NaslovnaPritužbeFairspin Casino - Nalog igrača je zatvoren, povlačenje je otkazano.
Fairspin Casino - Nalog igrača je zatvoren, povlačenje je otkazano.
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Fairspin Casino
Index sigurnosti:Veoma visok
Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
Poslato:
23/11/2023
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Slučaj je zatvoren : 04/01/2024
Slučaj je zatvoren
Naša presuda
Neopravdana žalba
ODBIJENO
Rezime slučaja
pre 11 meseci
Prevod
The player from Argentina had experienced account closure and denial of withdrawal. The casino had claimed a violation of terms and conditions. The player, who primarily played slot machines, insisted on his innocence and demanded his withdrawal. However, after a thorough investigation and communication with the casino, it was found that the player had exploited the currency exchange rate system for an unfair advantage. This violation of the casino's terms and conditions led to the account closure and denial of withdrawal. As a result, the complaint was deemed unjustified, and the casino's actions were found to be within its terms and conditions.
Igrač iz Argentine je doživeo zatvaranje naloga i odbijanje povlačenja. Kazino je tvrdio da je prekršio odredbe i uslove. Igrač, koji je prvenstveno igrao slot mašine, insistirao je na svojoj nevinosti i zahtevao njegovo povlačenje. Međutim, nakon detaljne istrage i komunikacije sa kazinom, ustanovljeno je da je igrač iskoristio sistem deviznog kursa za nepravednu prednost. Ovo kršenje odredbi i uslova kazina dovelo je do zatvaranja računa i odbijanja povlačenja. Kao rezultat toga, žalba je ocenjena kao neopravdana, a radnje kazina su u skladu sa njegovim uslovima.
Danas, 23. novembra 2023., nakon što sam pokrenuo proces povlačenja 16. novembra 2023., primio sam e-poštu u kojoj se navodi da sam prekršio njihove uslove i odredbe. Moram da pojasnim da sam izvršio i druga povlačenja bez ikakvih problema. Međutim, rekli su mi da je moj račun zatvoren zbog tehničkih problema i da je moje povlačenje odbijeno i odbačeno. Kada sam zatražio priliku da odgovorim, uskratili su mi priliku. Tvrdio sam se: „S obzirom na to da mogu da dodam kredit putem bankovnog transfera, pobedim, izgubim, podignem i dodam još kredita, kako sada mogu da prekršim vaše uslove i odredbe nakon što sam više puta tražio da se pozabave sporim proces plaćanja?" Savetovali su me da sačekam 10 radnih dana, i to sam uradio, samo da bih saznao da je moj račun zatvoren i da je moj saldo od 70,19 USDT odbačen. Ko može da objasni u ovom trenutku da li su imali tehničku grešku, a ipak me okrivljuju zbog nemara osoblja platforme?
Today, the 23rd of November 2023, after initiating my withdrawal process on the 16th of November 2023, I received an email stating that I had violated their terms and conditions. I must clarify that I've made other withdrawals without any issue. However, they told me that my account had been closed due to technical problems and that my withdrawal was denied and discarded. When I requested a chance to respond, they denied me the opportunity. I argued, "Given that I'm able to add credit via a bank transfer, win, lose, make withdrawals, and add more credit, how can I now be in breach of your terms and conditions after repeatedly requesting that they address the slow payment process?" They advised me to wait 10 business days, and I did, only to find out that my account had been closed and my balance of 70.19 USDT had been discarded. Who can explain at this point if they had a technical error and yet are blaming me due to negligence from the platform's staff?
Hoy 23/11/23 después de realizar mi proceso de retiro con fecha 16/11/23, me llaga un mail con que yo en infringido sus términos y condiciones. Explico que tengo otros retiros realizados sin inconvenientes y me dicen que cerraron mi cuenta por problemas técnicos y que mi retiro fue rechazado y a descarte, pido derecho a réplica y me lo niegan digo: dado que la momento de carga de crédito por transferencia bancaria jugar ganar y perder, realizar retiros y más carga de crédito como puede ser que ahora estoy en falta con sus términos y condiciones después de reiterados pedidos de reclamo por la lentitud del pago. Me dijeron que aguarde los 10 días laborales, espere y me encuentro con la cuenta cerrada y ue descartaron mi saldo de 70.19 usdt. Quien me explica a este punto que ellos no tengan un error técnico y me responsabilicen a mi con negligencias por parte del personal de la plataforma.
Zdravo Tomas, ako sam u novembru nov, stigao sam po preporuci.
Ako je potvrđeno, primio sam dve prethodne uplate,
Čini se da je ovo razlog. Jedina stvar koju igram su slot mašine.
Uvek otkazujem bonuse jer u suprotnom ne smete da se povučete.
Juče sam ponovo govorio i oni insistiraju da nisu jasni.
. Rendi je taj koji nam je rekao za Fairspin, kada je pomenuto da u prva dva povlačenja nisu hteli da plate ili su odbili povlačenje, rekao mi je da se povežem sa podrškom.
Uradio sam to i u početku sam se osećao kao da sam ja kriv što nisam znao. Kasnije sam shvatio da je zapravo kraj to što ih košta da plate.
Iskreno, taj novac je da sebi kupim cipele, pa imam para, nije mnogo, ali poštovao sam pravila, uplaćujem transferom, igrao sam, pobedio sam i izgubio i hteo sam da se povučem da znam kako da imam ograničenje i ne trošite sve, znate da igra mora imati ličnu kontrolu inače postaje komplikovana. Uvek volim da stavim neki iznos, ako vidim da sam dobio povlačenje i ako gubim povlačenje da ne bih potrošio ceo saldo.
Hvala vam.
Hello Tomas, if in November I am new, I arrived by recommendation.
If it is verified, I have received two previous payments,
This seems to be the reason. The only thing I play is slot machines.
I always cancel the bonuses because otherwise you are not allowed to withdraw.
Yesterday I spoke again and they insist on not being clear.
. Randy is the one who told us about Fairspin, when it was mentioned that in the first two withdrawals, they did not want to pay or they rejected the withdrawal, he told me to connect with support.
I did it and at first I felt like it was my fault for not knowing. Later, I realized that actually the end is that it costs them to pay.
Honestly, that money is to buy myself some shoes, so I have the money, it's not much, but I respected the rules, I deposit by transfer, I played, I won and I lost and I wanted to withdraw to know how to have a limit and not spend everything, you know that the The game must have personal control otherwise it becomes complicated. I always like to put a sum, if I see that I won withdrawal and if I am losing withdrawal so as not to spend the entire balance.
Thank you.
Hola Tomas, si noviembre soy nuevo llegue por recomendación.
Si está verificada he recibido dos pagos anteriores,
este aparenta ser el motivo. Lo único que juego es tragamonedas.
Los bonos los cancele siempre porque sino, no te permite retiro.
Ayer hablé nuevamente y se cierran en no ser claros.
. Randy es quien nos dijo de Fairspin, cuando se comento que en los dos primeros retiros, no querían pagar o rechazan el retiro, me dijo conectate con soporte.
Lo hice y al principio sentí que era mi culpa por no saber después, me di cuenta que en realidad el fin es que cuesta que paguen.
Sinceramente esa dinero es para comprarme, unas zapatillas por esto que cuento con el dinero no es mucho, pero respete las reglas, deposito por transferencia, jugué, gane y perdí y quise retirar para saber tener un límite y no gastar todo, sabes que el juego debe tener un control personal sino se complica uno. Siempre me gusta poner una suma, si veo que ganó retiro y si estoy perdiendo retiro para no gastar todo el saldo.
Molimo vas da objasnite detaljnije koliko ste deponovali, koji bonus je dodeljen vašem nalogu (link ili snimak ekrana promocije), i u kom trenutku ste ga otkazali.
Čekaću vaš odgovor.
Thanks for the explanation.
Please explain in more detail how much you deposited, which bonus was credited to your account (link or a screenshot of the promotion), and at which point you canceled it.
Istina je, CEG akademija, ja sam ovo otkrio svojim sredstvima, čini mi se da me operater nije obavestio o ovom alatu, kao krajnjem korisniku, ali hej, poštovaćemo već ustaljene forme i šta god da je potreban vam je na raspolaganju.
Znate šta mi je zasmetalo što sam ja radna osoba i optužen sam za nešto bez odbrane, jedino što tražim je moje povlačenje i ništa više od toga da ne nameravam da nastavim niti preporučujem fairspin.
Osećao sam se veoma loše zbog neempatičnog tretmana nakon što sam objasnio svoju odbranu, nije ga bilo briga.
It is true, the CEG academy, I discovered this by my own means, it strikes me that the operator has not informed me of this tool, as an end user, but hey, we are going to respect the already established forms and whatever is needed at your disposal .
You know what bothered me is that I am a working person and I was accused of something without defense, the only thing I ask for is my withdrawal and nothing more than that I do not intend to continue or recommend fairspin.
I felt very bad for the unempathetic treatment after explaining my defense, he didn't care.
Es cierto la academia CEG, esto lo descubrí por mis propios medios, me llama la atención que el operador no me haya informado de esta herramienta, cómo usuario final, pero bueno vamos a respetar las formas ya establecidas y en lo que necesite a tu disposición.
Sabes que me molestó que soy una persona de trabajo y se me acuso de algo sin defensa, lo único que pido es mi retiro y nada más no pienso seguir ni recomendar fairspin.
Me senti muy mal por el trato poco empático después de explicar mi defensa no le importo.
Hvala vam puno, cfmisiones, što ste dali potrebne informacije. Vašu žalbu ću sada preneti kolegi Tomašu ( tomas.k@casino.guru ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, cfmisiones, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Biće nam drago da učestvujemo u ovoj žalbi kako bismo pružili jasan pregled situacije koja se dogodila.
Kao prvo, treba napomenuti da je klijent dobio sve relevantne informacije o ovom pitanju putem e-pošte.
Tokom naše detaljne istrage naloga bivšeg korisnika platforme za igre, potvrđeno je da su oni bili uključeni u aktivnost kojom su očigledno prekršili Uslove i odredbe kako bi stekli nepravednu prednost naše platforme za igre.
Kao rezultat toga, preduzete su odgovarajuće mere navedene u pravilima naše platforme prema nalogu korisnika, uz objašnjenje koje im je dato putem e-pošte.
Platforma za igre „Fairspin" uvek prati Uslove i odredbe i nijedna radnja se ne može desiti ako je van okvira.
Nadamo se da bismo mogli da pružimo sažeto objašnjenje koje bi pomoglo CasinoGuru-u u razmatranju ovog slučaja.
U slučaju bilo kakvih dodatnih pojašnjenja ili pitanja - uvek smo spremni za saradnju!
S poštovanjem,
Fairspin.
Hello!
We would be glad to take part in this complaint in order to provide a clear overview of the situation that took place.
Firstly, it is to be mentioned that the client did receive all the relevant information on the matter via email.
During our thorough investigation of the account of the former user of the gaming platform, it had been confirmed that they were involved in an activity that blatantly violated the Terms & Conditions in order to gain an unfair advantage of our gaming platform.
As a result, the appropriate measures stated in the rules of our platform were taken towards the customer's account, with the explanation being provided to them via email.
The Gaming Platform "Fairspin" always follow Terms & Conditions and no action can take place if it's out of frames of it.
We hope we could provide a concise explanation that would assist CasinoGuru in reviewing this case.
In case of any additional clarifications or questions - we are always ready to cooperate!
Dobro veče svim učesnicima, želeo bih da znam o ovoj referentnoj tački bez stida, ako možete da budete eksplicitniji i pokažite mejlove na koje se odnosi, hvala. Ili šta je bio rezultat sticanja nepravedne prednosti?
Good evening to all participants, I would like to know this point of reference about shamelessly, if you can be more explicit and please show the emails to which it refers, thank you. Or what was the result of gaining an unfair advantage?
Buenas noches a todos los participantes, me gustaría saber este punto de referencia sobre descaradamente, si se puede ser más explícito y por favor mostrar los mail a los que hace referencia, gracias. O cuál fue el resultado de obtener un ventaja injusta?
U slučaju potrebe možemo da pružimo više detalja kazino analitičaru i stručnjaku za žalbe putem e-pošte.
Razumemo da takva situacija u ovom trenutku može biti nejasna, ali možemo da uverimo svakoga da tim platforme za igre prati samo procese koji su podešeni za takve situacije.
S poštovanjem,
Fairspin!
Hello!
At this moment we specify general points of the situation.
In case of need we can provide more details to the Casino Analyst & Complaint Specialist through email.
We understand that such a situation can be unclear at the moment but we can assure anyone that the gaming platform Team only follows processes that are set for such situations.
Zdravo, dobro veče svim učesnicima, dobro razumem razdvojenost odgovora na prethodno postavljeno pitanje, ono što nisam mogao da prihvatim je višekratno odbijanje da dam valjanu osnovu koja podržava izjave, shvatite to kao odgovorna odrasla osoba, Potrebna mi je čvrsta osnova da razumem situaciju koju optužujete rečima kao što su:
„aktivnost koja je očigledno prekršila Uslove i odredbe kako bi stekla nepravednu prednost od naše platforme za igre."
Od već hvala puno na vašem vremenu.
Hello, good evening to all the participants, I can well understand the dissociation of the answer to the question asked previously, what I could not accept is the repeated refusal to provide a valid foundation that supports the statements, understand that as a responsible adult, I need of a solid foundation to understand the situation that you accuse with words like:
"activity that blatantly violated the Terms and Conditions to gain an unfair advantage from our gaming platform."
From already thank you very much for your time.
Hola buenas noches a todos los participantes, bien puedo entender la disociación de la respuesta a la pregunta realizada anteriormente, lo que no podría aceptar es la negación reiterada a dar un fundamento válido, que respalde los dichos, sepa entender que como adulto responsable, necesito de un fundamento sólido para entender situación que usted acusa con palabras como:
"actividad que violaba descaradamente los Términos y condiciones para obtener una ventaja injusta de nuestra plataforma de juegos."
Dobio sam dokaze koji podržavaju odluku kazina. Nažalost, nakon prikupljanja svih potrebnih informacija, ovu žalbu odbijamo kao neopravdanu zbog kršenja uslova i odredbi kazina. To je zato što ste prekršili odredbe i uslove kazina iskorišćavanjem sistema deviznog kursa, što vam je dalo nepravednu prednost u odnosu na kazino. Takvo ponašanje se smatra lažnim i ne možemo otkriti dalje detalje kako bismo sprečili druge igrače da zloupotrebe sistem.
Kazino je postupio ispravno iu okviru svojih uslova.
Žao nam je, nismo bili u mogućnosti da vam pomognemo sa ovim, ali molim vas, ne ustručavajte se da nas kontaktirate u budućnosti, ako naiđete na bilo kakve probleme sa nekim drugim kazinom. Tu smo da pomognemo.
Ako niste zadovoljni rešenjem za pritužbu, preporučujem vam da konsultujete organ za kockanje čiji je kazino regulisan.
Hvala vam puno, Fairspin Casino, na pružanju informacija i na saradnji.
Srdačan pozdrav,
Tomas
Casino.Guru
Dear cfmisiones,
I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions. This is because you violated the casino's terms and conditions by exploiting the currency exchange rate system, which gave you an unfair advantage over the casino. Such behaviour is considered fraudulent, and we cannot disclose further details to prevent other players from abusing the system.
The casino acted correctly and within its terms and conditions.
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.
Thank you very much, Fairspin Casino, for providing information and for your cooperation.
Best regards,
Tomas
Casino.Guru
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