Zdravo,
Mislio sam da je ovo ono što vam treba, jer sam pomenuo zavisnost od kockanja. Voleo bih da pročitam da ste stali na moju stranu u vezi sa ovim rekavši da kazino nije trebalo ponovo da otvori moj nalog nakon ovog datuma pošto sam pomenuo zavisnost od kockanja. Jasno si to pročitao u mojoj pošti. Hoćete li reći da to još uvek nije dovoljno? Trajno samoisključenje nema vremenski okvir, ne treba ga zaboraviti zato što je to bilo prošle godine. Nisam ja kriv što kazino nije želeo da zatvori moj nalog sve ovo vreme nakon koliko sam zahteva poslao.
Poštom od 25. novembra, samo sam tražio trajno zatvaranje, a oni su mi odgovorili da čekaju 48 sati da budu zatvoreni, ali ništa nije urađeno. Zato sam ovde otvorio žalbu jer su odbili da zatvore i ignorisali moj zahtev. Poslaću vam ovu e-poštu.
Da zaključim, ne možete da odbijete moju žalbu pošto sam vam poslao dokaz o zatvaranju zbog zavisnosti od kockanja, bez obzira na datum, kazino ni po koju cenu nije trebalo da ponovo otvori moj nalog. Koja je poenta pisati mejlove, pominjati zavisnost od kockanja i kazino će sve uraditi a ti ćeš i dalje stati na stranu kazina, to mi se stvarno ne sviđa.
U početku sam otvorio ovu žalbu ne zbog povraćaja novca, jer kao što sam rekao nisam izgubio mnogo novca u ovom kazinu, već zato što sam želeo da ga zatvorim i želim da ova žalba bude dokaz da kazino ne bi trebalo ponovo da otvori moj račun u Budućnost. I pošto je ova pritužba vidljiva, ne možete još jednom stati na stranu kazina kada je dokaz očigledan.
Ovu žalbu možete zatvoriti kao rešenu pošto su mi konačno zatvorili nalog kao što sam pomenuo, to je bila prva svrha žalbe. Pored toga, prijavio sam ih švajcarskoj komisiji za kockanje koja mi je odgovorila da će oba kazina biti dodata na crnu listu i da će uskoro biti blokirani od strane naše vlade tako da niko neće moći da se poveže na njihova kazina. Bar mi više neće krasti ljude.
Hvala na vremenu.
Srdačan pozdrav,
mrmileena
Hello,
I thought this was the one you needed since it is the one where I mentioned gambling addiction. I would have loved to read that you take my side on this saying the casino should have not reopened my account after this date since I mentioned gambling addiction. You clearly read it in my mail. Are you going to say that it is still not enough? A permanent self exclusion don't have a time frame, it is not because it was last year that it should be forgotten. It is not my fault the casino didn't want to close my account all this time after how many requests I sent.
On the mail of 25th November, I only asked permanent closure and they replied to wait 48 hours to be closed but nothing was done. This is why I opened complaint here because they refused to close and were ignoring my demand. I will send you this email.
To conclude, you cannot reject my complaint since I sent you a proof of asking closure because of gambling addiction, whatever the date is, the casino should not have reopened my account at any costs. What is the point of writing emails, mentioning gambling addiction and the casino will do anything and you will still take casino's side, I really don't like that.
Initially, I opened this complaint not because of refund, because like I said I didn't lose much money on this casino but because I wanted to close it and I want this complaint to be a proof that the casino should not reopen my account in the future. And with this complaint being visible, you cannot take casino side one more time when the proof is evident.
You can close this complaint as resolved since they finally closed my account like I mentioned, it was the first purpose of the complaint. Next to that, I have denounced them to the Swiss gambling commission which replied to me that both casinos will be added on the blacklist and soon they will be blocked by our government so nobody will be able to connect on their casinos. At least they won't steal my people anymore.
Thank you for your time.
Best regards,
mrmileena
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