NaslovnaPritužbe9winz Casino - Igrač nailazi na greške na veb lokaciji i poteškoće sa povlačenjem.
9winz Casino - Igrač nailazi na greške na veb lokaciji i poteškoće sa povlačenjem.
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Index sigurnosti:Visok
Sigurnosni indeks
Kazina sa visokim indeksom sigurnosti obično imaju veliki broj posetilaca i mali broj nerešenih pritužbi. Igrači mogu očekivati da će igrati sigurno i da će prema njima dobro postupati u kazinima sa visokim indeksom sigurnosti.
Poslato:
15/02/2024
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The player from India had reported issues with the casino's website which had led to money losses from live and slot games. He also alleged that customer support was unresponsive and made withdrawing winnings difficult due to technical errors. The complaints team had engaged with both the player and the casino to understand the situation. The casino had acknowledged technical issues during the period in question and claimed to have fixed them. They had requested the player to provide evidence of discrepancies in bet history and assured to check transaction histories. The player consistently reported difficulties in withdrawing funds and a lack of satisfactory customer support. Despite the player providing multiple pieces of evidence and bank confirmations, the casino maintained that the transactions were unsuccessful on their end and had not received the funds. The casino eventually compensated the player's account for two missing deposits of 10k INR each but insisted that the transactions were unsuccessful and should return to the player's bank account. The player was asked to confirm receipt of the 20k INR in the casino account, but there was no response. As a result, the complaint was rejected due to a lack of confirmation from the player, with the option to reopen it if necessary.
Igrač iz Indije je prijavio probleme sa veb sajtom kazina koji su doveli do gubitka novca od igara uživo i slot igrica. Takođe je naveo da korisnička podrška nije reagovala i otežavala povlačenje dobitaka zbog tehničkih grešaka. Tim za žalbe se angažovao i sa igračem i sa kazinom da bi razumeo situaciju. Kazino je priznao tehničke probleme tokom perioda o kome je reč i tvrdio je da ih je rešio. Tražili su od igrača da pruži dokaze o neslaganjima u istoriji klađenja i uverili se da će proveriti istoriju transakcija. Igrač je stalno prijavljivao poteškoće u povlačenju sredstava i nedostatak zadovoljavajuće korisničke podrške. Uprkos tome što je igrač pružio više dokaza i bankovnih potvrda, kazino je tvrdio da su transakcije sa njihove strane bile neuspešne i da nisu primili sredstva. Kazino je na kraju kompenzovao igračev račun za dva nedostajuća depozita od po 10 hiljada INR, ali je insistirao da su transakcije neuspešne i da bi trebalo da se vrate na bankovni račun igrača. Od igrača je zatraženo da potvrdi prijem 20.000 INR na kazino račun, ali nije bilo odgovora. Kao rezultat toga, žalba je odbijena zbog nedostatka potvrde od igrača, uz opciju da se ponovo otvori ako je potrebno.
Od poslednja dva dana njihov sajt nije radio kako treba. Ne mogu da otvorim čak ni svoju istoriju opklada. Igrao sam slot igrice i igru uživo. U igri uživo danas je moja opklada postavljena i upravo su me odveli na svoju početnu stranicu sa prikazom greške a novac je nestao i u slot igrici se automatski kladila i ne mogu da prestanem, pokušavao sam da ih kontaktiram toliko puta, ali oni ne odgovaraju i traže od mene da mi dam dokaz i to je bilo ***** uživo šou igre i slot igra kako da uzmem ss i danas pravim snimak ekrana.možete pronaći u prilogu .dva tri puta ne mogu da napravim snimak ekrana ali danas upravljam i njihova briga o korisnicima čak ni ne govori o problemu govoreći mi da čekam . zbog ovoga sam izgubio skoro 10k plus novca.čak i oni uzimaju toliko vremena u povlačenju i nisu prihvatili samo da mi kažu tehničku grešku. Mislim da je ovo najpametniji način za krađu našeg novca.. molim vas, pomozite mi i vratite moj novac..molim vas.
From the last two days their site was not working properly.i can not open even my bet history.i was playing slot games and live game.In live game today my bet was placed and they just took me to their home page with showing error and the money was gone and in slot game automatically bet was going on and i cant stop i tried to contact them so many times but they are not responding and they ask me to give me a proof and that was ***** a live game show and slot game how can i take the ss and today i take the screen shot.you can find in the attachment .two three time i can not take the screenshot but today i manage and their customercare are not even talking about the issue just telling me to wait . because of this i lost almost 10k plus money.even they are taking so much time in withdrawal also and did not accept just telling me the technical error . I mean this is the smartest way to stealing our money.. please help me out and give my money back..i am requesting you.
Gospodine, kao što sam vam rekao putem pošte da ću vam dati istoriju opklada, ali postoji više od 300 istorije opklada i ponekad se pripisuje dobitni iznos malih opklada, ali veliki nije ..pa da li sam trebao da vam pošaljem više od 100- 200 snimaka ekrana opklada?
A iznos koji je trenutno bio veći od 30 do 50 hiljada rupija.
Gospodine, ovo je kao da rade otvorene prevare. mislim da ne cene svoje mušterije, oni samo jedu novac.
Gospodine, zaista bih želeo da vam kažem da rešite ovaj problem što je pre moguće.
I jednu stvar bih želeo da vam kažem da je poziv za podršku korisnicima prekinuo moj poziv nakon što sam rekao problem.
Takođe bih želeo da dodam da nisu želeli da povlačimo novac. 2 dana pre nego što je stanje bilo više od 3,5 laksa nego što je njihov sistem pao i balans se spuštao na 10 hiljada nego što je sistem u to vreme bio savršeno u redu, pokušao sam da dobijem podršku od brige o korisnicima, ali oni ne reaguju, a vi ćete Ne verujem da dugme za povlačenje nije radilo, ali je ravnoteža opala, sistem je radio dobro.
Jedan od njihovih službi za korisnike mi je dao garanciju da ću dati iznos nadoknade, ali oni nisu, a sada mi je njihova druga osoba za korisničku podršku rekla da ne verujete u razgovoru ili pozivu ili ste dobili mejl, mislim vau, nisam morao da im verujem Prilažem snimak ekrana za ovo.
Sir, as i told you on mail that i will give you bet history but there are more than 300 bets history and sometimes the small bets winning amount credited but the big one was not ..so should i have sent you the more than 100-200 screenshots of the bets ?
And the amount was right now is more than 30k to 50k rupees.
Sir this is like they are doing openly scams. i mean they do not value their customers.they just eating money.
Sir i would really like to tell you that please solve this issue as soon as possible.
And one thing i would like to tell you that the customer care call attend was cut my call after telling the issue.
Also i would like to add they did not want us to withdraw money. 2 days before the balance was more than 3.5 lacs than their system was goes down and the balance was going down to 10k than the system was perfectly fine at that time i tried to take support from customer care but they do not respond and you won't believe the withdrawal button didn't work but the balance was goes down the system was working fine .
One of their customer care give me assurance to give compensation amount but they did not and now their other customer care person told me that do not believe on chat or call either you got a mail i mean wow i didn't not have to believe their customer care person.I am attaching the screenshot for this.
Hvala vam puno, VAISHAL, što ste dali potrebne informacije. Vašu žalbu ću sada preneti kolegi Stefanu ( stefan.m@casino.guru ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, VAISHAL, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Pišem da bih se pozabavio nizom zabrinjavajućih problema na koje sam naišao dok sam koristio vašu platformu, a koji su ozbiljno uticali na moje iskustvo kao klijenta. Uprkos brojnim pokušajima da zatražim pomoć od vašeg servisa za korisnike, naišao sam na neadekvatne odgovore i beskorisnu komunikaciju. Prvo, bilo je slučajeva da dobici nisu pripisani na moj račun kako se očekivalo. Ovaj neuspeh da tačno prikažem moj dobitak podriva poverenje i pravičnost od suštinskog značaja za bilo koju platformu za igre. Štaviše, u više navrata, kada sam pokušavao da podignem značajne sume – ukupno oko 3-4 laksa – naišao sam na dosledne probleme sa vašim sistemom povlačenja. Čini se da kad god je iznos povlačenja značajan, vaš sistem nailazi na tehničke poteškoće, što me sprečava da pristupim svojim sredstvima. Ovaj obrazac ponašanja je duboko zabrinjavajući i sugeriše namernu manipulaciju kako bi se odvratilo korisnike od podizanja velikih iznosa. Neprihvatljivo je da se renomirani kazino upušta u takve prakse, koje izdaju poverenje njegovih klijenata i krše principe fer pleja. Preklinjem vas da hitno istražite ova pitanja i pružite zadovoljavajuće objašnjenje za sistemske propuste u vašem procesu povlačenja. Pored toga, ako se ova pitanja ne reše brzo i transparentno, neću imati drugog izbora nego da eskaliram ovu žalbu i tražim dalje mere da zaštitim svoja prava kao potrošača. Pozivam vas da ovo shvatite ozbiljno i date prioritet integritetu i pouzdanosti vašeg usluge.
I am writing to address a series of concerning issues I have encountered while using your platform, which have severely impacted my experience as a customer. Despite numerous attempts to seek assistance from your customer care, I have been met with inadequate responses and unhelpful communication.Firstly, there have been instances where winnings were not credited to my account as expected. This failure to accurately reflect my winnings undermines the trust and fairness essential to any gaming platform.Furthermore, on multiple occasions, when attempting to withdraw significant sums – totaling around 3-4 lacs – I encountered consistent issues with your withdrawal system. It seems that whenever the withdrawal amount is substantial, your system conveniently experiences technical difficulties, preventing me from accessing my funds.This pattern of behavior is deeply concerning and suggests deliberate manipulation to deter users from withdrawing large sums. It is unacceptable for a reputable casino to engage in such practices, which betray the trust of its customers and violate principles of fair play.I implore you to investigate these issues urgently and provide a satisfactory explanation for the systemic failures in your withdrawal process. Additionally, If these matters are not addressed promptly and transparently, I will have no choice but to escalate this complaint and seek further action to protect my rights as a consumer.I urge you to take this matter seriously and prioritize the integrity and reliability of your services.
Hvala vam što ste nas obavestili o neprijatnostima sa kojima ste se suočili, i želeo bih da se izvinim za njih, pošto smo zaista naišli na velike tehničke probleme, koji su se odnosili na našeg partnera treće strane, ali su oni već rešeni, i veb lokacija radi ispravno. Međutim, neprijatnost sa kojom ste se suočili mogla bi da bude povezana sa problemom sa mrežom, pošto je server provajdera igara, koji ste igrali, mogao pravilno da izračuna opklade i dobitke, ali zbog gore navedenih problema sa mrežom, runde mogu biti prikazane sa zakašnjenjem. Ipak, navedite tačan datum i vremenski okvir, ako je moguće, kada ste se suočili sa tim neprijatnostima kako bismo mogli trostruko proveriti istoriju transakcija, opklada i dobitaka i poslati vam ih, ako je potrebno.
Srdačan pozdrav,
9Vinz tim za podršku
Dear Vaishal!
Thank you for letting us know about inconveniences that you've faced, and I'd like to apologize for them, since indeed we've experienced major technical issues, that were related to our third-party partner, however they are already fixed, and website is working properly. However inconvenience that you've faced could be related to to a network issue, since server of the game provider, that you were playing, could calculate bets and winnings properly, but due to the abovementioned network issues rounds could be displayed with delays. Nevertheless, please provide exact date, and a time-frame, if possible, when you've faced those inconveniences so we could triple-check history of transactions, bets, and winnings, and send them to you, if required.
U više navrata, kada pokušavam da podignem iznos koji prelazi 50 hiljada sa mog naloga, vaša usluga doživljava nagli pad funkcionalnosti. Uprkos tome što imam balans znatno iznad potrebnog praga, opcija povlačenja postaje nedostupna, što efektivno čini vašu uslugu neupotrebljivom tokom dužeg perioda. Zanimljivo je da nakon značajnog kašnjenja tokom kojeg moj bilans padne na približno 10 hiljada, sistem povlačenja se čudesno vraća u život, omogućavajući mi da besprekorno izvršavam transakcije. Međutim, kao što moj bilans premašuje 3 laka, sistem povlačenja neobjašnjivo ponovo radi. Ovaj ciklus neispravnosti samo tokom kritičnih trenutaka povlačenja sugeriše nameran pokušaj da se ometa ili manipuliše procesom podizanja. Štaviše, kada pokušam da pokrenem povlačenje, sistem ne reaguje u potpunosti, uskraćujući mi mogućnost čak i da unesem svoje bankovne podatke. Ovo iskustvo čini da se osećam potpuno frustrirano i prevareno, kao da sam namerno sprečen da pristupim sopstvenim sredstvima.
Obraćam se da vam skrenem pažnju na niz zabrinjavajućih incidenata koji su se dogodili između 15. i 17. februara, a koji su me ostavili duboko nezadovoljnim i razočaranim nivoom usluge koju pruža vaša platforma. Tokom ovog perioda, naišao sam na značajne poteškoće u vezi na pripisivanje dobitnih iznosa na moj račun. Uprkos učešću u aktivnostima u kojima sam s pravom zaradio dobitke, ovi iznosi nisu uplaćeni kako se očekivalo. Ovaj nedostatak transparentnosti i neispunjavanje pobedničkih obaveza ne samo da je izazvao neprijatnosti već je i narušio moje poverenje u integritet vaše platforme. Štaviše, kao što sam ranije spomenuo u vezi sa problemima povlačenja, očigledno je da postoje sistemski problemi unutar vaše platforme koji ometaju korisnicima da pristupe svojim sredstvima kada je to potrebno. Ovakva manipulacija procesom povlačenja je neprihvatljiva i ravna prevari. Duboko je zabrinjavajuće prisustvovati takvim praksama koje se otvoreno dešavaju na vašoj platformi. S obzirom na ozbiljnost ovih problema i uticaj koji su imali na moje korisničko iskustvo, tražim kompenzaciju za neprijatnosti, frustracije i potencijalne gubitke koji su nastali kao rezultat ovih incidenti. Imperativ je da vaša platforma preuzme odgovornost za svoje nedostatke i preduzme proaktivne mere kako bi ih odmah otklonila. Verujem da ćete se pozabaviti ovim problemima sa ozbiljnošću i hitnošću koju zaslužuju. Radujem se što ću dobiti zadovoljavajuće rešenje i nadoknadu za gore navedene probleme.
On multiple occasions, when attempting to withdraw an amount exceeding 50k from my account, your service experiences a sudden decline in functionality. Despite having a balance well above the required threshold, the withdrawal option becomes inaccessible, effectively rendering your service unusable for an extended period.Remarkably, after a considerable delay during which my balance drops to approximately 10k, the withdrawal system miraculously springs back to life, allowing me to execute transactions seamlessly. However, just as my balance surpasses 3 lacs, the withdrawal system inexplicably malfunctions once again. This cycle of malfunctioning only during critical withdrawal moments suggests a deliberate attempt to impede or manipulate the withdrawal process.Moreover, when I attempt to initiate a withdrawal, the system fails to respond entirely, denying me the opportunity even to input my bank details. This experience leaves me feeling utterly frustrated and cheated, as if I am being deliberately prevented from accessing my own funds.
I am reaching out to bring to your attention a series of concerning incidents that occurred between February 15th and February 17th, which have left me deeply dissatisfied and disappointed with the level of service provided by your platform.During this period, I encountered significant difficulties related to the crediting of winning amounts to my account. Despite participating in activities where I rightfully earned winnings, these amounts were not credited as expected. This lack of transparency and failure to honor winning commitments has not only caused inconvenience but also eroded my trust in your platform's integrity.Furthermore, as I mentioned previously regarding the withdrawal issues experienced, it is evident that there are systemic problems within your platform that hinder users from accessing their funds when needed. This manipulation of the withdrawal process is unacceptable and tantamount to cheating. It is deeply concerning to witness such practices openly occurring on your platform.Given the severity of these issues and the impact they have had on my user experience, I am requesting compensation for the inconvenience, frustration, and potential losses incurred as a result of these incidents. It is imperative that your platform takes responsibility for its shortcomings and takes proactive measures to rectify them promptly.I trust that you will address these concerns with the seriousness and urgency they deserve. I look forward to receiving a satisfactory resolution and compensation for the issues outlined above.
Pišem da se pozabavim zabrinjavajućim problemom koji se dogodio između 15. i 17. februara u vezi sa manipulacijom mog bilansa na vašoj kazino platformi.
Prethodno sam preneo celokupnu situaciju vašem timu za podršku, navodeći nepodudarnosti i nepoštene prakse koje su se dešavale tokom tog perioda. Međutim, razočaran sam odgovorom koji sam do sada dobio.
Iako razumem da vaša veb lokacija možda trenutno funkcioniše ispravno, moja zabrinutost leži u vezi sa događajima koji su se desili u prošlosti. Uprkos mojim naporima da sveobuhvatno objasnim situaciju, zaprepašćen sam što sam otkrio da vaš tim pripisuje problem navodnom problemu sa mrežom na mojoj strani.
Neverovatno je sugerisati da bi problem sa mrežom mogao da dovede do tako značajnog odstupanja u mom bilansu, posebno imajući u vidu da je bio veći od 50 hiljada. Takvo objašnjenje nema kredibilitet i, iskreno, uvredljivo.
Štaviše, duboko sam zabrinut zbog odbacivanja i nepoštovanja načina na koji je ovo pitanje obrađeno. I neprofesionalno je i neprihvatljivo upirati prstom u mene bez potpunog istraživanja situacije ili pružanja bilo kakvog smislenog rješenja.
Pozivam vas da preispitate svoj stav po ovom pitanju i sprovedete detaljnu istragu o manipulaciji mojim bilansom tokom navedenog perioda. Očekujem brz i zadovoljavajući odgovor, kao i odgovarajuće mere za ispravljanje situacije i vraćanje mog poverenja u vašu kazino platformu.
Ako se ovo pitanje ne pozabavim na adekvatan način, neće mi ostaviti drugog izbora osim da dalje eskaliram svoju zabrinutost.
Currently i have a NIL balance.
I am writing to address a concerning issue that occurred between the 15th and 17th of February regarding manipulation of my balance on your casino platform.
I have previously communicated the entire situation to your support team, outlining the discrepancies and unfair practices that took place during that period. However, I am disappointed by the response I have received thus far.
While I understand that your site may currently be functioning properly, my concern lies with the events that transpired in the past. Despite my efforts to explain the situation comprehensively, I am dismayed to find that your team is attributing the issue to a supposed network problem on my end.
It is incredulous to suggest that a network issue could result in such a significant discrepancy in my balance, especially considering it was in excess of 50k. Such an explanation lacks credibility and is, frankly, insulting.
Furthermore, I am deeply troubled by the dismissive and disrespectful manner in which this matter has been handled. It is both unprofessional and unacceptable to point fingers at me without fully investigating the situation or providing any meaningful resolution.
I urge you to reconsider your stance on this matter and conduct a thorough investigation into the manipulation of my balance during the specified period. I expect a prompt and satisfactory response, as well as appropriate measures to rectify the situation and restore my confidence in your casino platform.
Failure to address this issue adequately will leave me with no choice but to escalate my concerns further.
Kao što sam prethodno pomenuo, zaista smo imali tehničke neprijatnosti između 15. i 17. februara, ali od 17. februara svi servisi rade ispravno, i nisu prijavljeni masovni problemi sa povlačenjem, i od tada igrač može slobodno da podiže svoje dobitke u okviru postavljenih ograničenja. pomenuti u Uslovima i odredbama.
Takođe bih želeo da zatražim snimke ekrana sa njihovim dobitnim iznosom i snimak ekrana sa nemogućnošću povlačenja sredstava većih od 10000 INR.
Hvala unapred!
Srdačan pozdrav,
9Vinz
Thank you for your reply dear Vishal, Stefan!
As I've mentioned previosly indeed we've experienced technical inconveniences between 15-17th of February, but since 17th all services are working correctly, and no mass issues with withdrawals were reported, and since then player can freely withdraw their winnings within set limits mentioned in Terms and Conditions.
Also I'd like to request screenshots with their winning amount and a screenshot with inability to withdraw funds of more than 10000INR.
Pišem da bih izrazio svoje razočarenje i frustraciju u vezi sa nedavnim tehničkim problemom na koji sam naišao dok sam koristio vašu platformu.
Tokom incidenta, obratio sam se vašem pozivnom službeniku za pomoć, koji me je obavestio da je problem nastao zbog moje mrežne veze.
Međutim, primetio sam da je možda došlo do nesporazuma ili nesporazuma u pogledu prirode problema.
Sada, u razgovorima sa Casino Guruom, čini se da postoji pokušaj da se krivica prebaci na mene bez odgovarajuće istrage tehničkog problema.
Ovo ponašanje je obeshrabrujuće i neprofesionalno. Želeo bih da zatražim detaljan pregled situacije i pojašnjenje u vezi sa osnovnim uzrokom problema. Pored toga, pozivam vas da obezbedite transparentnost i odgovornost u svojim interakcijama sa korisničkim uslugama, obezbeđujući da se prema klijentima postupa pošteno i sa poštovanjem.
Javljam vam se u vezi sa nedavnim odstupanjima u mom nalogu i želim da zatražim pristup svim izveštajima o ćaskanju i izveštajima o pozivnicima za određeni period.
Nažalost, nemam snimke ekrana interakcija tokom tog vremenskog perioda. Međutim, uveren sam da će izveštaji o razgovorima i pozivima pružiti neophodne dokaze za razjašnjavanje situacije.
Molim vas da mi što pre dostavite sve izveštaje o ćaskanju i izveštaje službenika poziva za period od 15. do 17. februara. Pristup ovim informacijama će mi pomoći da razumem događaje u vezi sa problemom i omogućiće nam da ga brzo rešimo.
I am writing to express my disappointment and frustration regarding the recent technical issue I encountered while using your platform.
During the incident, I reached out to your call attendant for assistance, who informed me that the issue was due to my network connection.
However, it has come to my attention that there may have been a misunderstanding or miscommunication regarding the nature of the problem.
Now, in discussions with Casino Guru, it seems that there is an attempt to shift blame onto me without proper investigation into the technical issue at hand.
This behavior is both disheartening and unprofessional.I would like to request a thorough review of the situation and clarification regarding the root cause of the problem. Additionally, I urge you to provide transparency and accountability in your customer service interactions, ensuring that customers are treated fairly and respectfully.
I am reaching out regarding a recent discrepancy in my account and would like to request access to all chat reports and call attendant reports for a specific period.
Unfortunately, I do not have screenshots of the interactions during that time frame. However, I am confident that the chat and call reports will provide the necessary evidence to clarify the situation.
Please provide me with all chat reports and call attendant reports for the period 15th Feb to 17th Feb as soon as possible. Having access to this information will help me understand the events surrounding the issue and enable us to resolve it promptly.
Hvala vam na odgovoru. Napominjemo da je tehnički problem propisno istražen, otklonjen i obeštećene su sve naknade. Istorija vaših opklada je dvostruko proverena i nisu pronađena nikakva odstupanja, kao što vidite, pošto smo je takođe dali za duplu proveru. Ako ste u mogućnosti da vidite bilo kakva odstupanja, dobitke koji nisu dodati na vaš saldo - slobodno ih ukažite, a mi ćemo izvršiti sve potrebne radnje. Zamoliću da prikupim tražene izveštaje i pošaljem ih na vašu e-poštu što je pre moguće, ali to može potrajati dan ili dva.
Hvala na strpljenju!
Srdačan pozdrav,
9Vinz
Dear Vaishal!
Thank you for your reply. Kindly notice, that technical issue was properly investigated, fixed, and all compensations were provided. History of your bets were double-checked and no discrepancies were found, as you can see, since we've provided it too for double-checking. If you are able to see any discrepancies there, any winnings that weren't added to your balance - please feel free to point them out, and we will perform all necessary actions. I will ask to gather requested reports and send them to your email as soon as possible, but it could take a day or two.
Prvo i najvažnije, želim da izrazim svoje razočarenje nivoom podrške i rezolucije koja je do sada pružena. Uprkos ponovljenim pokušajima da se pozabavim ovim pitanjem, nisam dobio zadovoljavajuće rešenje za problem. Pored toga, duboko sam zabrinut zbog nedostatka transparentnosti i odgovornosti koji je pokazao vaš tim u rešavanju ovog pitanja.
U skladu sa mojim prethodnim zahtevima, ljubazno vas molim da mi dostavite sve izveštaje o ćaskanju koji se odnose na moj nalog, obezbeđujući da nijedna od ključnih razmena ne bude izostavljena. Konkretno, očekujem da vidim izveštaje u kojima sam podelio snimke ekrana na kojima je istaknuto neispravno dugme za povlačenje, kao i sve naredne diskusije usmerene isključivo na rešavanje ovog problema sa povlačenjem.
Štaviše, moram da izrazim svoje duboko uznemirenje zbog predložene nadoknade od samo 300 ₹ za neprijatnosti izazvane nemogućnošću podizanja 3,5 lakh ₹ sa mog računa. Ova ponuda nije samo uvredljiva, već i ne priznaje značajan finansijski gubitak i neprijatnosti koje sam pretrpeo kao lojalni korisnik vaše platforme.
Štaviše, duboko sam zabrinut zbog prezirnog stava vašeg tima, kako u pisanoj komunikaciji tako i tokom mojih interakcija sa vašim pomoćnicima. Pripisati problem povlačenja navodnom „mrežnom problemu" sa moje strane ne samo da je pogrešno već se graniči i sa obmanom. Takve taktike ne samo da narušavaju poverenje, već se i loše odražavaju na integritet vaše kompanije i posvećenost zadovoljstvu kupaca.
First and foremost, I want to express my disappointment with the level of support and resolution provided thus far. Despite repeated attempts to address the matter, I have not received a satisfactory solution to the problem. Additionally, I am deeply concerned about the lack of transparency and accountability demonstrated by your team in handling this issue.
As per my previous requests, I kindly ask that you provide me with all the chat reports pertaining to my account, ensuring that none of the crucial exchanges are omitted. Specifically, I expect to see the reports where I shared screenshots highlighting the malfunctioning withdrawal button, as well as any subsequent discussions focused solely on resolving this withdrawal problem.
Moreover, I must express my profound dismay at the proposed compensation of a mere ₹300 for the inconvenience caused by the inability to withdraw ₹3.5 lakhs from my account. This offer is not only insulting but also fails to acknowledge the significant financial loss and inconvenience I have endured as a loyal user of your platform.
Furthermore, I am deeply troubled by the dismissive attitude displayed by your team, both in written communication and during my interactions with your call assistants. To attribute the withdrawal issue to a purported "network problem" on my end is not only misleading but also borders on deception. Such tactics not only erode trust but also reflect poorly on your company's integrity and commitment to customer satisfaction.
Pišem da pružim dodatne dokaze koji podržavaju moju prethodnu pritužbu u vezi sa neprihvatljivim ponašanjem koje je vaš tim pokazao tokom naših nedavnih interakcija.
U prilogu ove e-pošte naći ćete snimke ekrana izveštaja o ćaskanju koji jasno ilustruju manipulativno ponašanje i mentalno uznemiravanje kojem sam bio izložen. Ovi snimci ekrana naglašavaju kako se vaš tim dosledno suočava sa problemima samo kada su u pitanju povlačenja, na jednostavan način izbegavajući rešavanje problema vezanih za depozite ili dobitke.
Ovaj selektivni obrazac izaziva ozbiljne sumnje u integritet i pravičnost vaše platforme. Štaviše, želeo bih da vam skrenem pažnju na konkretan vremenski okvir između 22:00 i 1:30 ujutru 16. februara. Uprkos mojim ponovljenim pokušajima da rešim probleme povlačenja na koje sam naišao tokom ovog perioda, naišao sam na izbegavanje odgovora i odbijanje da priznam bilo kakvu grešku sa vaše strane. Očigledno je da vaš tim namerno krije ključne informacije i izbegava odgovornost.
Štaviše, nedostatak saradnje i stalna taktika odugovlačenja koju koriste vaši predstavnici samo pogoršavaju situaciju. Umesto da pružim pravovremeno rešenje, susreću se sa beskonačnim krugovima beskorisnih diskusija i izgovora, koji samo služe za gubljenje mog vremena i dodatno uznemiravanje. Sasvim je jasno da postupci vašeg tima predstavljaju oblik mentalnog uznemiravanja, jer oni neprestano zanemaruju moje zabrinutosti i odbijam da pružim adekvatna rešenja.
Ovakvo ponašanje nije samo neprofesionalno već i neetično i zahtevam da se to odmah reši.
Pozivam vas da preduzmete brzu i odlučnu akciju da ispravite ovu stvar i pružite mi nadoknadu i rešenje koje s pravom zaslužujem.
Nakon pregleda izveštaja o ćaskanju, sasvim je jasno da je postojao dosledan obrazac skretanja odgovornosti i pokušaja prebacivanja krivice na tehnička pitanja kad god sam izneo opravdanu zabrinutost.
Uprkos mojim ponovljenim upitima i zahtevima za pomoć, odgovori su bili neadekvatni i samo su me dodatno frustrirali.
Konkretno, moram da istaknem incident koji se dogodio u noći 16. februara, između 22 i 13.30 sati. Iz izveštaja četovanja je vidljivo da su moji pokušaji da povučem značajan iznos naišli na izgovore u vezi sa tehničkim poteškoćama. . Ovo je neprihvatljivo, posebno s obzirom na značajnu sumu novca.
Štaviše, bio sam užasnut što me je vaš predstavnik obavestio da je moja mrežna veza kriva za probleme na koje sam naišao. Ova tvrdnja je neosnovana i samo dodatno narušava moje poverenje u vašu platformu.
Pored toga, odbacivanje odgovora 9vinz-a, u kojem se navodi da neće preduzeti ništa, ukazuje na nedostatak odgovornosti i transparentnosti. U ovom trenutku, osećam se primoranim da eskaliram ovo pitanje višem autoritetu, kao što je Casino Guru, u nada se da će intervenisati i olakšati rešenje. Suma novca uključena u ovu transakciju nije trivijalna; iznosi skoro 3 do 4 lakh rupija. Ono što je počelo kao uočena razlika od 10.000 rupija sada je eskaliralo u ozbiljnu optužbu za prevaru i nedolično ponašanje sa vaše strane.
Preklinjem vas da ovu žalbu shvatite ozbiljno i da pokrenete detaljnu istragu o ovom pitanju. Pored toga, ljubazno vas molim da razmislite o ponudi rešenja u vidu bonusa sa niskim zahtevom za opkladu, kao što je 2,5 lakh sa 3k opkladom, kao gest dobre volje i kompenzaciju za prouzrokovanu nevolju.
I am writing to provide further evidence to support my previous complaint regarding the unacceptable conduct exhibited by your team during our recent interactions.
Attached to this email, you will find screenshots of the chat reports that clearly illustrate the manipulative behavior and mental harassment I have been subjected to. These screenshots highlight how your team consistently faces issues only when it comes to withdrawals, conveniently avoiding addressing concerns related to deposits or winnings.
This selective pattern raises serious doubts about the integrity and fairness of your platform.Furthermore, I would like to draw your attention to the specific timeframe between 10 p.m. and 1:30 a.m. on February 16th. Despite my repeated attempts to address the withdrawal issues I encountered during this period, I was met with evasive responses and a refusal to acknowledge any fault on your part. It is evident that your team is deliberately withholding crucial information and avoiding accountability.
Moreover, the lack of cooperation and the constant stalling tactics employed by your representatives only serve to exacerbate the situation. Rather than providing a timely resolution, I am met with endless rounds of fruitless discussions and excuses, which only serve to waste my time and cause further distress.It is abundantly clear that your team's actions constitute a form of mental harassment, as they continuously disregard my concerns and refuse to provide adequate solutions.
This behavior is not only unprofessional but also unethical, and I demand that it be addressed immediately.
I urge you to take swift and decisive action to rectify this matter and provide me with the compensation and resolution I rightfully deserve.
Upon reviewing the chat reports, it is abundantly clear that there has been a consistent pattern of deflecting responsibility and attempting to shift blame onto technical issues whenever I raised legitimate concerns.
Despite my repeated inquiries and requests for assistance, the responses provided were inadequate and only served to frustrate me further.
Specifically, I must highlight the incident that occurred on the night of February 16th, between the hours of 10 p.m. and 1:30 a.m. It is evident from the chat reports that my attempts to withdraw a significant amount were met with excuses related to technical difficulties. This is unacceptable, especially considering the substantial sum of money involved.
Furthermore, I was appalled to be informed by your representative that my network connection was to blame for the issues I encountered. This assertion is unfounded and only serves to further erode my trust in your platform.
Additionally, the dismissive response from 9winz, stating that they would not take any action, is indicative of a lack of accountability and transparency.At this point, I feel compelled to escalate this matter to a higher authority, such as Casino Guru, in the hopes that they will intervene and facilitate a resolution. The sum of money involved in this transaction is not trivial; it amounts to nearly 3 to 4 lakhs rupees. What began as a perceived discrepancy of 10,000 rupees has now escalated into a serious allegation of fraud and misconduct on your part.
I implore you to take this complaint seriously and to initiate a thorough investigation into the matter. Additionally, I kindly request that you consider offering a resolution in the form of a bonus with a low wager requirement, such as 2.5 lakhs with a 3x wager, as a gesture of goodwill and compensation for the distress caused.
Iskreno se izvinjavamo zbog neprijatnosti koje ste doživeli zbog tehničkog problema.
Razumemo koliko frustrirajuće može biti susret sa takvim poteškoćama, posebno tokom dužeg perioda.
Tokom tri dana koliko je ovaj problem trajao, uložili smo zajedničke napore da popravimo situaciju i obezbedimo da svi igrači budu blagovremeno obavešteni. Sa zadovoljstvom vas obaveštavamo da ste u okviru naših napora da ublažimo uticaj ovog problema, dobili dodatnu nadoknadu.
Budite sigurni da ove stvari shvatamo ozbiljno i da kontinuirano nastojimo da poboljšamo naše sisteme kako bismo sprečili slične probleme u budućnosti. Vaše povratne informacije su nam od neprocenjive vrednosti i cenimo vaše strpljenje i razumevanje tokom ovog vremena.
Ako imate dodatnih nedoumica ili vam je potrebna pomoć, ne oklevajte da nam se obratite. Tu smo da pomognemo.
Hvala vam na kontinuiranoj podršci i razumevanju!
Topli pozdrav,
9vinz tim za podršku
Dear Vaishal,
We sincerely apologize for the inconvenience you've experienced due to the technical issue.
We understand how frustrating it can be to encounter such difficulties, especially over an extended period.
Throughout the three days that this issue persisted, we made concerted efforts to rectify the situation and ensure that all players were informed promptly. We are pleased to inform you that as part of our efforts to mitigate the impact of this issue, you have received additional compensation.
Please rest assured that we take these matters seriously and continuously strive to improve our systems to prevent similar issues in the future. Your feedback is invaluable to us, and we appreciate your patience and understanding during this time.
If you have any further concerns or require assistance, please don't hesitate to reach out to us. We're here to help.
Thank you for your continued support and understanding!
Suprotno onome što je saopšteno, nisam dobio nikakvu dodatnu nadoknadu za pomenuti tehnički problem. Uprkos pružanju snimaka ekrana koji jasno ilustruju manipulaciju i mentalno uznemiravanje doživljeno, čini se da je stvar zanemarena.
U vreme incidenta, potencijalna odšteta je procenjena na 3-4 laks rupija. Smatram da je jedino pošteno dobiti bonus ili nadoknadu ekvivalentnu tom iznosu, s obzirom na neprijatnosti i nevolje koje su prouzrokovane.
Pokrenuo sam ovo pitanje juče, ali izgleda da još uvek postoji nevoljnost da se prizna krivica ili ponudi odgovarajuća nadoknada. Pozivam vas da ne potcenjujete odlučnost pokrovitelja kao što sam ja i da odmah ispravite ovu situaciju.
Molimo vas da ovo pitanje pozabavite ozbiljnošću koju zaslužuje i obezbedite kompenzaciju u skladu sa prvobitnom procenom.
Contrary to what was communicated, I have not received any additional compensation for the aforementioned technical issue. Despite providing screenshots clearly illustrating the manipulation and mental harassment experienced, the matter seems to have been overlooked.
At the time of the incident, the potential compensation was estimated to be in the range of 3-4 lacs rupees. I believe it is only fair to receive a bonus or compensation equivalent to that amount, considering the inconvenience and distress caused.
I raised this matter yesterday, yet it appears that there is still reluctance to acknowledge fault or offer appropriate compensation. I urge you not to underestimate the resolve of a patron such as myself and to rectify this situation promptly.
Please address this matter with the seriousness it deserves and provide compensation in line with the initial estimate.
Nadam se da će vas ovaj imejl dobro naći. Pišem da bih izrazio svoju duboku zabrinutost u vezi sa ponašanjem 9Vinz kazina prema meni tokom nedavnog problema sa povlačenjem.
Već sam poslao snimke ekrana razgovora u ćaskanju tokom tog perioda, jasno pokazujući njihovo neprihvatljivo ponašanje.
Ponašanje koje je pokazalo osoblje 9Vinz kazina bilo je krajnje neprofesionalno i neljubazno. Njihovi postupci ne samo da su narušili moje iskustvo igranja već su izazvali i ozbiljne sumnje u integritet i pouzdanost njihove platforme.
Ljubazno vas molim da odmah obratite pažnju na ovo pitanje i pozivam vas da temeljno istražite problem na osnovu dokaza koje sam pružio. Iskreno se nadam da ćete preduzeti odgovarajuće mere protiv 9Vinz kazina kako biste obezbedili obeštećenje.
Hvala vam što ste odmah obratili pažnju na ovo pitanje. Radujem se što ću uskoro čuti od vas u vezi sa ishodom vaše istrage i preduzetim radnjama.
Dear Casino Guru Support Team,
I hope this email finds you well. I am writing to express my deep concern regarding the behavior of 9Winz Casino towards me during a recent withdrawal issue.
I have already submitted screenshots of the chat conversation during that specific period, clearly demonstrating their unacceptable conduct.
The behavior exhibited by 9Winz Casino staff was highly unprofessional and discourteous. Their actions have not only tarnished my gaming experience but have also raised serious doubts about the integrity and reliability of their platform.
I kindly request your immediate attention to this matter and urge you to thoroughly investigate the issue based on the evidence I have provided. It is my sincere hope that you will take appropriate action against 9Winz Casino to ensure that the compensation should be provided .
Thank you for your prompt attention to this matter. I look forward to hearing from you soon regarding the outcome of your investigation and the actions taken.
Možete li nam dati zvaničnu izjavu provajdera igre od 15. do 17. februara? Možete li da kažete kolika je bila nadoknada igraču kojeg ste spomenuli?
Radujem se vašem odgovoru.
Dear 9winz Casino,
Could you provide us with the official statement from the game provider from the 15th to the 17th of February? Could you state what was the compensation to the player you mentioned above?
Pišem da se pozabavim pitanjem od najveće važnosti u vezi sa informacijama koje je pružio 9vinz i pitanjem kompenzacije.
Prvo, ljubazno vas molim da informacije podelite i sa mnom kako bih mogao temeljno da proverim njihovu tačnost i da se uverim da nije bilo neovlašćenog pristupa ili izmene. Transparentnost je ključna za održavanje poverenja i poverenja u naš poslovni odnos, i verujem da je imperativ da imam pristup informacijama iz prve ruke.
Dalje, želeo bih da se pozabavim pitanjem nadoknade, posebno u vezi sa iznosom od 3-4 laksa. Po mom shvatanju, nije predviđena kompenzacija za moju nemogućnost da podignem ovaj iznos. Želim da naglasim da ako je zaista bilo obeštećenja u ovom pogledu, bio bih zahvalan da se ista potvrdi.
Međutim, na osnovu moje evidencije i transakcija, uveren sam da za pomenuti problem povlačenja nije obezbeđena nikakva kompenzacija. Stoga ljubazno tražim pojašnjenje i po ovom pitanju.
I am writing to address a matter of utmost importance regarding the information provided by 9winz and the issue of compensation.
Firstly, I kindly request that you share the information also with me so that I can thoroughly review its accuracy and ensure that there has been no tampering or alteration. Transparency is key in maintaining trust and confidence in our business relationship, and I believe it is imperative that I have access to the information firsthand.
Furthermore, I would like to address the issue of compensation, specifically concerning the amount of 3-4 Lacs. As per my understanding, there has been no compensation provided for my inability to withdraw this amount. I want to emphasize that if indeed there has been compensation provided in this regard, I would appreciate confirmation of the same.
However, based on my records and transactions, I am confident that no compensation has been provided for the mentioned withdrawal issue. Therefore, I kindly request clarification on this matter as well.
Nadam se da će vas ovaj imejl dobro naći. Pišem vam sa dubokom zabrinutošću u vezi sa tekućim problemom sa kojim se suočavam sa 9Vinz kazinom.
Uprkos višestrukim pokušajima da se problem reši, primoran sam da vam ga skrenem na to, jer situacija ostaje nerešena i sve frustrirajuća.
Već neko vreme primećujem zabrinjavajući obrazac u svom iskustvu povlačenja sa 9Vinz-om. Konkretno, kad god moj bilans premaši 50.000 rupija, nailazim na poteškoće u povlačenju sredstava. Čudno, kada se moj bilans smanji na oko 10.000 rupija, odjednom ponovo dobijam mogućnost da se povučem.
Ovo nedosledno ponašanje se dešavalo u više navrata, što ukazuje na sistematsku manipulaciju kako bi se sprečila povlačenja kada je moj balans povoljan. Marljivo sam preneo ovaj problem timu za podršku na 9Vinz, pružajući dokaze i detalje o svakoj pojavi.
Međutim, njihovi odgovori su bili izbegavajući i nezadovoljavajući. Oni su pokušali da prebace krivicu na probleme sa mrežom ili su tvrdili da njihov sistem funkcioniše ispravno, uprkos jasnim dokazima koji sugerišu suprotno.
Štaviše, moram da se pozabavim njihovom tvrdnjom da je obezbijeđena kompenzacija za prethodne slučajeve problema s povlačenjem. Do danas nisam dobio nikakvu takvu nadoknadu, što samo doprinosi mojoj frustraciji i nepoverenju prema njihovoj platformi.
Očigledno je da 9Vinz koristi obmanjujuće taktike kako bi izbegao poštovanje povlačenja i nadoknadio pogođenim korisnicima.
Ovo neetičko ponašanje ne samo da narušava poverenje kupaca poput mene, već i narušava reputaciju platformi za kockanje na mreži u celini. Preklinjem vas da odmah preduzmete odlučnu akciju protiv 9Vinza kako biste ispravili ovu situaciju.
Prošlo je više od mesec dana koliko sam trajao ovaj problem, i iscrpljen sam od toga što više puta objašnjavam svoju nevolju. Pozivam vas da pregledate moje prethodne poruke u kojima su navedeni detalji o ovom pitanju i intervenišete u ime pogođenih korisnika.
Hvala vam na pažnji na ovu hitnu stvar. Nestrpljivo očekujem vaš odgovor i verujem da će biti preduzete odgovarajuće mere za rešavanje nedoličnog ponašanja 9Vinza.
Dear Casino Guru,
I hope this email finds you well. I am writing to you with deep concern regarding the ongoing issue I've been facing with 9Winz casino.
Despite multiple attempts to resolve the matter, I find myself compelled to escalate it to your attention, as the situation remains unresolved and increasingly frustrating.
For some time now, I have observed a concerning pattern in my withdrawal experiences with 9Winz. Specifically, whenever my balance exceeds 50,000 rupees, I encounter difficulties in withdrawing funds. Strangely, when my balance decreases to around 10,000 rupees, I suddenly regain the ability to withdraw.
This inconsistent behavior has occurred repeatedly, indicating a systematic manipulation to prevent withdrawals when my balance is favorable.I have diligently communicated this issue to the support team at 9Winz, providing evidence and details of each occurrence.
However, their responses have been evasive and unsatisfactory. They have attempted to shift blame onto network issues or claimed that their system is functioning correctly, despite the clear evidence suggesting otherwise.
Furthermore, I must address their assertion that compensation has been provided for previous instances of withdrawal problems. To date, I have not received any such compensation, which only adds to my frustration and distrust towards their platform.
It is evident that 9Winz is employing deceptive tactics to avoid honoring withdrawals and compensate affected users.
This unethical behavior not only violates the trust of customers like myself but also tarnishes the reputation of online gambling platforms as a whole.I implore you to take immediate and decisive action against 9Winz to rectify this situation.
It has been over a month of enduring this issue, and I am exhausted from explaining my predicament repeatedly. I urge you to review my previous messages outlining the details of this matter and intervene on behalf of the affected users.
Thank you for your attention to this urgent matter. I eagerly await your response and trust that appropriate measures will be taken to address the misconduct of 9Winz.
Pišem da bih rešio tekući problem sa kojim se suočavam sa 9Vinz-om i tražim vašu hitnu pažnju i pomoć u njegovom rešavanju.
18. marta 2024. položio sam 2500 INR na svoj 9Vinz račun. Međutim, sada je prošlo 24 sata, a iznos još uvek nije pripisan na moj račun. Kada sam stupio u kontakt sa njihovom službom za korisnike, obavešten sam da može proći do 15 radnih dana da se depozit uplati.
Ovo produženo kašnjenje je veoma nezgodno i neprihvatljivo. Štaviše, predstavnik korisničke službe sa kojim sam razgovarao delovao je prezirno i sugerisao je da postoje brojni problemi koji uzrokuju takva kašnjenja.
Ovaj odgovor samo doprinosi mojoj frustraciji i navodi me da verujem da možda postoji namerni nemar od strane 9Vinz-a. Da bih ilustrovao svoju zabrinutost, priložio sam snimak ekrana potvrde plaćanja za vašu referencu. Moram da izrazim svoje razočarenje zbog nepoštovanja usluga koju pruža 9Vinz.
Obeshrabrujuće je doživljavati takav tretman kao cenjenog kupca. Pored rešavanja trenutnog problema, ljubazno tražim vašu pomoć u rešavanju prethodne žalbe koju sam podneo.
Cenim vašu pažnju na ovo pitanje i nadam se brzom i zadovoljavajućem rešenju. Pozivam Casino Gurua da ozbiljno razmotri moju žalbu i interveniše kako bi osigurao da se takvi slučajevi loše usluge i namernih kašnjenja ne ponove.
Očekujem vaš brz odgovor i rešenje za ova pitanja. Hvala vam na pažnji i pomoći.
I am writing to address an ongoing issue I am facing with 9Winz, and I seek your urgent attention and assistance in resolving it.
On 18th March,2024 I deposited 2500 INR into my 9Winz account. However, it has now been 24 hours, and the amount has still not been credited to my account. Upon contacting their customer service, I was informed that it may take up to 15 working days for the deposit to be credited.
This prolonged delay is highly inconvenient and unacceptable.Moreover, the customer service representative I spoke with seemed dismissive and suggested that there are numerous issues causing such delays.
This response only adds to my frustration and leads me to believe that there may be intentional negligence on the part of 9Winz.To illustrate my concern, I have attached a screenshot of the payment confirmation for your reference.I must express my disappointment with the disrespectful service provided by 9Winz.
It is disheartening to experience such treatment as a valued customer.In addition to addressing the current issue, I kindly request your assistance in resolving a previous complaint I had filed.
I appreciate your attention to this matter and hope for a prompt and satisfactory resolution.I urge Casino Guru to consider my complaint seriously and intervene to ensure that such instances of poor service and intentional delays are not repeated.
I await your prompt response and a resolution to these issues.Thank you for your attention and assistance.
Pišem da vam skrenem pažnju na nesrećni incident koji se dogodio tokom moje nedavne interakcije sa jednim od vaših pomoćnika, Devikom.
Tokom razgovora sa Devikom u vezi sa problemom koji sam imao, izrazio sam joj zabrinutost. Međutim, umesto da se profesionalno pozabavim ovim pitanjem, naišao sam na nepoštovanje.
Devika i njena koleginica su mi se smejale, što sam smatrao i neprofesionalnim i krajnje nepoštovanjem. Kao rezultat toga, osećao sam se primoranom da vam skrenem pažnju na ovo. Poziv sam snimio kao dokaz neprikladnog ponašanja Devike i njene koleginice.
Ako želite, mogu da podelim snimak sa vama lično na vašu adresu e-pošte. Takvo ponašanje nije prihvatljivo i ne odražava se dobro na vašu kompaniju.
Verujem da ćete preduzeti odgovarajuće mere za rešavanje ovog pitanja i obezbediti da se prema svim klijentima postupa sa poštovanjem i profesionalizmom koji zaslužuju.
I am writing to bring to your attention an unfortunate incident that occurred during my recent interaction with one of your call assistants, Devika.
During a call with Devika regarding a problem I was experiencing, I expressed my concerns to her. However, instead of addressing the issue professionally, I was met with disrespectful behavior.
Devika and her colleague proceeded to laugh at me, which I found to be both unprofessional and deeply disrespectful.As a result, I felt compelled to bring this matter to your attention. I have recorded the call as evidence of the inappropriate behavior exhibited by Devika and her colleague.
If you would like, I can share the recording with you personally on your email address.Such behavior is not acceptable and does not reflect well on your company.
I trust that you will take appropriate action to address this matter and ensure that all customers are treated with the respect and professionalism they deserve.
Moj pokušaj povlačenja nije uspeo, što je dovelo do gubitka sredstava tokom igranja. Postoji konstantno ograničenje od 50 hiljada za povlačenje, što sprečava pristup mojim sredstvima.
Pišem da vas obavestim da još nisam primio svoj depozit. Uprkos prethodnim pokušajima, ovo pitanje ostaje nerešeno. Molim vašu hitnu pomoć u rešavanju ovog pitanja.
Hello Stefan,
My withdrawal attempt failed, leading to fund loss while playing. There's a constant limit of 50k on withdrawals, preventing access to my funds.
I'm writing to inform you that I have yet to receive my deposit. Despite previous attempts, the issue remains unresolved. I kindly request your urgent assistance in resolving this matter.
Obraćam vam se da izrazim svoje duboko razočarenje i frustraciju u vezi sa nerešenim problemima sa mojim povlačenjem iz 9vinz kazina.
I pored brojnih pokušaja i dostavljanja službene dokumentacije od strane banke, još nisam dobio povrat novca. Bio je to dug period čekanja, a nedostatak napretka je zabrinjavajući. Podelio sam zvaničnu komunikaciju sa 9vinz-om, očekujući brzo rešenje, ali, nažalost, stvar ostaje nerešena.
Štaviše, moram da istaknem svoje užasnuće zbog rešavanja mog glavnog problema povlačenja. Marljivo sam pružio dovoljno dokaza da potkrijepim svoj slučaj, ali sam naišao na produžena odlaganja i očiglednu nezainteresovanost za rješavanje problema.
Kao platforma koja tvrdi da pomaže u problemima vezanim za kazino, očekivao sam bolju podršku i zalaganje u svoje ime. Tokom proteklih 45 dana, posvetio sam dosta vremena i truda da pružim neophodne dokaze, samo da bih se osećao zanemareno i ignorisano u kraj.
Obeshrabrujuće je shvatiti da uprkos uveravanjima u pomoć, rešenje izgleda dalje nego ikad. U ovom trenutku, primoran sam da izrazim svoju frustraciju i razočarenje.
Očigledno je da nivo pružene podrške ne ispunjava očekivanja, zbog čega se osećam bespomoćno i nepodržano u rešavanju ovog pitanja.
Imajte na umu da ovo nije puka neprijatnost, već značajan finansijski problem koji zahteva hitnu pažnju.
Pozivam vas da preispitate svoj pristup i pokažete istinsku posvećenost rešavanju problema povlačenja sa 9vinz kazinom.
Tokom čitavog procesa, marljivo sam pružao sve potrebne dokaze i dokaze, uključujući transkripte ćaskanja, kako bih podržao svoj slučaj. Međutim, šokiran sam i zaprepašćen očiglednim nedostatkom akcije sa vaše strane. Čini mi se kao da se ne zalažete za moje interese, već ste povezani sa 9vinz kazinom, skoro kao tim. Ova spoznaja me je ostavila da se osećam izdano i razočarano.
Kao neko ko je verovao da će vaša platforma pomoći u rešavanju problema vezanih za kazino, očekivao sam nepristrasnu podršku i zalaganje. Međutim, čini se da su moji napori bili uzaludni, a rešenje ostaje neuhvatljivo.
Cenim vašu pažnju na ovu stvar i nadam se brzom rešenju.
I am reaching out to express my deep disappointment and frustration regarding the unresolved issues with my withdrawal from 9winz Casino.
Despite numerous attempts and providing official documentation from the bank's side, I have yet to receive my refund. It's been an extended period of waiting, and the lack of progress is concerning. I've shared the official communication with 9winz, expecting swift resolution, but unfortunately, the matter remains unresolved.
Moreover, I must emphasize my dismay with the handling of my main withdrawal problem. I've diligently provided ample evidence to support my case, only to be met with prolonged delays and apparent disinterest in resolving the issue.
As a platform that claims to assist with casino-related problems, I expected better support and advocacy on my behalf.Over the past 45 days, I have dedicated considerable time and effort to provide the necessary proofs, only to feel disregarded and ignored in the end.
It's disheartening to realize that despite assurances of assistance, the resolution seems farther away than ever.At this juncture, I am compelled to express my frustration and disappointment.
It's evident that the level of support provided falls short of expectations, leaving me feeling helpless and unsupported in resolving this matter.
Please understand that this is not a mere inconvenience but a significant financial concern that requires urgent attention.
I urge you to reconsider your approach and demonstrate a genuine commitment to resolving the withdrawal issue with 9winz Casino.
Throughout the process, I have diligently provided all the necessary proofs and evidence, including chat transcripts, to support my case. However, I am shocked and dismayed by the apparent lack of action on your part. It feels as though rather than advocating for my interests, you are aligned with 9winz Casino, almost like a team.This realization has left me feeling betrayed and disillusioned.
As someone who trusted your platform to assist with resolving casino-related problems, I expected unbiased support and advocacy. However, it seems that my efforts have been in vain, and the resolution remains elusive.
I appreciate your attention to this matter and hope for a swift resolution.
Pišem da bih izrazio svoje krajnje razočarenje i frustraciju zbog nedostatka inicijative i rešenja od strane Casino Gurua u vezi sa tekućim problemom sa 9vinz Casino-om.
Prošlo je mučnih 50 dana otkako sam prvi put kontaktirao Casino Guru sa dokazima koji jasno pokazuju greške i neetičke prakse 9vinz Casina.
Uprkos pružanju neoborivih dokaza o njihovom nedoličnom ponašanju, razočaran sam što vidim da nije bilo opipljivog napretka u rešavanju problema. Stalna kašnjenja i nedostatak akcije vašeg tima su jednostavno neprihvatljivi.
Kao kupac, nadao sam se brzoj i efikasnoj pomoći u rešavanju ovog problema. Međutim, čini se da su moja očekivanja bila krajnje pogrešna. Došlo je vreme da Casino Guru preduzme odlučnu akciju protiv 9vinz kazina i da se zalaže za moja prava kao potrošača.
Preklinjem vas da ubrzate proces i pomognete mi da dobijem nadoknadu za usluge ispod standarda, lošu korisničku podršku i psihički stres uzrokovan njihovim manipulativnim taktikama. Pozivam vas da ovom pitanju date prioritet sa hitnošću koju zaslužuje i pružite mi konkretan plan akcije za popravljanje situacije.
Verujem da ćete ovo pitanje shvatiti ozbiljno i marljivo raditi na obezbeđivanju zadovoljavajućeg rešenja.
Hvala vam na pažnji po ovom pitanju i željno očekujem vaš brz odgovor.
I am writing to express my extreme disappointment and frustration with the lack of initiative and resolution from Casino Guru regarding the ongoing issue with 9winz Casino.
It has been an agonizing 50 days since I first reached out to Casino Guru with evidence clearly demonstrating the faults and unethical practices of 9winz Casino.
Despite providing irrefutable proof of their misconduct, I am disheartened to see that there has been no tangible progress in resolving the matter.Your team's continual delays and lack of action are simply unacceptable.
As a customer, I had hoped for prompt and efficient assistance in addressing this issue. However, it seems that my expectations have been grossly misplaced.The time has come for Casino Guru to take decisive action against 9winz Casino and advocate for my rights as a consumer.
I implore you to expedite the process and assist me in obtaining compensation for the substandard services, abysmal customer support, and the psychological distress caused by their manipulative tactics.I urge you to prioritize this matter with the urgency it deserves and provide me with a concrete plan of action to rectify the situation.
I trust that you will take this matter seriously and work diligently to ensure a satisfactory resolution.
Thank you for your attention to this matter, and I eagerly await your prompt response.
Bojim se da neću moći da vam pomognem u vezi sa prethodnim pitanjem da niste mogli da povučete sredstva jer ste izgubili sva sredstva u tom procesu. Činjenica da niste bili u mogućnosti da povučete sredstva u to vreme nije dovoljan razlog da vam kazino plati punih 50 hiljada INR.
Što se tiče depozita od 2500 INR, da li ste uspeli da ga primite na svoj kazino račun?
Čekaću vaš odgovor.
Hello VAISHAL,
I am afraid I won't be able to help you with the previous issue of not being able to withdraw the funds as you lost all the funds in the process. The fact that you were unable to withdraw the funds at that time is not enough reason to pay you the full 50k INR by the casino.
Regarding the deposit of 2500 INR, did you manage to receive it in your casino account?
Pišem da vam skrenem pažnju na dve hitne stvari u vezi sa mojim nalogom na vašoj platformi.
Prvo, uprkos brojnim pokušajima, tek treba da dobijem sumu od 2500 rupija na svoj račun. Ova neslaganja je i dalje prisutna uprkos mojim naporima da rešim problem i zabrinut sam zbog kašnjenja i nedostatka rešenja.
Drugo, naišao sam na značajan gubitak od oko 4 lakh rupija zbog problema sa povlačenjem na 9vinz platformi. Marljivo sam dostavio svu potrebnu dokumentaciju i dokaze u proteklih 50 dana u pokušaju da ispravim ovu situaciju.
Međutim, obeshrabren sam vašim nedavnim odgovorom koji ukazuje na nemogućnost dalje pomoći. S obzirom na značajnu prirodu nastalih gubitaka, moram da tražim pravičnu nadoknadu za neprijatnosti i finansijsku štetu koju sam pretrpeo.
Predlažem nadoknadu od 50% izgubljenih sredstava kao razumno rešenje za ovu stvar. Molim vašu hitnu pažnju i akciju po ovim pitanjima.
Kao cenjeni član vaše platforme, verujem da ćete dati prioritet rešavanju ovih problema brzo i na zadovoljavajući način. Vaša saradnja u ovom pogledu je ključna za vraćanje mog poverenja u vaše usluge.
Hvala vam na pažnji prema ovom pitanju. Nestrpljivo očekujem vaš odgovor i brzo rešenje.
I am writing to bring to your attention two pressing matters regarding my account with your platform.
Firstly, despite numerous attempts, I have yet to receive the sum of 2500 rupees into my account. This discrepancy has persisted despite my efforts to resolve the issue, and I am concerned about the delay and lack of resolution.
Secondly, I have encountered a significant loss totaling approximately 4 lakhs rupees due to withdrawal issues on 9winz platform. I have diligently provided all necessary documentation and evidence over the past 50 days in an attempt to rectify this situation.
However, I am disheartened by your recent response indicating an inability to assist further.Given the substantial nature of the losses incurred, I must request fair compensation for the inconvenience and financial detriment I have suffered.
I propose a compensation of 50% of the lost funds as a reasonable resolution to this matter.I implore your urgent attention and action on these matters.
As a valued member of your platform, I trust that you will prioritize resolving these issues promptly and satisfactorily. Your cooperation in this regard is crucial to restoring my confidence in your services.
Thank you for your attention to this matter. I eagerly await your response and swift resolution.
Pišem da izrazim svoju duboku zabrinutost u vezi sa očiglednom saradnjom između Casino Gurua i 9Vinz Casino-a, kao i nedostatkom odziva i akcije vaše organizacije.
Smatram da je zbunjujuće što se Casino Guru naizgled udružuje sa 9Vinz Casino-om bez da se bavi pitanjima i nedoumicama koje postavljaju korisnici poput mene.
Uprkos pružanju dokaza i dokumentacije u vezi sa problemima sa 9Vinz kazinom, došlo je do značajnog odsustva istrage ili akcije sa vaše strane.
Uznemiren sam mogućnošću da je 9Vinz Casino uticao na stav Casino Gurua po ovom pitanju putem finansijskih sredstava, s obzirom na nedostatak odgovornosti i odziva koji je do sada pokazan.
Kašnjenja u vremenu odgovora, koja često traju i do 7 dana za jedan odgovor, samo pogoršavaju moju frustraciju i razočaranje u vašu organizaciju. Kao korisnik koji je poverio Casino Guru-u za smernice i pomoć u navigaciji kroz onlajn kazino pejzaž, duboko sam razočaran nedostatkom transparentnosti i pružene podrške.
Obeshrabrujuće je osećati se zanemarenim i ignorisanim suočenim sa tako značajnim problemima. Pozivam vas da odmah rešite ove probleme, sprovedete detaljnu istragu o navodnom partnerstvu sa 9Vinz kazinom i pružite mi transparentno i zadovoljavajuće rešenje za pitanja koja sam su podigli.
Vraćanje poverenja i poverenja u vaše usluge je od najveće važnosti i ja vas molim da odmah preduzmete mere da ispravite ovu situaciju.
I am writing to express my deep concern regarding the apparent collaboration between Casino Guru and 9Winz Casino, as well as the lack of responsiveness and action from your organization.
I find it perplexing that Casino Guru is seemingly teaming up with 9Winz Casino without addressing the queries and concerns raised by users like myself.
Despite providing evidence and documentation regarding issues with 9Winz Casino, there has been a notable absence of investigation or action on your part.
I am troubled by the possibility that 9Winz Casino may have influenced Casino Guru's stance on this matter through financial means, given the lack of accountability and responsiveness demonstrated thus far.
The delays in response times, often taking up to 7 days for a single reply, only exacerbate my frustration and disillusionment with your organization.As a user who has entrusted Casino Guru for guidance and assistance in navigating the online casino landscape, I am deeply disappointed by the lack of transparency and support provided.
It is disheartening to feel disregarded and ignored in the face of such significant issues.I urge you to promptly address these concerns, conduct a thorough investigation into the alleged partnership with 9Winz Casino, and provide me with a transparent and satisfactory resolution to the issues I have raised.
Restoring trust and confidence in your services is paramount, and I implore you to take immediate action to rectify this situation.
Pišem da vam skrenem pažnju na hitnu stvar u vezi sa nekreditovanom uplatom od 10.000 rupija koju sam izvršio 9vinz 5. aprila u 23:56. Uprkos uspešnom završetku platne transakcije, iznos nije pripisan u moj novčanik na 9vinz platforma.
Kontaktirao sam svoju banku i oni su zvanično potvrdili da je isplata završena od njihovog kraja.
Štaviše, vodio sam više razgovora sa timom za podršku 9vinz ćaskanja u vezi sa ovim problemom. Nažalost, umesto da se pozabave problemom, oni su bili nekooperativni i pokušavali da odbace odgovornost sugerišući da transakcija nije završena.
Priložio sam snimke ekrana potvrde platne transakcije, kao i zvaničnu komunikaciju moje banke kojom se potvrđuje završetak plaćanja.
Pored toga, uključio sam i transkripte mojih razgovora sa podrškom za ćaskanje 9vinz, koji ilustruju njihovo odbijanje da mi pomognu i njihove pokušaje da manipulišu situacijom. Duboko sam zabrinut zbog ovog pitanja i tražim vašu hitnu intervenciju kako biste ga rešili.
Očekujem da će 10.000 rupija biti uplaćeno u moj novčanik na 9vinz platformi bez daljeg odlaganja. Molimo vas da potvrdite prijem ove e-pošte i dostavite ažuriranje o koracima koji se preduzimaju za rešavanje ovog problema što je pre moguće.
I am writing to bring to your attention an urgent matter regarding an uncredited payment of 10,000 rupees that I made to 9winz on April 5th, 11:56 PM.Despite completing the payment transaction successfully, the amount has not been credited to my wallet on the 9winz platform.
I have reached out to my bank, and they have officially confirmed that the payment was completed from their end.
Furthermore, I have engaged in multiple conversations with the 9winz chat support team regarding this issue. Unfortunately, instead of addressing the problem, they have been uncooperative and attempting to deflect responsibility by suggesting that the transaction was not completed.
I have attached screenshots of the payment transaction confirmation, as well as the official communication from my bank verifying the completion of the payment.
Additionally, I have included transcripts of my conversations with the 9winz chat support, illustrating their refusal to assist me and their attempts to manipulate the situation.I am deeply concerned about this matter and request your immediate intervention to resolve it.
I expect the 10,000 rupees to be credited to my wallet on the 9winz platform without further delay.Please acknowledge the receipt of this email and provide an update on the steps being taken to address this issue at your earliest convenience.
Hvala vam što ste nas kontaktirali. Napominjemo da smo čekali odgovor od trgovca plaćanja i da smo od njih dobili sledeći odgovor:
„Ovaj TKSN nije uspeo, nismo primili iznos u odnosu na ovaj TKSN. Molimo korisnika da kontaktira svoju banku u slučaju da iznos nije vraćen." danas, pošto poštovani igrač nije bio zadovoljan našim prethodnim odgovorom, poslali smo novi zahtev za proveru transakcije igrača, a isti odgovor smo dobili i danas, nažalost.
Hvala na razumevanju!
Dear Stefan!
Thank you for reaching us. Kindly notice, that we were waiting for a reply from the payment merchant, and received next reply from them:
"This TXN is failed we haven't received the amount against this TXN, Kindly ask user to contact their bank in case amount not credited back." today, since respected player wasn't satisfied with our previous reply, therefore we've submitted a new request to check player's transaction, and received same reply today, unfortunately.
Pišem da odgovorim na značajnu zabrinutost u vezi sa nedavnom platnom transakcijom. Nakon što sam kontaktirao banku, dobio sam potvrdu da je uplata koju sam pokrenuo uspešno obrađena sa moje strane. Štaviše, već sam dostavio i 9vinz i Casino Guru snimke ekrana službene bankovne pošte, potvrđujući završetak plaćanja.
Prema informacijama koje je dala banka, uplata je zaista dostigla 9vinz. Međutim, primetio sam da mi trgovac treće strane povezan sa transakcijom, koji je pod vašom jurisdikcijom, nije isplatio nikakva sredstva.
Uzimajući u obzir ove okolnosti, ljubazno vas molim da hitno istražite ovo pitanje i dostavite dokumentaciju ili dokaze o uplati sa vaše strane. Očigledno je da je greška u vašem sistemu, pošto je uplata sa moje strane uspešno obrađena.
Pozivam kazino gurua da odmah preduzme mere da ispravi ovu neslaganje i osigura da se uplata obradi bez daljeg odlaganja.
I am writing to address a significant concern regarding a recent payment transaction. After contacting the bank, I received confirmation that the payment I initiated has been successfully processed from my end. Furthermore, I have already provided both 9winz and Casino Guru with screenshots of the office bank mail, verifying the completion of the payment.
According to the information provided by the bank, the payment has indeed reached 9winz. However, it has come to my attention that the third-party merchant associated with the transaction, which is under your jurisdiction, has not disbursed any funds to me.
Considering these circumstances, I kindly request that you promptly investigate this matter and provide documentation or evidence of the payment from your end. It is evident that the fault lies within your system, as the payment has been successfully processed from my side.
I urge casino guru to take immediate action to rectify this discrepancy and ensure that the payment is processed without further delay.
Nadam se da će vas ova poruka dobro naći. Pišem da vam skrenem pažnju na kritično pitanje u vezi sa kreditiranjem sredstava u moj novčanik na 9Vinz platformi.
Uprkos mojim ponovljenim pokušajima i transakcijama, još 10.000 rupija nije upisano u moj novčanik. Ovo je velika briga za mene kao lojalnog korisnika vaše platforme. Oslanjam se na besprekorno funkcionisanje novčanika da bih uživao u iskustvu igara koje pruža Casino Guru.
Pozivam vas da preduzmete hitne i stroge mere protiv 9Vinza kako biste ispravili ovaj problem i osigurali da se takvi incidenti ne dešavaju u budućnosti. Pravovremeno rešavanje ovog pitanja je ključno za održavanje poverenja i zadovoljstva vaših korisnika.
Dear Casino Guru Support Team,
I hope this message finds you well. I am writing to bring to your attention a critical issue regarding the crediting of funds into my wallet on the 9Winz platform.
Despite my repeated attempts and transactions, another 10,000 rupees have not been credited into my wallet. This is a significant concern for me as a loyal user of your platform. I rely on the seamless functioning of the wallet to enjoy the gaming experience provided by Casino Guru.
I urge you to take immediate and strict action against 9Winz to rectify this issue and ensure that such incidents do not occur in the future. Timely resolution of this matter is crucial to maintain the trust and satisfaction of your users.
Dragi Casino Guru timu za podršku, pišem vam sa izuzetnom zabrinutošću u vezi sa ozbiljnim problemom sa kojim se suočavam na vašoj platformi.
Uprkos višestrukim pokušajima i transakcijama, na mom računu nedostaje ukupno 32.500 rupija. Ovo je nepodnošljiva situacija i zahtevam hitnu akciju da se ovo popravi.
Potpuno je neprihvatljivo da je tako značajna količina novca naizgled nestala bez ikakvog objašnjenja i traga. Ovo nije samo frustrirajuće već i duboko alarmantno, jer podriva poverenje i pouzdanost vaše platforme. Pozivam vas da pokrenete temeljnu istragu o ovom pitanju i preduzmete odlučne korake da povratite sredstva koja nedostaju.
Pored toga, moraju se preduzeti mere kako bi se sprečilo da se takvi incidenti dešavaju u budućnosti. Korisnici bi trebalo da se osećaju samopouzdano i bezbedno kada koriste vašu platformu, a trenutna situacija je jednostavno neprihvatljiva.
Dear Casino Guru Support Team,I am writing to you with extreme concern regarding a serious issue I am facing on your platform.
Despite multiple attempts and transactions, a total of 32,500 rupees are missing from my account. This is an intolerable situation, and I demand immediate action to rectify this matter.
It is utterly unacceptable that such a significant amount of money has seemingly vanished without any explanation or trace. This is not only frustrating but deeply alarming, as it undermines the trust and reliability of your platform.I urge you to launch a thorough investigation into this matter and take decisive steps to recover the missing funds.
Additionally, measures must be implemented to prevent such incidents from occurring in the future. Users should feel confident and secure when using your platform, and the current situation is simply unacceptable.
Obraćam vam se sa osećajem hitnosti u vezi sa zabrinjavajućom situacijom sa kojom sam se susreo sa 9Vinz kazinom.
Uprkos mojim ponovljenim pokušajima da rešim problem, naišao sam na frustraciju i kašnjenje, što me je dovelo u nesigurnu poziciju. Problem je počeo sa poteškoćama u povlačenju sredstava sa mog računa, što je trebalo da bude jednostavan proces.
Međutim, umesto pružanja pomoći, 9Vinz Casino nije reagovao i izbegavao je, ostavljajući me bez pristupa mojim pravim sredstvima. Da stvari budu još gore, nedavno sam dobio alarmantne informacije od svoje banke koje sugerišu da je 9Vinz Casino možda umešan u lažne aktivnosti.
Ovo otkriće je duboko poljuljalo moje poverenje u njihov integritet i izazvalo ozbiljnu zabrinutost u pogledu bezbednosti mojih finansijskih informacija. Pozivam vas da preduzmete hitne i odlučne mere protiv 9Vinz kazina kako biste zaštitili svoje korisnike od dalje štete.
Ovo uključuje pokretanje temeljne istrage o njihovim praksama, suspendovanje njihove platforme iz vaših preporuka i upozorenje nadležnih organa na potencijalnu kriminalnu aktivnost. Što duže traje ovaj problem, to više korisnika može biti u opasnosti da postanu žrtve obmanjujućih praksi 9Vinz kazina.
Vaša brza intervencija je od suštinskog značaja za očuvanje dobrobiti vaše zajednice i održavanje reputacije vaše platforme.
Dear Casino Guru Support Team,
I am reaching out to you with a sense of urgency regarding a troubling situation I have encountered with 9Winz Casino.
Despite my repeated attempts to resolve the issue, I have been met with frustration and delay, leaving me in a precarious position.The problem began with difficulties in withdrawing funds from my account, which should have been a straightforward process.
However, instead of providing assistance, 9Winz Casino has been unresponsive and evasive, leaving me without access to my rightful funds.To make matters worse, I recently received alarming information from my bank suggesting that 9Winz Casino may be engaged in fraudulent activities.
This revelation has deeply shaken my trust in their integrity and has raised serious concerns about the safety of my financial information.I urge you to take immediate and decisive action against 9Winz Casino to protect your users from further harm.
This includes launching a thorough investigation into their practices, suspending their platform from your recommendations, and alerting the appropriate authorities to the potential criminal activity.The longer this issue persists, the more users may be at risk of falling victim to 9Winz Casino's deceptive practices.
Your swift intervention is essential in safeguarding the well-being of your community and upholding the reputation of your platform.
Možete li mi dati izvod iz banke od datuma depozita od 2500 INR do danas? Možete ga poslati na moju e-mail adresu stefan.m@casino.guru . Imajte na umu da može proći do 30 dana da se sredstva vrate na vaš bankovni račun.
Čekaću vaš odgovor.
Hello VAISHAL,
Could you provide me with the bank statement from the date of deposit of 2500 INR till today? You can send it to my email address stefan.m@casino.guru. Please keep in mind that it can take up to 30 days to bounce the funds back to your bank account.
Napominjemo da je i ovaj depozit bio neuspešan na strani banke igrača, nažalost. Još jednom smo proverili i odlučili da nadoknadimo ovaj depozit ručno, tako da je dodat na saldo igrača. Međutim, želeli bismo da zamolimo Vaishala da još jednom kontaktira njihovu banku i pojasni informacije u vezi sa ovim depozitom, oni bi mogli da navedu naš odgovor kao dokaz da je on bio neuspešan na strani banke.
Hvala na razumevanju!
Srdačan pozdrav,
9Vinz
Dear Stefan!
Kindly notice, that this deposit was also unsuccessful on the side of player's bank, unfortunately. We've checked once again and decided to compensate this deposit manually, so it was added to player's balance. However we would like to ask Vaishal to contact their bank once again and clarfiy information regarding this deposit, they could reference our answer as a proof, that it was unsuccessful on the bank's side.
Pišem da pratim plaćanja na čekanju u vezi sa našim nedavnim transakcijama sa 9vinz-om. Kao što je prethodno saopšteno, više puta sam podelio zvanične detalje transakcije sa vašim timom.
Prema našoj evidenciji, 9vinz je kreditirao samo 2500 Rs, ostavljajući dve uplate od po 10 000 Rs i dalje na čekanju.
Pored toga, bio bih zahvalan za ažuriranje statusa preostale dve uplate od po 10000 Rs.
Dear 9winz and Casino guru,
I am writing to follow up on the pending payments related to our recent transactions with 9winz.As previously communicated, I have shared the official transaction details with your team multiple times.
According to our records, 9winz has only credited Rs 2500, leaving two payments of Rs 10000 each still pending.
Additionally, I would appreciate an update on the status of the remaining two payments of Rs 10000 each.
Hvala vam na odgovoru. Imajte na umu da su te transakcije bile neuspešne na strani vaše banke, molimo vas da ih još jednom kontaktirate da razjasnimo ovaj trenutak, a naše odgovore možete koristiti kao referencu da su ta sredstva zaglavljena na njihovoj strani.
Hvala na razumevanju!
Srdačan pozdrav,
9Vinz
Dear Vaishal!
Thank you for your reply. Kindly notice, that those transaction were unsuccessful on the side of your bank, please contact them once again to clarify this moment, and you can use our replies as a reference that those funds were stuck on their side.
Hteo sam da vas obavestim da sam kontaktirao banku u vezi sa transakcijama i oni su potvrdili da je uspešna. Prema njihovoj evidenciji, sredstva su uspešno prebačena na vaš račun.
Da pružim zvaničnu potvrdu, priložio sam e-poštu koju sam primila od banke za vašu referencu. Pregledajte priloženi dokument što je pre moguće.
Prateći našu nedavnu prepisku u vezi sa transakcijom, želeo bih da vas podsetim da dok Rs. 2.500 je uspešno kreditirano, iznos od Rs. 20.000 ostaje neizvršeno.
Dear 9winz casino and Casino guru,
I wanted to inform you that I have contacted the bank regarding the transactions, and they have confirmed that it was successful. According to their records, the funds have been successfully transferred to your account.
To provide official confirmation, I have attached the email received from the bank for your reference. Please review the attached document at your earliest convenience.
Following up on our recent correspondence regarding the transaction, I'd like to kindly remind you that while Rs. 2,500 has been successfully credited, an amount of Rs. 20,000 remains outstanding.
Mogu u potpunosti da razumem vaša osećanja u vezi sa nedostajućim depozitom, ali imajte na umu da smo dobili informaciju od plaćanja pod uslovom da te transakcije nisu primljene na njihovu stranu, provereno je nekoliko puta, a odgovor je i dalje bio isti, nažalost.
Hvala na strpljenju!
Srdačan pozdrav,
9Vinz
Dear Vishal!
Thank you for your reply.
I can totally understand your feelings regarding missing deposit, however please notice, that we've received information from the payment provide that those transactions weren't received on their side, it was checked few times, and answer was still same, unfortunately.
U skladu sa našim prethodnim komunikacijama, već sam dostavio svoj bankovni izvod Casino Guru-u, što jasno odražava uspešne transakcije.
Pored toga, dobio sam zvaničnu potvrdu e-pošte od moje banke u kojoj se navodi da je vaša organizacija uspešno obradila i primila uplate.
Međutim, primetio sam da je, uprkos ponovljenim zahtevima, došlo do kašnjenja ili oklevanja u pružanju dokaza sa vaše strane.
Nedostavljanje traženog bankovnog izvoda može potencijalno izazvati sumnje ili sumnje u pogledu legitimnosti transakcija. Stoga vas pozivam da odmah dostavite bankovni izvod od vašeg dobavljača plaćanja kako biste olakšali proces verifikacije.
Vaš propust da dostavite bankovni izvod dobavljača plaćanja može se protumačiti kao krivica. Molimo da se hitno pozabavite ovim pitanjem.
Dear 9winz and Casino Guru,
As per our previous communications, I have already submitted my bank statement to Casino Guru, which clearly reflects the successful transactions.
Additionally, I have received an official email confirmation from my bank stating that the payments were successfully processed and received by your organization.
However, it has come to my attention that despite repeated requests, there has been a delay or reluctance in providing proofs from your side.
Failure to provide the requested bank statement could potentially raise doubts or suspicions regarding the legitimacy of the transactions. Therefore, I urge you to promptly provide the bank statement from your payment provider to facilitate the verification process.
Your failure to provide payment provider's bank statement may be interpreted as guilt. Please address this matter urgently.
Imajte na umu da taj provajder plaćanja nije banka, stoga, nažalost, nije u mogućnosti da pruži izvod iz banke. Takođe nismo u mogućnosti da damo naše interne informacije, niti interne informacije provajdera plaćanja ovde nažalost, uprkos svoj mojoj želji.
Hvala na razumevanju!
Srdačan pozdrav,
9Vinz
Dear Vaishal!
Thank you for your request.
Kindly notice, that payment provider is not a bank, therefore it's not able to provide a bank statement, unfortunately. Also we are not able to provide our internal information, or internal information of the payment provider here unfortunately, despite all my desire.
Uprkos ponovljenim zahtevima, 9Vinz Casino nije dostavio nikakav dokaz ili dokumentaciju koja bi potkrepila validnost transakcije. Duboko je zabrinjavajuće što uprkos vašim tvrdnjama, nije dat nijedan proverljiv dokaz.
Ovaj nedostatak transparentnosti i odgovornosti samo podstiče sumnje u integritet vaših operacija. S obzirom na nedostatak dokaza i vašu nespremnost da pružite bilo kakav oblik verifikacije, ne preostaje mi ništa drugo nego da zahtevam hitan povratak 20000 Rs u pitanje.
Neispunjavanje ovog zahteva samo će dodatno ojačati percepciju da se 9Vinz Casino bavi nepoštenim ili lažnim postupcima.
Moram da istaknem ozbiljnost situacije. Ako nastavite da me obmanjujete i gubite moje vreme, neće mi preostati ništa drugo nego da preduzmem stroge zakonske mere protiv 9Vinz kazina. Ovo će uključivati podnošenje FIR-a i kontaktiranje odeljenja za sajber kriminal, kao što je savetovala moja banka.
Želim jasno da stavim do znanja da ne izričem besposlene pretnje. Spreman sam da preduzmem sve neophodne korake kako bih osigurao da pravda bude zadovoljena i da budem s pravom nadoknađen za moje gubitke ili štetu nastalu kao rezultat vaših radnji.
Imate poslednju priliku da rešite ovo pitanje prijateljski i na moje zadovoljstvo u naredna dva dana. Ako to ne uradim, neće mi ostati ništa drugo nego da bez daljeg odlaganja nastavim sa pravnim putem.
Verujem da ćete razumeti težinu situacije i postupiti u skladu sa tim. Nestrpljivo očekujem Vaš brz odgovor i rešenje ovog pitanja.
Dear 9winz and Casino Guru,
Despite repeated requests, 9Winz Casino has failed to furnish any evidence or documentation to substantiate the validity of the transaction.It is deeply concerning that despite your claims, no verifiable proof has been provided.
This lack of transparency and accountability only serves to fuel doubts about the integrity of your operations.Given the absence of evidence and your unwillingness to provide any form of verification, I am left with no choice but to demand the immediate return of the 20000 Rs in question.
Failure to comply with this request will only further reinforce the perception that 9Winz Casino is engaging in dishonest or fraudulent practices.
I must emphasize the seriousness of the situation at hand. If you continue to deceive me and waste my time, I will be left with no option but to take strict legal action against 9Winz Casino. This will include filing an FIR and contacting the cybercrime department, as advised by my bank.
I want to make it clear that I am not making idle threats. I am prepared to take all necessary steps to ensure that justice is served and that I am rightfully compensated for my losses or damages incurred as a result of your actions.
You have a final opportunity to resolve this matter amicably and to my satisfaction within the next two days. Failure to do so will leave me with no alternative but to pursue legal avenues without further delay.
I trust that you will understand the gravity of the situation and act accordingly. I eagerly await your prompt response and the resolution of this matter.
Nakon pregleda izvoda iz banke igrača, čini se da su dve uplate od 10 hiljada uspešno obrađene. Pošto je banka izdala izjavu koja to potvrđuje, problem može biti na vašoj strani. Istražite dalje ako se problem nastavi.
Čekaću vaš odgovor.
Dear 9winz Casino,
After examining the player's bank statement, it appears that the two payments of 10k have been successfully processed. Since the bank has issued a statement confirming this, the issue may lie on your end. Please investigate further if the problem continues.
Hvala vam na vašim odgovorima, ti depoziti su nadoknađeni i već su na računu igrača, ali imajte na umu da i oni treba da se vrate na bankovni račun igrača, pošto su bili neuspešni.
Hvala na razumevanju!
Srdačan pozdrav,
9Vinz
Dear Stefan, Vaishal!
Thank you for your replies, those deposits were compensated and already on player's account, however please notice, that they should return to player's bank account too, since they were unsuccesful.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear VAISHAL,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Očekujem vaš brz odgovor i rešenje za ova pitanja. Hvala vam na pažnji i pomoći.
