The player from Ireland had experienced difficulties accessing the Wagerinox website as it appeared to have blocked her or removed the site. She had previously verified her account by email. Despite our team's efforts to reach out to Wagerinox Casino for clarification and resolution, there had been no response from the casino's side. Consequently, we had marked the complaint as 'unresolved', which might have negatively affected the casino's rating. We had advised the player to contact the Curaçao Interactive Licensing (CIL) authority, as Wagerinox Casino should have held a license from them, and submit a complaint. We also recommended the player to check reviews and only play in licensed and well-rated casinos in the future.
Igračica iz Irske je imala poteškoća da pristupi veb lokaciji Vagerinok jer se činilo da ju je blokirao ili uklonio sajt. Prethodno je verifikovala svoj nalog putem e-pošte. Uprkos naporima našeg tima da kontaktira Vagerinok Casino za pojašnjenje i rešenje, nije bilo odgovora sa strane kazina. Shodno tome, žalbu smo označili kao „nerešenu“, što je moglo negativno uticati na rejting kazina. Savetovali smo igrača da kontaktira nadležnost za interaktivno licenciranje Curacao-a (CIL), pošto je Vagerinok Casino trebalo da ima licencu od njih i da podnese žalbu. Takođe smo preporučili igraču da proveri recenzije i da ubuduće igra samo u licenciranim i dobro ocenjenim kazinima.
Automatski prevedeno:
