Hvala vam na e-poruci i pruženim dokazima iLucki Casino tim.
Draga Rashhhhh,
Nakon pregleda celokupnog dnevnika igre od 9. marta 2024. godine, potvrđeno je da ste dobili svoje dobitke koristeći bonus za registraciju. 9. marta 2024. registrovali ste se i preuzeli bonus od 50 ELVIS FS. Nakon toga, sa stanjem od 95,75 A$ (još od bonusa 50 ELVIS FS), odlučili ste da napravite prvi depozit i zatražite još jedan bonus (100% bonus dobrodošlice + FS) 16. marta 2024. Međutim, važno je napomenuti da je vaš početni balans uspostavljen korišćenjem besplatnih okretaja za registraciju, koji podležu maksimalnom dobitku od 75 A$ prema Uslovima i odredbama bonusa kazina.
Iako mogu da se složim sa vama da vas je sistem kazina na neki način mogao obavestiti da je maksimalni limit dobitka za registracioni bonus i dalje primenljiv, i priznajem da, iz perspektive korisnika, ova situacija nije optimalna, važno je napomenuti da ostaje odgovornost igrača da pažljivo pročita i da se pridržava uslova i odredbi svakog bonusa pre nego što ga zatraži.
Nažalost, nakon prikupljanja svih potrebnih informacija, prinuđeni smo da odbijemo ovu žalbu jer su postupci kazino tima bili u skladu sa njihovim utvrđenim pravilima. Mogu samo da vam preporučim da temeljno pročitate uslove i uslove za bonus pre nego što aktivirate bilo koji bonus i da se pridržavate svih pravila kako biste izbegli ovakva razočarenja. Žao nam je, nismo bili u mogućnosti da vam pomognemo sa ovim, ali ne oklevajte da nas kontaktirate u budućnosti ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom, a mi ćemo se potruditi da vam pomognemo.
Srdačan pozdrav,
Michal
Casino Guru
Thank you for your email and the provided evidence iLucki Casino team.
Dear Rashhhhhh,
Upon reviewing your entire game log from March 9, 2024, it has been confirmed that you acquired your winnings using the registration bonus. On March 9, 2024, you registered and claimed the bonus of 50 ELVIS FS. Subsequently, with a balance of A$95.75 (still from the bonus 50 ELVIS FS), you chose to make a first deposit and claim another bonus (100% Welcome Bonus + FS) on March 16, 2024. However, it is important to note that your initial balance was established using the registration free spins, which are subject to a maximum win of A$75 according to the casino's Bonus Terms and Conditions.
Although I can agree with you that the casino system could have somehow informed you that the maximum win limit for the registration bonus is still applicable, and I acknowledge that, from the user's perspective, this situation is not optimal, it is important to note that it remains the player's responsibility to carefully read and adhere to the terms and conditions of each bonus before claiming it.
Unfortunately, after gathering all the necessary information, we are forced to reject this complaint as the casino team's actions were in accordance with their established rules. I can only recommend that you read the bonus T&Cs thoroughly before you activate any bonuses and make sure to follow all the rules to avoid disappointments like this. Sorry, we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.
Best regards,
Michal
Casino Guru
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