Pridružio sam se Bitstarzu pre nekoliko nedelja. Deponovao sam 10 Litecoin-a i nisam koristio dostupne bonus ponude za registraciju, jer sam želeo da mogu lako da povučem ako bih pobedio.
Na kraju sam osvojio marginalni iznos u poređenju sa mojim depozitom i zatražio povlačenje od 1500 dolara.
Zahtevi su počeli mali. Tražili su moju vozačku dozvolu, prednju i pozadinu i račun za komunalije. Oni su ih primili. Tada su mi rekli da moram negde da izađem i nađem novine, da potpišem i stavim datum na novine, a onda i to uključim u selfi sa ličnom kartom. To su primili. Onda su mi rekli da moram da izađem negde lokalno i pošaljem svoju sliku pored prepoznate geografske lokacije. To su primili.
Takođe sam otišao sve dalje i poslao im snimak sebe sa ličnom kartom u ruci kako bismo mogli da rešimo sve zabune. Sledeći odgovor koji sam dobio je da mi je rečeno da su moji dokumenti očigledno uređeni i da je zbog toga konfiskovan celokupno stanje na mom računu.
Bio sam apsolutno siguran da je došlo do neke greške ili tako nešto. Koliko sam dokumenata podneo, kako bi ovo mogao biti odgovor. Svaki naredni pokušaj da kontaktiram bitstarz rezultirao je time da mi je član osoblja rekao da je prethodna odluka konačna.
Tražio sam konkretne informacije o tome šta oni veruju da će biti uređeno. Odbili su da ponude detalje. A pošto nisu uređeni, neće imati odgovor na to pitanje.
Ako kazino može proizvoljno da odluči da konfiskuje stanje na računu, a ne ponudi nikakvo objašnjenje ili dokaze u vezi sa tim, postoji veliki problem. Nisam zloupotrebio njihove bonuse. Ovo su svi dobici ostvareni od legitimnih depozita.
Uključiću iste dokumente koje su primili, i nadam se da će moje povlačenje biti obrađeno ili da mogu da vrate sredstva koja sam položio.
I joined Bitstarz several weeks ago. I deposited 10 Litecoin, and did not use the sign up bonus offers that were available, as I wanted to be able to easily withdrawal if I were to win.
I ended up winning a marginal amount compared to my deposit, and requested a withdrawal of $1500.
The requests started small. They wanted my drivers license, front and back and utility bill. They received those. They then told me that I needed to go out somewhere and find a newspaper, and sign and date the newspaper, and then also include that in the selfie with my ID. They received that. Then they told me that I needed to go out somewhere local, and send a picture of myself next to a recognized geographic location. They received that.
I also went above and beyond and sent them a video of myself with my ID in hand so that we could resolve whatever confusion there was. The next response I received was telling me that my documents were obviously edited, and therefore, the entirety of my account balance was being confiscated.
I was absolutely sure there was some mistake or something. The number of documents I had submitted, how could this be the response. Every subsequent attempt to contact bitstarz has resulted in a staff member telling me that the previous decision is final.
I have asked for specific information on what they believe to be edited. They have refused to offer specifics. And since they arent edited, they wont have a response to the matter.
If a casino can arbitrarily decide to confiscate account balances, and offer no explanation or evidence into the matter, there is a major problem. I did not abuse their bonuses. This was all winnings done off of legitimate deposits.
I am going to include the same documents they received, and Im hoping that either my withdrawal can be processed, or they can return the funds that I deposited.
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