NaslovnaPritužbeGoldwin Casino - Povlačenje igrača je odloženo i odbijeno.
Goldwin Casino - Povlačenje igrača je odloženo i odbijeno.
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Goldwin Casino
Index sigurnosti:Iznad proseka
Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Germany had had a problem with a delayed withdrawal request of €1650 from Goldwin Casino since 06/02/24. The casino had initially confirmed the transaction on 20/02/24, but it had allegedly been rejected by the player's bank two days later. The player's subsequent attempts to withdraw had been unsuccessful due to an invalid BIC Swift code. After several interactions and clarifications from the casino and the complaints team, the player had been able to correctly request the withdrawal. Eventually, the player had confirmed that the full amount had been successfully transferred to his account.
Igrač iz Nemačke je imao problem sa odloženim zahtevom za povlačenje €1650 iz Goldvin Casina od 02.06.24. Kazino je prvobitno potvrdio transakciju 20.2.24., ali je navodno banka igrača odbila dva dana kasnije. Naknadni pokušaji igrača da se povuče su bili neuspešni zbog nevažećeg BIC Svift koda. Nakon nekoliko interakcija i pojašnjenja od strane kazina i tima za žalbe, igrač je mogao ispravno da zatraži povlačenje. Na kraju, igrač je potvrdio da je ceo iznos uspešno prebačen na njegov račun.
Pokušavam da isplatim 165 evra od 6. februara 2024, 20. februara 24. obavešten sam da je transfer uspešan, snimak ekrana u prilogu danas 22. februara 24. kaže da će moja banka odbiti , sada pokušavam da napravim još jedan zahtev za povlačenje, ali piše da je moj BIC Svift nevažeći, ali nije, u prilogu je još jedan snimak ekrana, molim vas pomozite mi!!! Nažalost, otpremanje snimaka ekrana ne radi, mogao bih ih poslati i e-poštom
Srdačan pozdrav, Ju*****S*****
I've been trying to get 165 euros paid out since February 6th, 2024, on February 20th, 24 I was informed that the transfer was successful, screen shot in the attachment today February 22nd, 24th it says, would be rejected by my bank, now I'm trying to make another withdrawal request but it says my BIC Swift is invalid, but it isn't, attached is another screenshot, please help me!!! Unfortunately uploading the screenshots doesn't work, I could also send them by email
Kind regards, Jü*****S*****
Ich Versuche seit dem 06.02.24 mir 165euro auszahlen zu lassen ,am 20 .02 24 wurde mir mitgeteilt das die Überweisung erfolgreich war ,Screen shot im Anhang heute 22.02 .24 heißt es ,würde von meiner Bank abgelehnt ,jetzt versuchen ich einen weiteren Auszahlungsantrag zu stellen ,es heißt aber mein BIC Swift ist invalid ,ist er aber nicht , im Anhang ein weiterer Screen shot,bitte helfen Sie mir !!! Leider funktioniert das hochladen der Screenshots nicht ,ich könnte sie auch per Email schicken
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Goldvin Casino-om. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete od kada je vaš nalog u potpunosti verifikovan? Da li ste akumulirali svoje dobitke pravim novcem ili ste koristili bonus? Da li biste mogli da koristite drugi način povlačenja pošto je vaša banka odbila uplatu? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello schwendnerjurgen82,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldwin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Would you be able to use a different withdrawal method as your bank rejected the payment? When was the last time you spoke to the casino and what was it about?
Dobro jutro, radi se o 1650 evra kako stoji u mojoj žalbi, verifikovan sam od 6. februara, nisam igrao sa bonus novcem!!! I mislim da mi banka nije odbila uplatu, zašto bi!!!!
Pozdrav Jurgen
PS to je već treći pokušaj povlačenja
Good morning, it's about 1650 euros as stated in my complaint, I've been verified since February 6th, I haven't played with bonus money!!! And I don't think my bank refused the payment, why should it!!!!
Greetings Jürgen
PS it is already the third withdrawal attempt
Guten Morgen es geht um 1650 Euro wie in meiner Beschwerde angegeben ,ich bin seit 06.02 verifiziert,ich habe nicht mit Bonus Geld gespielt!!! Und ich denke nicht das meine Bank die Zahlung abgelehnt hat ,warum auch!!!!
Pregledao sam račun igrača i 20. februara 2024. naš tim za finansije je obradio uplatu od 1650 evra na bankovni račun igrača, otvoren u C24 banci. Banka igrača je odbila uplatu i sredstva su nam vraćena i vraćena na račun igrača 22. februara 2024.
Naš tim za finansije je o tome obavestio igrača i savetovao ga da koristi drugi račun otvoren u drugoj banci.
Vidim da je igrač zaista pokušao da registruje novi bankovni račun za povlačenje i nije uspeo jer je stalno unosio netačan Svift kod.
Za neke od pokušaja je unet nepotpun Svift kod („BILADEM", „BILADEM1"), a za neke je Svift kod sadržao prazan prostor na kraju („BILADEM1SAD") ili unutar koda („BILADEM 1SAD").
Plaćanje sa pogrešnim Svift kodom se ne može obraditi i stoga je sistem dizajniran da potvrdi kod unet prilikom povlačenja.
Da bi postavio zahtev, igrač treba da unese ispravan Svift kod kao što je prikazano na njegovom bankovnom izvodu - "BILADEM1SAD", pazeći da nema praznih mesta ispred ili posle koda ili između slova i brojeva koda.
Takođe vidim da igrač nije kontaktirao našu podršku za ćaskanje uživo koja bi mu lako mogla pomoći da ispravno postavi zahtev.
S poštovanjem,
Eugenie Lacroik
Hello Jurgen & Nick,
Hope you both are well!
I have reviewed the player's account and on February 20, 2024 our Finance team processed a payment of EUR 1650 to the player's bank account, opened at C24 Bank. The player's bank rejected the payment and the funds were returned to us and added back to the player's account on February 22, 2024.
Our Finance team informed the player accordingly and advised him to use a different account opened with another bank.
I can see that indeed the player tried to register a new bank account for withdrawal and failed as he kept entering an incorrect Swift code.
For some of the attempts an incomplete Swift code was entered ("BYLADEM", "BYLADEM1 ") and for some the Swift code contained an empty space at the end ("BYLADEM1SAD ") or inside the code ("BYLADEM 1SAD").
Payment with an incorrect Swift code can't be processed and therefore the system is designed to validate the code entered when placing the withdrawal.
To place the request the player need to enter the correct Swift code as shown on his bank statement - "BYLADEM1SAD", making sure that there are no empty spaces before or after the code or between the letters and numbers of the code.
I can also see that the player hasn't contacted our Live Chat support which could have easily assisted him in placing the request correctly.
Podneo sam sada još jedan zahtev za povlačenje štedionici kao i do sada, videću šta će iz toga biti!!! Obaveštavaću vas, za sada hvala na trudu
Srdačan pozdrav, Jurgen
I have now submitted another withdrawal request to the savings bank as before, I will see what comes of it!!! I'll keep you posted, thanks for your efforts for now
Kind regards, Jürgen
Ich habe jetzt nochmal einen Auszahlungsantrag gestellt , auf die Sparkasse wie davor auch ,ich werde sehen was dabei rauskommt!!! Ich werde Sie auf dem laufenden halten ,danke vorerst für ihre Bemühungen
Iako je poruka kazina, uvek preporučujemo da sačekate 14 dana da bi se obradila sva povlačenja. Obavestite nas u slučaju bilo kakvog ažuriranja ili drugih problema.
Dear schwendnerjurgen82,
Even though the casino's message, we always recommend to wait 14 days for any withdrawals to be processed. Please let us know in case of any update or other issues.
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Casino.Guru
Dear schwendnerjurgen82,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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