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wild tornado casino refusing to process withdrawals

Dear Nisava,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

My account was not verified at all,, waiting time one month ..

the big problem is this site is run by scammers.

during the wining time i requested cash out,, every time i deed in a few second it was rejected,, it never stored for verification, all document was for verification were pending after one month of submission.

i accumulated winnings for 3.600 euro, my deposit was 750 au dollars .. i have a screenshot from the history of what happened that day .. every time I requested withdrawal or cash out,, it was bouncing back it was confusing as I thought I was wining,, there was no way that I could secure withdrawal .. no one tended to verify the document. on my last deposit of 100 au dollars, I requested a bonus,,it never happened there reply was,,to deposit more . .

i suspect fraud scammers operating wild tornado casino

There was no way to secure cash out. instant rejection, usually honest casinos will redirect cash out in separate in the box to be approved, at wild tornado deed not appear to be secure for cash out. 

wiled tornado casino dose not have financial department to redirect cash out . instant rejection

wildtornado.casino Limassol CY CYP

Wild Tornado Casino is operated by Direx NV, an overseas gambling company that does not hold a valid UK license. The operator's registered address as per public record provided by the Gambling Commission, Great Britain's regulatory body for gambling, is Kimonos 434 P.C. 3095, Limassol, Cyprus.

https://www.sister-sites.co.uk/wildtornadocasino/

Fair and transparent terms and practices (gamblingcommission.gov.uk)

From 7 May 2019, LCCP states that as a minimum, remote operators will have to verify the name, address and date of birth or a player before allowing them to gamble. 

It will also state that before they deposit money, players should be informed of the types of identity documentation that might be required, the circumstances in which it would be required and how it would have to be provided to the operator.

What not to do

Terms should not allow operators to remove funds from an account if a player is not able to verify their identity.  

From 7 May 2019, a request made by a player to withdraw funds from their account must not result in a requirement for additional information to be provided if the operator could reasonably have expected to have requested this earlier.

Is there any relevant communication between you and the casino that you could forward to petronela.k@casino.guru?

Please understand that the last article that you have posted is related to casinos licensed by UKGC which is not our case here, unfortunately.

Thank you very much , I do have emails for cash out rejection ; from wild tornado casino , how ever it seems its written by scammer.. I will forward to petronela.k@casino.guru . As I stated ; wild tornado casino deed not send cash out request to there financial department for processing .

https://www.youtube.com/watch?v=a_0kquvDkOc

highly criminals

https://www.youtube.com/watch?v=htId_fVPCiA

i deed ..refresh them my document were uploaded one moth before the winnings no one looks' at them so i refresh them ..since then i removed them ,, I STRONGLY SUGEST PLEASE DONT ADVERTISE CASINOS AS GOOD AS THEY SAY SCAMERS ARE THE OWNERS OF 81 CASINOS ON LINE .

Please understand that casino reputation can’t be determined by a negative experience of a single player. Not only KYC time frames have an influence on the casino’s rating. If you wish to learn more about how we review online casinos, please check the following article: https://casino.guru/our-casino-reviews. I hope it’ll help to comprehend the whole process. Thank you very much for your understanding.

I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nisava.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello everyone involved,

We are interested in resolving this situation, therefore, we are ready to do everything necessary to ensure that all parties clearly understand what happened and what were the intentions behind the actions.

It is important to understand that verification is carried out before withdrawal so that we can make sure that the winnings are sent to the exact person to whom they were intended. If correct documents are provided, payment processing does not take much time. For this reason, it is important to provide those documents that are required at the time of withdrawal of funds. The documents must also comply with the established requirements.

The information regarding this case with an explanation of the issue along with the relevant facts has been sent to Casino Guru Complaints team via email.

Dear Nisava.

I can confirm that we have received a valid explanation sustained with proofs. Although you have provided the casino with verification documents, they clearly informed you that the documents were not sufficient. Since you have not provided the casino with further documents, and you have legitimately lost your winnings, we believe there is no valid reason for a refund.

Unfortunately, I am forced to reject your case.

If you do not agree with our decision, another option is to file an official complaint at ADR and/or licensing authority of the casino. Let me know if you have any questions.

Best regards, Jozef

jozef.k@casino.guru