Jet Casino - Igrač nije stigao.

I made a deposit at Jet Casino last Friday. The deposit was immediately debited from my bank account, but was never credited to my Jet Casino account. After I sent account statements, etc. to the casino support, nothing happened. I am now being put off every day by customer support with the statement "The payment department is reviewing your request. Please wait". I find it an impertinence that this casino does not respond to customers at all. You are simply put off with the same statement every day.

Hello Christoph,

Thank you very much submitting your complaint and I'm sorry to hear about your issue with Jet Casino.

Could you please send us some kind of confirmation of your casino account that no deposit has ever to your casino account. Was this your first ever deposit to this account? What payment method did you use?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Casino.guru

I replied to you by email and sent you a deposit confirmation.

Ich habe Ihnen per Mail geantwortet und eine Einzahlungsbestätigung zugeschickt.

I have now discussed the matter again with the casino support. Lies are being spread from support. Support told me it was my bank's fault that the money didn't end up in my Jet Casino account. After contacting my bank, the bank confirmed that the deposit went through successfully. When I described this to the support, the support claimed to send me the email I had promised, explaining why my money has disappeared. According to support, the email has already been sent twice. But I haven't received an email yet. Support then claimed that I had email from JEt Casino on my block list, which is a bold lie. To further inquiries about what happened to my money, the support only answers with "please contact your bank". I find it really embarrassing how customers are treated in this casino. I've never seen anything like it.

Hi Christoph.

Thanks for that honest and thorough feedback. Sorry to hear that you've come through this situation.

I have fully got acquainted with the history of your messages to our Casino. The thing is, that before any deposit shows up in the player's account it is processed by the payment provider. In such cases, the Casino sends a request to the payment provider to establish the status of the transaction, which can last for up to 5 business days. We did our best to speed up the process from our side. Eventually, your deposit was successfully credited to your balance on 23th of September 2021. Once again, our apologies for any inconvenience caused by this issue. Would you accept a gift of free spins as a token of our sincerest apologies?

We hope you can change your opinion towards our Casino.

Have a good one,

Alex,

Casino Manager

Jet.

Dear Christoph,

Could you please confirm that the deposit has arrived? Looking forward to your answer.

Dear Christoph,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.