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My soon(11 years) open and deposit with my company credit card and this without any ID verifications or papers… is amazing how this is possible!! The kid think it was a good thing and play and play and the day after when I receive the credit card notifications I thing how this is possible!!? I contact directly the casino finance department and they don’t care

Hello TAVARES1978,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you still have a balance on your casino account? Are you requesting a refund or what is the aim of the complaint? When did this exactly happen and when did you contact the casino?

Please note that as long as you have lost the balance on the casino account there is basically nothing you can do. The casino is not responsible at all for parenting. The verification is mostly required at the first withdrawal request and they can't know who did register an account there before that.

Looking forward to your answer.

Regards,

Nick

Hello,

i think there are no more money in the account!

I agree with some rules but at the end is my or people like me the victims…

it was not 30/40€ it was 3700€

Hello TAVARES1978,

Unfortunately in such case there is nothing we can do. If the money is already lost then you are not eligible for any refund. Be sure to hide any of your personal stuff to prevent such cases as there is not a single online casino which would refund anything if this case would happen again.

Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick