Poštovani jtvmT745,
Nakon što smo pregledali sve dostupne informacije, odlučili smo da ponovo razmotrimo vaš slučaj u svetlu novih dokaza iz drugih žalbi koje smo nedavno primili. Ovi slučajevi su pružili dodatni kontekst i bacili više svetla na širu situaciju, što nas je navelo da ponovo detaljno razmotrimo vašu žalbu.
Naši nalazi pokazuju da je kazino delovao u skladu sa svojim uslovima i odredbama, na koje ste pristali prilikom registracije. Dok novi dokazi naglašavaju potencijalne probleme u sličnim slučajevima, oni takođe snažno sugerišu da je sistem kazina možda namerno iskorišćen. Uzimajući ovo u obzir, zatvaramo vašu žalbu kao neopravdanu .
Imajte na umu da nastojimo da procenimo slučajeve što je pravednije moguće. Ako se slični problemi pojave u budućnosti, mi ćemo uzeti u obzir sve raspoložive dokaze, uključujući nalaze iz prošlih slučajeva, kako bismo osigurali da naše odluke odražavaju puni obim situacije.
Cenimo vaše razumevanje i saradnju. Ako imate dodatne dokaze ili naiđete na probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, ne oklevajte da nas kontaktirate. Naš tim je tu da vam pomogne i radi na stvaranju fer i bezbednog okruženja za kockanje.
Ako ostanete nezadovoljni našom odlukom, preporučujemo da se obratite nadležnom organu za kockanje koji reguliše kazino za dalju pomoć.
Hvala vam što ste nam poverili svoje brige.
Srdačan pozdrav,
Michal
Casino.Guru
Centar za rešavanje žalbi
Dear jtwmT745,
After reviewing all available information, we decided to revisit your case in light of new evidence from other complaints we have received recently. These cases have provided additional context and shed more light on the broader situation, prompting us to re-examine your complaint thoroughly.
Our findings indicate that the casino acted in accordance with its terms and conditions, which you agreed to upon registration. While the new evidence highlights potential issues in similar cases, it also strongly suggests that the casino’s system may have been intentionally exploited. Taking this into account, we are closing your complaint as unjustified.
Please know that we strive to evaluate cases as fairly as possible. If similar issues arise in the future, we will take into consideration all available evidence, including findings from past cases, to ensure our decisions reflect the full scope of the situation.
We appreciate your understanding and cooperation. If you have additional evidence or encounter issues with this or any other casino in the future, do not hesitate to contact us. Our team is here to assist you and work toward creating a fair and secure gambling environment.
If you remain dissatisfied with our decision, we recommend reaching out to the gambling authority regulating the casino for further assistance.
Thank you for trusting us with your concerns.
Best regards,
Michal
Casino.Guru
Complaint Resolution Center
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