Ja sam VIP igrač na 7bitu već 5 godina. Danas mi je 36+ LTC nepropisno uklonjen sa mog naloga nakon pokušaja povlačenja. Kada sam pitao agente zašto je do toga došlo, dobijao sam netačne informacije ili sam glatko odbio da odgovorim na moja pitanja uprkos tome što je sve bilo lako dokazivo zbog vremenskih oznaka u sistemu.
Ukratko, 36 LTC je uklonjeno jer sam navodno premašio limit tokom igranja mog Mondai Reload bonusa. Zaista, prešao sam limit za bonus, ali to nije bilo do 36 LTC. U stvari, imam snimke ekrana sa 7bit agentom koji mi daju tačno vreme kada sam završio bonus i moj bilans u vreme kada sam završio bonus. Imao sam stanje od 28 LTC (uključujući 2 LTC koje sam deponovao da bih dobio bonus) kada sam završio bonus. Maksimalno povlačenje je 10 puta više od depozita. Prema tome, 20 LTC (22 LTC uključujući depozit od 2 ltc) je maksimum koji mogu da osvojim tokom ovog bonusa. Osvojio sam 28 kada je bonus završio (što imam na snimku ekrana). 6 LTC je trebalo oduzeti. Kako je moguće da mi je 36 LTC oduzeto kada je moj saldo NA KRAJU BONusa bio 28 LTC — što je manje od 36 LTC.
Nakon što je bonus dugo završen i kada sam predao povlačenja (jer sam proverio i pošto se to dogodilo 1-2 sata posle po vremenskim oznakama koje pokazuju moju aktivnost u igri), nastavljam da igram. Tokom ove igre (više nije bonus igra), pogodio sam džekpot od 40 LTC. Nastavljam da predam svoje isplate gotovine.
Otprilike 10 minuta kasnije, igram i izbačen sam iz igre zbog greške. Kada se prijavim, piše da je moj nalog suspendovan (što takođe imam snimke ekrana). Tada sam kontaktirao podršku i kada to učinim, počinjem da dobijam obaveštenja e-poštom u kojima se kaže da su moja povlačenja otkazana i da je 36 LTC uklonjeno sa mog naloga. Proveo sam skoro 2 sata na ćaskanju sa Danteom i Kristal bez uspeha i samo da bih dobio kontradiktorne izjave. Konačno sam uspeo da dobijem informaciju o vremenu kada sam završio bonus i svom konačnom stanju, što je nedvosmisleno dokazalo upravo ono što sam naveo. Uprkos tome, nisu hteli da poprave i rekli su da moram da sačekam tim za finansije.
Više sam zgrožen, razočaran i besan na ovu vrstu obmanjujućeg ponašanja od strane 7bita. Ja sam igrač 5 godina, VIP nivo 5, i izvršio sam transakcije na stotine hiljada dolara na sajtu. Nemam problema da prihvatim kada izgubim i to je često. Ove nedelje sam izgubio preko 50 ltc, ali se ne žalim niti radim bilo šta lažno. Međutim, kada se role preokrenu, 7bit uvek ima problem sa otkrivanjem grešaka, proverom problema i pružanjem transparentnosti u rešavanju problema. Slične situacije kod njih su se dešavale i ranije i to je ispravljeno tek posle sati prigovaranja. Ovog puta radi se o otvorenoj zloupotrebi i prekoračenju ovlašćenja u pogledu njihove kontrole nad sredstvima igrača.
Dobio sam ono što sam osvojio pošteno; na isti način na koji gubim novac pošteno i pošteno. Opljačkano mi je 36 LTC, a jedina informacija koju su dali agenti dokazuje upravo ono što tvrdim i da sam u pravu. Imam snimke ekrana svega, uključujući vremena i razgovore.
Želim da se ovo popravi. Želim da mi vrate 36 ltc. Želim da se ovo ispravi. 7bit ne bi trebalo da bude osporavan kada sprovodi ove obmanjujuće i nepoštene prakse protiv potrošača.
I have been a VIP player on 7bit for 5 years now. Today, I had 36+ LTC improperly removed from my account upon attempting to withdraw. When I asked agents why this occurred, I was given incorrect information or flatly refused to answer my questions despite everything being easily provable due to time stamps in the system.
In short, 36 LTC was removed because I allegedly surpassed the limit during play of my Monday Reload bonus. Indeed, I did pass the limit for the bonus but it was not by 36 LTC. In fact, I have screenshots with the 7bit agent giving me the exact time I finished my bonus and my balance at the time I finished the bonus. I had a balance of 28 LTC (including 2 LTC I had deposited to get the bonus) when I finished the bonus. The maximum withdrawal is 10x more the deposit. Therefore, 20 LTC (22 LTC including the deposit of 2 ltc) is the maximum I could win during this bonus. I won 28 when the bonus finished (which I have on screenshot). 6 LTC should have been subtracted. How could it be possible that 36 LTC is taken away from me when my balance AT THE END OF THE BONUS was 28 LTC — which is less than 36 LTC.
After the bonus is long complete and I submitted withdrawals (because I checked and because it happened 1-2 hours after per the time stamps showing my game activity), I continue to play. During this play (no longer bonus play), I hit a 40 LTC jackpot. I proceed to submit my cash outs.
About 10 minutes later, I am playing and i get kicked out of the game based on an error. When I log on, it says my account has been suspended (which I also have screenshots of). This is when I contacted support and, when I do, I begin receiving the email notifications saying my withdrawals have been canceled and that 36 LTC has been removed from my account. I’ve spent nearly 2 hours on chat with Dante and Crystal to no avail and to only get contradicting statements. Finally, I was able to get the information about the time I finished the bonus and my final balance, which unequivocally proved exactly what I was stating. Despite that, they would not fix it and they said I had to wait for the finance team.
I am beyond disgusted, disappointed, and furious at this type of deceptive behavior by 7bit. I have been a player for 5 years, VIP level 5, and have transacted hundreds of thousands of dollars in the site. I have no problem accepting when I lose and that is often. This week, I lost over 50 ltc yet I am not complaining or doing anything fraudulent. However, when the rolls are flipped, 7bit always has an issue to owning up to any mistakes, checking issues, and actually providing transparency into resolving the issue. Similar situations have occurred with them have happened before and it has been corrected only after hours complaining. This time it is an outright abuse and excess of authority regarding their control of players funds.
I won what I won fair and square; the same way I lose money fair and square. I have been robbed of 36 LTC with the only piece of information being provided by the agents proving exactly what I’m stating and that I am correct. I have screenshots of everything including times and conversations.
I want this fixed. I want my 36 ltc returned. I want this to be made right. 7bit should not be impugn when enacting these deceptive and unfair practices against consumers.
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