Veliki pozdrav!
Dozvolite nam da razjasnimo situaciju. 05.07.2024 (datum koji je korisnik rekao) možemo videti aplikaciju za naš ćaskanje na sajtu, gde nije bila naznačena želja da se nalog blokira, već samo mogućnost da se postavi limit u iznosu od 5 000 Razgovaralo se o HUF za deponovanje.
Analogni zahtev je poslat korisničkoj podršci preko ćaskanja nekoliko dana ranije, a odgovor naših stručnjaka bio je negativan o postavljanju ovakvih ograničenja sa naše strane, jer usluga uopšte ne utiče na limite, a takva funkcija nije svoj prerogativ.
Kasnije, 09.07.2024. i 23.07.2024., nakon što je klijent formulisao u četovanju svoju želju da bude blokiran, potpuno i precizno uputstvo za prijavu na uslugu blokiranja e-pošte - block@1xslot.com - je poslat. Nijedan e-mail nije poslat ni na jedan block@1xslot.com ili support@1xslot.com . Takođe, želimo da priznamo da je najveći deo aplikacija upućenih našoj službi podrške bio uvredljiv prema našim stručnjacima i servisu.
Povodom dopisa od 15.07.2024. koji je prikazan na priloženom snimku ekrana, možemo konstatovati, da je klijent svoju reklamaciju poslao na pogrešnu mejl adresu, gde je u radnom vremenu kupac dobio odgovor sa svim detaljima i tačnu adresu e-pošte na koju klijent treba da se prijavi.
Servis sa svoje strane je dao sva uputstva ne jednom, već više puta. Uvek smo spremni da pomognemo klijentima sa njihovim željama da budu blokirani (naročito ako se pominje zavisnost od kockanja), ali moramo da vidimo konkretan zahtev preko tačne adrese.
Srdačan pozdrav,
1kSlots tim
Greetings!
Let us please, get the situation clear. On 05.07.2024 (the date told by the user) we can see an application to our chat on the site, where a wish to have the account blocked was not denoted, but only a possibility to set a limit in the amount of 5 000 HUF for depositing was discussed.
An analogous request was sent to the customer support service via the chat some days earlier, and the answer from our specialists was negative about setting such limits from our side, because the service does not affect on the limits in general, and such function is not its prerogative.
Later, on 09.07.2024 and 23.07.2024, after the client formulated in the chat their desire to be blocked, a full and precise instruction of applying to block email service - block@1xslot.com - was sent. No email was sent to either block@1xslot.com or support@1xslot.com. Also, we would like to admit that the most part of applications addressed to our support service was offensive towards our specialists and the service.
On the subject of the letter from 15.07.2024 which is displayed on the screenshot attached above, we can state, that the client sent their complaint to an incorrect email address, where within the working hours the customer got the answer with all the details and the correct email address where the client should apply to.
The service from its side has provided all the instructions not once, but many times. We are always ready to help clients with their wishes to be blocked (especially, if gambling addiction is mentioned), however we need to see a concrete request via correct address.
Best regards,
1xSlots team
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