Uplatio sam 500 USD 03/12/2023 i još 500 USD 06/12/2023. Nakon što sam osvojio značajan iznos u ruletu, zatražio sam povlačenje 4200 dolara 12.11.2023. Uprkos tome što se Inmerion reklamira kao „No KIC" kazino, od mene su zahtevali da prođem kroz KIC proces. Istog dana (11.12.2023.) podneo sam neophodna dokumenta:
- Kopija mog pasoša
- Snimak ekrana transakcije iz mog kripto novčanika.
- Moja fotografija sa pasošem u ruci, ispred sajta Inmerion
Dva dana kasnije, kontaktirao sam podršku uživo da se raspitam o svom slučaju. Potvrdili su prijem dokumenata, naveli da je proces KIC-a u toku i naveli da obično traje 10-14 dana, ponekad i duže.
25.12.2023., 14 dana nakon podnošenja dokumenata, ponovo sam kontaktirao podršku uživo. Obavestili su me da je KIC proces u toku i uverili su da će ga ubrzati.
Dana 04.01.2024., 24 dana nakon podnošenja, poslao sam imejl podršci da se raspitam o kašnjenju i kada mogu da očekujem završetak. Nažalost, nisam dobio nikakve konkretne odgovore, samo ponavljanje da je KIC proces u toku, i biću obavešten putem e-pošte o svim ažuriranjima.
Dana 10.01.2024., 30 dana nakon podnošenja dokumenata, i pošto nisam dobio ažuriranja, poslao sam još jedan e-mail sa istim pitanjima. Još jednom, nisam dobio nikakve konkretne informacije, samo uveravanja da oni aktivno rade na tome i da će me obavestiti o svim novostima.
Od danas (18.01.2024.) nisam dobio nikakve novosti. Sumnjam na namerna kašnjenja u KIC procesu, verovatno da bi me podstakli da prokockam balans. Originalnih 4200 dolara koje sam pokušao da podignem sada je poraslo na 5240 dolara i nameravam da unovčim ceo iznos.
Cenio bih vašu pomoć u rešavanju ovog problema.
I made a deposit of $500 on 03/12/2023 and another $500 on 06/12/2023. After winning a substantial amount in roulette, I requested a withdrawal of $4200 on 11/12/2023. Despite Inmerion advertising itself as a "No KYC" casino, they required me to undergo a KYC process. On the same day (11/12/2023), I submitted the necessary documents:
- Copy of my passport
- Screenshot of a transaction from my crypto wallet.
- My photo with a passport in hand, in front of the Inmerion website
Two days later, I contacted live support to inquire about my case. They confirmed the receipt of the documents, stated that the KYC process was underway, and mentioned it typically takes 10-14 days, sometimes longer.
On 25/12/2023, 14 days after submitting the documents, I contacted live support again. They informed me that the KYC process was ongoing and assured they would expedite it.
On 04/01/2024, 24 days after submission, I emailed support to inquire about the delay and when I could expect completion. Unfortunately, I received no concrete answers, only a reiteration that the KYC process was ongoing, and I would be notified via email of any updates.
On 10/01/2024, 30 days after submitting the documents, and having received no updates, I sent another email with the same questions. Once again, I received no specific information, only assurances that they were actively working on it and would notify me of any updates.
As of today (18/01/2024), I have not received any updates. I suspect intentional delays in the KYC process, possibly to encourage me to gamble away the balance. The original $4200 I attempted to withdraw has now increased to $5240, and I intend to cash out the entire amount.
I would appreciate your help resolving this matter.
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