Dragi Josef,
Hvala vam na pomoći u rešavanju ove žalbe.
Prvo, želimo da ukažemo na neke neslaganja u priči igrača, prvo je rekao da je napravio novi nalog jer se preselio i želeo da adresa na njegovom profilu bude ažurna, iako je igrač već u potpunosti verifikovan na to vreme.
Zatim kaže da je napravio novi nalog jer nije mogao da se prijavi na svoj prvi. Pored toga, želimo da napomenemo da nas igrač nije kontaktirao u vezi promene adrese ili problema sa prijavljivanjem na svoj nalog. I trenutno igrač traži da mu vratimo sredstva koja je imao na svom prvom računu, što znači da već nešto nije u redu u ovoj situaciji, pošto je igrač ranije naveo da ne može da se prijavi na svoj prvi nalog.
Treće što želimo da istaknemo je da nas je igrač kontaktirao i rekao da ne zna ništa o drugom nalogu i da ima samo jedan.
U skladu sa uslovima i odredbama naše platforme, preduzeli smo odgovarajuće mere tako što smo suspendovali oba naloga zbog kršenja naših smernica.
Casbit Group NV ima nultu toleranciju na zloupotrebu promo-igara. Korisnik koji će pokušati da iskoristi Casbit Group NV ponude dobrodošlice / druge promocije slaže se da Casbit Group NV zadržava pravo da poništi bonuse i sve dobitke od korisnika:
- kreiranje više od jednog naloga da biste iskoristili prednosti promocija Casbit Group NV;
- strategija višestrukih naloga/strategija proksi naloga;
Dozvoljen je samo jedan nalog za svako domaćinstvo, IP adresu i računarski uređaj. Ako dva ili više korisnika dele isto domaćinstvo, IP adresu i računarski uređaj, LalaBet mora biti obavešten od strane vlasnika odgovarajućih naloga. Ako to ne učinite, to može dovesti do blokiranja vašeg naloga za pristup i „zamrzavanja" ili konfiskacije svih vaših sredstava.
Ljubazno vas molimo da uzmete u obzir nedoslednosti u naraciji igrača i da priznate direktno kršenje pravila našeg sajta koje je igrač počinio. Ako su vam potrebne dodatne informacije ili detaljan prikaz interakcije igrača sa našim timom za podršku, ne oklevajte da nam se obratite.
Hvala vam još jednom na saradnji po ovom pitanju.
Srdačan pozdrav,
Rudolph
Predstavnik kazina LalaBet
Dear Josef,
Thank you for your help in resolving this complaint.
Firstly, we would like to point out some discrepancies in the player's story, first he said that he created a new account because he moved and wanted the address in his profile to be up-to-date, although the player was already fully verified at that time.
Then he says that he created a new account because he could not log into his first one. In addition, we would like to note that the player did not contact us about changing his address or problems with logging into his account. And at the moment, the player is demanding that we refund the funds he had on his first account, which means that something is already wrong in this situation, since the player previously indicated that he could not log into his first account.
The third thing we would like to emphasize is that the player contacted us and said that he did not know anything about the other account and that he had only one.
In adherence to our platform's T&C, we took appropriate action by suspending both accounts for violation of our policies.
Casbit Group N.V. has a zero tolerance to abuse of promo-games. User who will try to gain advantage of Casbit Group N.V. welcome offers / other promotions agrees that Casbit Group N.V. reserves the right to void bonuses and any winnings from User:
- creating more than one account in order to get advantage from Casbit Group N.V. promotions;
- multiple account strategy/proxy account strategy;
Only one Account for each household, IP address and computer device is allowed. If two or more users share the same household, IP address and computer device, LalaBet must be informed by the respective Accounts’ holders. Failure to do so may lead to your Account being blocked for access and "freezing" or confiscation of all your funds.
We kindly request that you take into consideration the inconsistencies in the player's narrative and acknowledge the direct breach of our site regulations committed by the player. Should you require any supplementary information or a detailed account of the player's interactions with our support team, please do not hesitate to reach out to us.
Thank you once again for your cooperation in this matter.
Best Regards,
Rudolph
Representative of the LalaBet Casino
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