Poštovani Lnvv,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa 1kBet kazinom.
Proverio sam veb stranicu i čini se da kazino ne prihvata igrače iz Francuske.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Da li ste već igrali sa deponovanim sredstvima u kazinu?
- Da li ste tražili od kazina da vam vrati depozit ako ga već niste potrošili?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Imajte na umu: u Casino.Guru nikada ne tražimo lozinku za vaš kazino nalog. Iako možemo tražiti informacije, nikada ne tražimo pristup vašem nalogu. Uzdržite se od deljenja lozinke sa bilo kojom trećom stranom. Mi prvenstveno komuniciramo putem zvaničnih niti, povremeno putem e-pošte radi traženih pratećih dokaza ili relevantne komunikacije.
Dear Lnww,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.
I checked the website and it seems the casino doesn't accept players from France.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you already played with the deposited funds in the casino?
- Have you requested the casino to refund you the deposit if you haven't spent it already?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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