Igrao sam njihovu Deluke 777 igru i pogodio sam okretanje od 5 dolara da igra nije registrovana kao pobeda. Imam vremenske oznake na snimcima ekrana i sve to. Dakle, prestajem da igram i kontaktiram korisničku podršku. Prvi momak je fin, ali više puta kaže da ne može da pronađe igru. Dakle, izvukao sam transakcije, istakao to i vreme i poslao. Zatvorio je ćaskanje. Posle 45 minuta razgovora. 2. je pokušao da mi kaže da to nije pobeda jer morate da "pratite isplatnu liniju do kraja." To znači da morate imati 5 vrsta na isplatnoj liniji da biste osvojili bilo šta. Argumentirao sam pravila i čak, opet, istakao snimke ekrana njihovih pravila koji ne mogu biti jasniji. Konačno, nakon otprilike sat vremena, pristala je da to eskalira menadžeru. U ovom trenutku sam imao 5 snimaka ekrana ili otprilike tako označenih u kojima sam precizirao svoj slučaj, tako da nisam morao ništa da objašnjavam, samo sam poslao snimke ekrana. Luis se zvao "menadžer" i zatvorili su razgovor.
Sledeći momak je odbio da eskalira nakon što se sa njim svađao 45 minuta. Dakle, zatvorio sam ćaskanje i pokušao ponovo nekoliko sati kasnije, i konačno sam dobio nekoga ko nije bio totalni POS. Pogledali su ono što sam predstavio. Rekao je da da, u pravu si, dozvoli mi da formalizujem eskalaciju i da je pošaljem uz stepenice.
Čekao sam 48 sati, rekli su da ću morati i konačno dobio odgovor.
Dobio sam rolat sa lubenicama. Čak imam i snimke ekrana iste igre u istoj formaciji, ali sa različitim simbolima, na kojima je u igrici pisalo da sam pobedio.
Ovaj kazino me je prevario, pa čak i kada sam se suočio sa neospornim dokazima, njihov viši menadžment se udvostručio.
Nisam siguran koliko je rolna vredela verovatno oko 100-120, ali znam da moj razum i vreme vrede nešto. Komunikirao bih bilo koga prema kome se moji zaposleni ponašaju ovako.
Imao sam previše snimaka ekrana da bih dodao za sistem za deljenje datoteka, tako da ako su vam potrebni originalni snimci ekrana mogu da vam dam.
I was playing their Deluxe 777 game and hit a roll on 5-dollar spins that the game didn't register as a win. I have screen shots time stamps and all that. So, I stop playing and contact customer service. First guy is nice but repeatedly says he can't find the game. So, I pulled up transactions highlighted it and the time and sent. He closed chat. After 45minutes of talking. 2nd tried to tell me it wasn't a win because you have to " follow the pay line all the way through." Meaning you have to have 5 of a kind on a payline to win anything. I argued the rules and even, again, highlighted screen shots of their rules that could not be any clearer. Finally, after about an hour she agreed to escalate it to a manager. At this point I had 5 screen shots or so marked up spelling out my case so I didn't have to explain anything i just sent the screen shots. Luis was the name of the "manager" and they closed the chat.
Next guy refused to escalate after arguing with him for 45 minutes. So, i closed chat and tried again a few hours later, and I finally got someone that wasn't a total POS. They looked at what I presented. Said yep you have a point let me formalize the escalation and get it sent up stairs.
Waited over the 48 hour period they said I would have to and finally received response.
I won the roll with the water melons. I even have screen shots of the same game in the same formation, but with different symbols, that the game said I won on.
This casino cheated me and even when confronted with undeniable evidence their higher up management doubled down.
I'm unsure how much the roll was worth probably around 100-120 but I know my sanity and time are worth something. I would have comp'd anybody treated like this by any of my employees.
I had too many screen shots to add for the file sharing system so if you need original screen shots I can provide.
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