Hvala ti Betfury što si stvarno odgovorio.
Nažalost, vaš odgovor ni na koji način nije koristan i djelomično neistinit. Tužna stvar u vezi s ovim je što sam Casino Guruu predao obimne dijelove komunikacije između mene i Betfuryja koji ne samo da proturječe vašem govoru već bacaju vrlo depresivno svjetlo na ovu temu. Objasnio sam svoju situaciju, zamolio sam vas za pomoć, a vi ste to odbili. Ne samo da je ovo kršenje licence, već je i nezakonito i neetično. Šokantno je vidjeti da ste spremni postupati s igračima s totalnim nepoštivanjem bilo kakvih pravila poslovnog ponašanja.
Treba imati na umu i drugu stvar. Vaše usluge su jednostavno ilegalne u mojoj zemlji. Nije dozvoljeno kladiti se od igrača u Njemačkoj. Ne vjerujte mi, tražite pravni savjet i provjerite!
Svjestan sam da uzimate igrače čak iz SAD-a ili koristite VPN, također izbjegavate raditi KYC, ali to nije u skladu s propisima. Zašto se u osnovi svi ostali kazina moraju pridržavati KYC-a i propisa o pranju novca i licencama? Jeste li nekako u privilegovanom položaju, a sve ostale kazine glupe slijedeći propise !?
Ali pogledajmo šta ste napisali:
BetFury tim je uložio sve razumne napore kako bi osigurao poštivanje naše odgovorne politike samoizuzimanja kockanja ....
Izvinite ali koje ??? Nemate odgovornu politiku samoizvođenja kockanja, tačka.
U jednom sam slučaju otišao u javni Telegram chat i rekao da sam samoubojstvo zbog Betfuryja, a onda ste zatvorili račun. VIŠE zahtjeva putem Telegrama SU ZABRANJENI. Pružio sam dokaze Casino Guruu.
Naši agenti upozorili su CeeBee da je zbog naših uvjeta prihvatio sljedeće uvjete: nećemo biti odgovorni ili odgovorni ako pokuša otvoriti bilo koji novi račun ili uistinu uspije. Pored toga, ne bismo bili odgovorni ili odgovorni ako bi nastavio polagati i kladiti se koristeći dodatne račune koji prethodno nisu bili otkriveni. Sve buduće opklade, novčani fondovi i prijave u bilo kojim promocijama tokom traženog vremena samoizuzimanja biće izgubljeni, što rezultira povratom uloga ili isplatom dobitaka.
Eklatantna laž. Niko me nije ni na šta upozorio. Obećali su da će pregledati moje račune što nikada nisu učinili ili su me jednostavno verbalno udarali u lice. Što se tiče oduzimanja novca, pokušajte objasniti ove uvjete sudiji. Objasnio sam da imam problem s kontrolom, vi ste to ignorirali i unovčili novac dok god ste mogli. Oh, čak i nakon što ste znali za moju situaciju, uvijek se obrađivalo nekoliko isplate koje sam imao, tako da je ovo što ste ovdje napisali jednostavno neistina. (Ako Casino Guru treba potvrditi moje zahtjeve, javite mi kako bih mogao dostaviti potpunu financijsku povijest kao dokaz)
Na zahtjev za samoisključenjem, BetFury će odmah zatvoriti taj račun i spriječiti igrača da igra na tom računu. Odgovornost igrača je da obavijesti BetFury o bilo kojim drugim računima koje igrač može imati i obećava da neće otvoriti druge račune.
BetFury tim uložio je razumne napore kako bi pokušao spriječiti otvaranje novih računa, ali isključiva odgovornost igrača je osigurati da ne budu stvoreni drugi računi. BetFury ne može biti odgovoran za potencijalne gubitke na drugim računima.
Opet nije istina. Tek nakon vršenja znatnog pritiska zaključili ste račune. Obećali ste mi zabranu IP-a, koja ni danas nije u stanju. U potpunosti ste odgovorni za sve što se dogodilo nakon što sam vas obavijestio o situaciji.
Nažalost, ne možemo pružiti CeeBeeu kompletnu historiju igara za tri računa, jer se sva historija igara briše jednom u 30 dana. Kako imamo puno igrača iz ogromne količine zemalja, moramo redovno brisati podatke.
Srećom sačuvao sam svu istoriju računa kao dokaz. Ovdje otvarate Pandorinu kutiju. Kao licencirani kasino, morate čuvati sve zapise o igrama i finansije u zakonski predviđenom vremenskom okviru zbog svjetskih AML propisa. Napišete da imate puno igrača iz ogromne količine zemalja i time redovno brišete podatke. Pa, na svijetu postoji 195 zemalja. Pretpostavimo da ste imali 10 miliona računa igrača (a prilično sam siguran da je i manje) i da je svaki račun imao 1 MB prostora za pohranu podataka što bi bilo potrebno 10 TB prostora za skladištenje, tako da je prosječni eksterni HD ... .
Umjesto da pokušate pronaći konkretno rješenje, u osnovi podrazumijevate da Casino Guru, zajednica igrača i ja svi nemamo pojma i pravila se ne odnose na vašu kompaniju. Jeste li svjesni da mnogi ljudi čitaju ovu temu i ocjenjuju vas po tome? Skeptičan sam da li vaše postavljanje BFG tokena može biti uspješno ako je vaš pravni i finansijski pristup toliko šarenilo kako ste to sami istakli. U ovom trenutku kada izgledate kao da se želite isključiti iz posla pokazujući svijetu da se ne pridržavate bilo kakvih pravila, ne poštujete zakon i pitanja s igračima vas uopće ne zanimaju. Ohrabrujem vas u svakom interesu da preispitate ovaj stav.
Thank you Betfury for actually responding.
Unfortunately your answer is in no way helpful and partially untrue. The sad thing about this is that I have submitted ample excerpts of communication between me and Betfury to Casino Guru which not only contradict what you say but shed a very depressing light on the matter. I explained my situation, I asked you for help and you denied it. Not only is this a license breach, it is also illegal and unethical. It is shocking to see that you are willing to handle players with such total disrespect for any rules of business conduct.
One has to also keep another thing in mind . Your services are simply illegal in my country. You are not allowed to take bets from players in Germany. Don´t believe me, seek legal advice and verify!
I am aware that you take players even from the US or using VPN, you also avoid doing KYC, but this is not in line with the regulations. Why do basically all other casinos have to comply with KYC and money laundering and license regulation? Are you somehow in a priviledged position and all other casinos stupid by following the regulations!?
But let us look what you wrote:
The BetFury team has used all reasonable efforts to ensure compliance with our responsible gambling self-exclusion policy....
Sorry but which ones??? You have no responsible gambling self exclusion policy, period.
In one case I went in public Telegram chat and said I was suicidal because of Betfury and then you closed the account. Multiple requests via Telegram were IGNORED. I have provided evidence to Casino Guru.
Our agents have warned CeeBee that due to our terms he has accepted the following conditions: we would not be held responsible or liable if he attempts to open any new account or indeed succeeds. In addition, we would not be held liable or accountable if he continued to deposit and wager using additional accounts which had previously not been disclosed. Any future wagers, Reward funds and entries in any promotions during a requested self-exclusion time will be forfeited, resulting in no return of stakes or payment of winnings.
A blatant lie. Nobody warned me of anything. They promised to review my accounts which they never did or simply gave me verbal kicks in the face. Regarding forfeiting of money, please try explaining these terms to a judge. I explained I had a control problem, you ignored this and cashed money as long as you could. Oh, even after you knew about my situation the few cashouts I had were always processed, so what you wrote here is simply untrue. (If Casino Guru needs to verify my claims, please let me know so I can submit full financial history as proof)
Upon requesting a self-exclusion, BetFury will immediately close that account and prevent the player to play on that particular account. It's the player's responsibility to notify BetFury of any other accounts the player might have and promise not to open any other accounts.
The BetFury team made reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. BetFury cannot be held accountable for potential losses on other accounts.
Again not true. Only after exercising considerable pressure did you close the accounts. You promised me an IP ban, which is not in state even today. You are responsible in full for everything that occured after I informed you of the situation.
Unfortunately, we cannot provide CeeBee with the complete game history for three accounts, due to the fact, that all the game history is cleared once per 30 days. As we have a lot of players from a huge amount of countries we need to clear the data regularly.
Luckily I have preserved all account history as evidence. Here you are opening Pandora´´ s Box. As a licensed casino you are required to store all gameplay and financial logs for a legally mandated timeframe due to worldwide AML regulations. You write you have a lot of players from a huge amount of countries and thus you clear the data regularly. Well, there are 195 countries in the world. Lets say you had 10 million player accounts (and I am fairly certain it is less) and each account had 1 MB of data storage that would be 10 TB in storage required, so an average external HD...Please, this is absurd reasoning.
Instead of trying to find a concrete solution you basically imply that Casino Guru, the player community and me all have no idea and rules dont apply to your company. Are you aware that many people are reading this thread and judging you on this? I am sceptical if your placement of the BFG token can be successful if your legal and financial approach is so sketchy as you have outlined it in your own words. At the moment you seem to want to put yourself out of business by showing the world that you dont abide to any rules, you disrespect the law and player issues are of no interest whatsoever to you. I encourage you in everybodys interest to rethink this attitude.
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