
Total deposits of £7755.36 after the 30th January when I asked to be exclude minus the £1900 withdrawal, I am seeking a refund of £5855.36 but more importantly, I need the account closed before this figure starts rising.
please can you help?
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