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Hi,

I opened account at ICE casine and my 1st mistake was that there was auto refilling and I click save and some details in my profile are wrong, but there was no option to change it so I leave it . My email adress was good and I thought that its most important. I deposit using my card some money and I won. I was tryin to withdraw but it was rejected so after some time I play again and I Won more, and this time I want you to accept my winning and let me change my name etc. in my profile .

Dear weglarzmar0321,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before starting playing.

I understand that you haven’t done it intentionally but unfortunately, it doesn’t make any difference. If you’ve opened your account and realized straightaway your mistake, you should inform casino at that time before placing a deposit and playing.

Could you please advise if you have done so? Which exact personal data are incorrect?

Thank you in advance for your reply.

Best regards,

Petronela

Hello weglarzmar0321

Also, please kindly do not forget to mention the amount of accounts you have at IceCasino and amount of no-deposit bonuses used.

Thank you! 🙂

Dear weglarzmar0321,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.