Što se tiče Benthebakera, već smo ga kontaktirali putem pošte i on je svestan da je nalog pod istragom zbog sumnjivih opklada.
Ni u jednom trenutku tokom ovog lanca e-pošte niste naveli da je moj nalog pod istragom zbog sportskog klađenja. Tek nakon što sam vas pozvao na ovaj forum, poslali ste e-poštu u kojoj ste to naveli.
Poslali smo vam e-poštu u kojoj se navodi da je nalog pod istragom, pošto ste imali problema sa dobijanjem poruke, ponovo smo poslali poštu da razjasnimo vašu zabrinutost.
Opet, nisi precizirao zbog čega sam pod istragom dok nisam to prozvao na forumu...
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Nema 2000 koji se duguju, imate pristup računu i možete uneti i jasno videti da imate 934 funte. Nema drugih sajtova, Donbet je nezavisni brend. Ako istraga ne pronađe jasne dokaze, moći ćete da povučete svoje 934 funte.
Da, imam £934 na mom Donbet računu. Međutim, moj MiStake nalog ima £1026 koji je takođe blokiran od povlačenja. Uzimajući u obzir da oba kazina navode da su „u vlasništvu i pod upravom Santeda International BV", smatram da je malo verovatno da su oba moja bilansa ograničena u isto vreme nije povezana.
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Imate pristup nalogu
Verujem da je ovde došlo do velike pogrešne komunikacije jer od danas više nemam pristup svom nalogu…
Niste položili nijednu opkladu osim onih u sportskom klađenju. Imamo izveštaje i već smo ih poslali Kubou, agentu koji vodi računa o ovoj stvari.
Još jednom, želeo bih da ponovim da sam koristio sve funkcije dostupne na vašoj veb lokaciji. Ovo uključuje slotove, sportsko klađenje i mini igre. Smatram da je veoma sumnjivo da kada me Kubo pita za moju istoriju igara, odjednom moj nalog bude blokiran tako da ne mogu da udovoljim njegovom zahtevu i samo vi imate mogućnost da podelite detalje mog naloga. Iskreno se nadam da je sve ovo pogrešna komunikacija i da nije bilo zle namere.
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Za sve koji čitaju ovu temu, samo znajte da 934 funte ne vredi ni za jedan brend da izazove svu ovu gnjavažu.
U normalnim okolnostima bih se u potpunosti složio sa vama. Međutim, na osnovu svih dokaza koje sam pokazao, i na osnovu ponovljenih pokušaja da se istraga ometa nedoslednim činjenicama i tvrdnjama na vašim sajtovima, mogu samo da tvrdim drugačije.
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Nadam se da svi koji čitaju ovu temu mogu da se slažu da je kazino u najmanju ruku loše postupao sa ovom situacijom. Iskreno se nadam da je to zbog iskrene pogrešne komunikacije između internih timova kazina, a ne namernog pokušaja da se pogrešno ukradu sredstva korisnika.
Jednostavna odluka da povratim svoje poverenje u kazino i odbacim svaku ideju o zlonamernim namerama bila bi da im vratim svojih 934 funti „nije vredno muke".
As for Benthebaker, we have already contacted him via mail, and he is aware that the account is under investigation for suspicious bets.
At no point during this email chain did you specify my account was under investigation for sports betting. It was only after I called you out on this forum did you send the email stating that.
We have sent you a mail stating that the account was under investigation, since you had trouble getting the message, we sent the mail again to clarify your concerns.
Again, you never specified what I was under investigation for till I called it out on the forum…
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There is no 2000 that is owed, you have access to the account and can enter and clearly see that you have 934 pounds. There are no other sites, Donbet is an independent brand. If the investigation finds no clear evidence, you will be able to withdraw your 934 pounds.
Yes, I have £934 on my Donbet account. However, my MyStake account has £1026 which is also blocked from being withdrawn. Considering both casinos state they are "owned and operated by Santeda International B.V" I find it highly unlikely that both of my balances being restricted at the same time is unrelated.
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You have access to the account
I believe there has been a major miscommunication here as I no longer have access to my account as of today…
You have not placed a single bet other than those in sports betting. We have reports and have already sent them to Kubo, the agent who is taking care of this matter.
Again, I would like to reiterate I used all the features available on your website. This included slots, sports betting and mini games. I find it highly suspicious that once Kubo asks me for my gaming history, suddenly my account gets blocked so I can’t comply with his request and only you have the ability to share my account details. I sincerely hope this is all a miscommunication and did not have any malicious intent.
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For everyone reading this thread, just know that 934 pounds is not worth for any brand to cause all this hassle.
Under normal circumstances I would completely agree with you. However, based on all the evidence I have shown, and your sites repeated attempts to hamper the investigation with inconsistent facts and claims, I can only argue otherwise.
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I hope that everyone reading this thread, they can agree that the casino’s handling of this situation has been poor, to say the least. I sincerely hope this is due to honest miscommunication between the casino’s internal teams and not a deliberate attempt to wrongfully steal a user’s funds.
A simple resolution to this to restore my confidence in the casino and dispel any idea of malicious intent would be to return my £934 "its not worth the hassle" to them.
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