Dana 29.05.2023., napisao sam e-poruku kazinu DuckDice u kojoj sam ih obavestio da sam zavisnik od kockanja i da sam izgubio 2094$ koji je došao od kredita koje nisam mogao da priuštim da izgubim. Zatražio sam povraćaj novca jer nisam mogao da priuštim da izgubim ta sredstva, ali kazino je odgovorio da je kredit od 40 USDT bonusa. Nisu reagovali na činjenicu da sam oboje obavestio da sam zavisnik od kockanja i da sam izgubio više nego što sam mogao da priuštim.
Stoga tražim nadoknadu sredstava koja mi je kazino dozvolio da položim i izgubljen nakon što sam prepoznao da imam problem sa kockanjem i obavestio kazino o svojim problemima zavisnosti od kockanja nakon 29.05.2023.
Dana 8. juna napisao sam ovu žalbu kazinu i konačno su me isključili, tako da se moja žalba odnosi na depozite uplaćene nakon 29.05.2023. gde sam obavestio kazino o svojoj zavisnosti od kockanja.
Štaviše, želeo bih da kažem da mi kazino stalno šalje mnogo mejlova u kojima me ohrabruje da nastavim sa kockanjem i nudim više nagrada, što mislim da je neprihvatljivo kada sam i samoisključen i obavešten o svojoj zavisnosti od kockanja.
On 29-05-2023, i wrote an email to the DuckDice casino informing them that i was a gambling addict, and i had lost 2094$ which came from loans i could not afford to lose. I did ask for a refund due to i could not afford to lose those funds, but the casino replied that an 40 USDT bonus has been credited. They did not act on the fact that i informed both that i was a gambling addict and that i had lost more than i could afford.
I therefore ask for an reimburshment of the funds the casino allowed me to deposit and lost after i recognized i had a gambling problem and i informed the casino about my gambling addiction problems from after 29-05-2023.
On 8. June i wrote this complaint to the casino and finally here they got me self-excluded, so my complaint is for the deposits made after 29-05-2023 where i did inform the casino of my gambling addiction.
Furthermore i would like to tell that the casino has kept sending me many emails encouraging me to keep gambling and offer more rewards, which i think is unacceptable when i am both self-excluded and informed of my gambling addiction.
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