Zdravo
Prvo bih želeo da kažem da nisam direktno kontaktirao kazino jer agenti za ćaskanje uživo samo prosleđuju informacije koje su već poznate, što je besmisleno jer ne rešava problem.
poslao sam e-poruke na koje nikada nisam dobio odgovore i nisam siguran da li e-poruke nisu uspele da pošalju ili primalac odbija da odgovori.
Prilično sam bolestan sa doživotnim stanjem, plus zavisnost od kockanja. Isključio sam se na svakoj veb lokaciji koju sam postavio Gamstop, postavio blokatore opklada, ali sam i dalje mogao da napravi depozite na sajtu.
Ja preuzimam vlasništvo nad ovim jer imam zavisnost, ali bih želeo da navedem neke informacije. Svestan sam da Goldenbet nema nikakav oblik ograničenja gamstopa i ne olakšavaju samoisključivanje jer nije lako navigirati.
Većinu svojih dana provodim u bolnicama, tako da me beig anle da se kladim uprkos ograničenju zaista psihički uticalo na mene.
deponovani iznos je mnogo veći od bilo kog dobitka ostvarenog preko kompanije, tako da ni na koji način neće biti na gubitku ako bi mi vratili moje depozite i blokirali me da ikada ponovo koristim njihove ili sestrinske sajtove.
Imam dokaze o zdravstvenim bolestima i zavisnosti od kockanja i tražio sam savet u kome mi je rečeno da kontaktiram kompaniju direktno ili putem žalbenog postupka da zatražim povraćaj depozita. (bio je svjestan da mogu nastati troškovi)
Glavna poenta ovoga je da bih voleo da uljudno zatražim povraćaj mojih depozita jer sam neizlečivo bolestan i novac bi mogao da ide ka nečemu korisnijem kao što su lekovi i tretmani. Imam sve potrebne dokaze ako je potrebno, ali ako mogu da dobijem svoje depozite nazad.
Nisam priložio nijednu poruku ovom postu jer nisam siguran da li je objavljen.
ako bi kompanija mogla da odgovori i nadamo se da će doći do zajedničkog rešenja
Hi
i would first like to say i have not directly contacted the casino as the live chat agents just forward information thats already known which is pointless as it does not solve the issue at hand.
i have sent emails to which i never got responses back unsure if the emails failed to send or if the recipent refuses to response.
i am fairly sick with a life long condition, plus a gambling addiction. I have self excluded myself on every website have set up Gamstop, have set up bet Blockers however was still able to make deposits on the site.
I take ownership in this as i have an addiction however i would liek to state some information. Im aware Goldenbet doesnt have any form of gamstop restriction and they dont make self exclusion easy to do as its not very easy to navigate.
i spend most my days in hospitals so beig anle to bet despite the restriction has really effect me mentally.
the depositted amount is much more than any winnings made via the company so in no way will they be at a loss if they were to refund me my deposits back and block me from ever using their sites or sister sites again.
i have proof of medical illnesses and gambling addiction and i have seeked advice in which was told to contact the company directly or through a complaints procedure to request a refund on the deposits. (was made aware charges may incur)
the main point of this is i would like to politely request a refund on my deposits as im terminally ill and the money could go towards something more beneficial such as medication and treatments. I have all the proof needed if need be but if i could please get my deposits back .
i have not attached any inages to this post as im unsure of whether it is publicised.
if the company could please respond and hopefully come to a mutual resolution
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