Dragi papichulorandii,
Hvala vam na potvrdi i korišćenju centra za rešavanje žalbi Casino Guru. Pošto su vaša sredstva uspešno vraćena u vaš e-novčanik, sada ću vašu žalbu označiti kao „rešenu" u našem sistemu.
Što se tiče neuspešnog transfera i e-novčanika koji pripada osobi na PaiPal-u, koji je navodno dao kazino prilikom uplate depozita - izgleda da ste jednostavno izvršili transfer slučajnoj osobi koja ima e-novčanik na PaiPal-u. Na vašem snimku ekrana izgleda da iako ste tamo stavili ispravan e-novčanik, PaiPai vam prikazuje samo predlog - slučajnu osobu/e-novčanik, tako da, umesto da nastavite da vršite transfer na tačnu adresu e-novčanika, vi kliknuo na korisnika/e-novčanik koji vam je prikazan kao neki predlog. Na sreću, vlasnik e-novčanika nije prihvatio vaš transfer u roku od 30 dana i vaša sredstva su vraćena. Zbog toga je moguće da detalji transfera ne uključuju nijednu adresu e-novčanika, već samo adresu e-pošte primaoca. Alternativno, pogrešno ste kopirali/nalepili e-novčanik jer se poslednje slovo u traci za pretragu na PaiPal veb lokaciji razlikuje od onog koje se nalazi u odeljku za depozit blagajne na vašem kazino nalogu... Žao mi je, ali izgleda da je vrlo verovatno greška na vašoj strani, a kazino nije mogao ni na koji način da utiče na to. To znači da kazino nije odgovoran za nastalu situaciju. To je bilo/je u osnovi između vas i vašeg dobavljača načina plaćanja. E-novčanik na vašem kazino nalogu, koji vam se prikazuje kada napravite depozit, verovatno je tačan.
Ako vaš problem i dalje postoji, a niste u mogućnosti da uplatite depozit na ovaj način, toplo vam preporučujem da o tome razgovarate sa korisničkom podrškom kazina u vezi sa detaljnim uputstvima kako da to uradite ispravno, pitajte svog dobavljača načina plaćanja za detalje i /ili koristite alternativni način plaćanja za depozite u budućnosti ako niste u mogućnosti da to uradite na ispravan način. Alternativno, pokušajte ponovo i detaljno da proverite celu situaciju sa kazinom CS.
Ne ustručavajte se da nas kontaktirate u budućnosti ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Hvala, Lucki Red Casino tim, na pomoći i saradnji.
Srdačan pozdrav,
Branislav, Casino.guru
Dear papichulorandyy,
Thank you for confirmation and for using the Casino Guru complaint resolution centre. As your funds were successfully bounced back to your e-wallet, I will now mark your complaint as 'resolved' in our system.
As for the unsuccessful transfer and an e-wallet belonging to a person on PayPal, allegedly given by the casino upon making a deposit - it looks like you simply made a transfer to a random person having an e-wallet on PayPal. In your screenshot, it seems that although you put there the correct e-wallet, PayPay shows you only a suggestion - a random person/e-wallet, so, instead of continuing to make a transfer to the correct e-wallet address, you clicked on the user/e-wallet shown to you as some suggestion. Fortunately, the owner of the e-wallet did not accept your transfer within the 30-day period, and your funds were refunded. It is possible that therefore, the transfer details do not include any e-wallet address, only the receiver's email address. Alternatively, you copied/pasted the e-wallet incorrectly since the last letter is different in the search bar on the PayPal website compared to the one it is in the deposit section of the cashier in your casino account... I am sorry, but it looks to be very likely a mistake on your side, and the casino could have not influenced it in any way. It means that the casino is not responsible for the situation that arose. It was/is basically between you and your payment method provider. The e-wallet in your casino account, shown to you upon making a deposit, is probably correct.
If your issue persists, and you are not able to make a deposit in this way, I strongly recommend you discuss the matter with the casino's Customer Support regarding detailed instructions on how to do it correctly, ask your payment method provider for the details, and/or use an alternative payment method for deposits in the future if you are unable to do it in a correct way. Alternatively, try to double-check the whole situation with the casino CS again and in detail.
Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you, Lucky Red Casino Team, for your help and cooperation.
Best regards,
Branislav, Casino.guru
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