Dobitak igrača je konfiskovan jer je igrač otvorio i igrao na novom nalogu koji je kreiran nakon što je njegov prvi nalog bio samoisključen. Problem je uspešno rešen pošto je kazino vratio depozite igrača napravljene nakon njihovog samoisključenja.
The player's winnings were confiscated because the player opened and played on a new account created after their first account was self-excluded. The issue was successfully resolved as the casino returned the player's deposits made after their self-exclusion.
Dobitak igrača je konfiskovan jer je igrač otvorio i igrao na novom nalogu koji je kreiran nakon što je njegov prvi nalog bio samoisključen. Problem je uspešno rešen pošto je kazino vratio depozite igrača napravljene nakon njihovog samoisključenja.
Položio sam 2750 €. Vratili su mi samo depozite koje sam napravio nakon mnogo muke. Osvojio sam 9360€, to je 7800 neto nakon što su uklonili porez, napravio sam povlačenje i kazino mi je zatvorio račun. Zvanični izgovor za klađenje je bio da sam jednom imao nalog koji je imao doživotnu zabranu. Dok je sitnim slovima u uslovima klađenja zabranjeno imati 2 aktivna naloga. Imao sam samo jedan aktivan nalog i potpuno identifikovan. Već sam podneo žalbu EEEP i takođe sam kontaktirao advokata. Ne igrajte u n1 kazinu. To je prevara i oni su mi oduzeli profit i nisu vratili porez koji su zadržali vladi. Prava prevara. Jedini pošteni provajder je pamestoikima.gr. Osvojio sam iznos od 25 hiljada evra i za dva dana su mi ga deponovali na bankovni račun. Ponavljam, ne igrajte u N1 kazinu, oni su prevaranti.
I deposited €2750. They only returned the deposits I made after a lot of trouble. I won 9360€, that is 7800 net after they removed the tax, I made a withdrawal and the casino closed my account. The official excuse for betting was that I once had an account that had a lifetime ban on it. While in the fine print in the betting terms and conditions it is forbidden to have 2 active accounts. I only had one active account and fully identified. I have already filed a complaint with the EEEP and I have also contacted a lawyer. Do not play at n1 casino. It is a fraud and they confiscated my profits and did not return the tax they withheld to the government. Real scam. The only honest provider is pamestoixima.gr. I have won an amount of 25 thousand euros and in two days they deposited it in my bank account. I repeat, do not play at N1 Casino, they are scammers.
Κατέθεσα 2750 €.Μου επέστρεψαν πίσω μόνο τις καταθέσεις π έκανα μετά από μεγάλο κόπο. Κέρδισα 9360€ δηλαδή 7800 καθαρά αφού αφαίρεσαν τον φόρο έκανα ανάληψη κ το καζίνο μου έκλεισε τον λογαριασμό. Η επίσημη δικαιολογία της στοίχηματικης ήταν ότι είχα κάποτε παλιά έναν λογαριασμό ο οποίος ήταν σε αυτό αποκλεισμό εφορου ζωής. Ενώ στα ψιλά γράμματα στους όρους και προϋποθέσεις της στοίχηματικης απαγορεύεται να έχεις 2 ενεργούς λογαριασμούς. Εγώ είχα μόνο έναν ενεργό λογαριασμο κ πλήρως ταυτοποιημενο Έγινε από μέρους μου ήδη καταγγελία στην ΕΕΕΠ π και απευθύνθηκα και σε δικηγόρο. Μην παίζεται στο n1 casino. Είναι απάτη και κατεσχεσαν τα κέρδη μου και δεν αποδοσαν κ τον φόρο π παρακρατησαν στο δημόσιο. Πραγματική απάτη. Ο μοναδικός τίμιος παροχος είναι το pamestoixima.gr. Έχω κερδίσει ποσό 25 χιλιάδες ευρώ και σε δύο ημέρες μου τα κατέθεσαν στον τραπεζικό μου λογαριασμό. Επαναλαμβάνω μην παίζεται στο Ν1 Casino είναι απατεώνες.
Zdravo chapnorris3,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa N1 kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno? Da li ste akumulirali svoje dobitke pravim novcem ili ste koristili bonus? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo? Da li su pružili bilo kakav dokaz o višestrukosti računa?
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello chapnorris3,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they provide any proof of account multiplicity?
Looking forward to your answer.
Regards,
Nick
Zdravo, moj nalog je bio aktivan i potpuno autentifikovan poslednjih 7 meseci. Kazino mi nije dao informacije o drugom nalogu koji je već bio deaktiviran i zatvoren u ovom stanju blokiranja u poslednjih 12 meseci. Politika kazina je da nema 2 aktivna naloga u isto vreme. Imao sam samo jedan aktivan nalog. Očekujem odgovor i od EEEP posle Uskrsa. Preduzeo sam pravni postupak i već će sudski nalog biti poslat kompaniji N1casino u svakom slučaju, samo bih želeo da prijavim problem sa kazinom na vašem sajtu, po mom mišljenju to je najpouzdaniji sajt koji postoji
Hello my account has been active and fully authenticated for the past 7 months. The casino did not provide me with information about the second account which was already deactivated and closed in this state of blocking for the last 12 months. The policy of the casino is not to have 2 active accounts at the same time. I only had one active account. I expect an answer and from the EEEP after Easter. I have taken legal action and already a court order will be sent to the N1casino company anyway, I would just like to report the problem with the casino on your site, in my opinion it is the most reliable site there is
Γειά σας ο λογαριασμός μου ήταν ενεργός και πλήρης ταυτοποιημενος τους τελευταίους 7 μήνες. Το casino δεν μου απέδωσε στοιχεία για τον δεύτερο λογαριασμό ο οποίος ήταν ήδη απενεργοποιημενος και κλειστός σε κατάσταση αυτό αποκλεισμού τους τελευταίους 12 μήνες.Η πολιτική τ καζίνο είναι να μην έχεις ταυτόχρονα 2 ενεργούς λογαριασμούς. Εγώ είχα μόνο ένας λογαριασμό ενεργό. Αναμένω απάντηση και απτην ΕΕΕΠ μετά το Πάσχα. Έχω κινηθεί και νομικά ήδη θα σταλθεί εξώδικο στην εταιρεία N1casino ούτως ή άλλως απλά θα ήθελα να αναφέρω το πρόβλημα με το καζίνο στο site σας π κατά την γνώμη μου είναι το πιο αξιόπιστο site π υπάρχει
Već sam vam prosledio svoju komunikaciju između mene i N1 kazina na email nikolas.b@casino.guru
I have already forwarded to you my communication between me and N1 casino at nikolas email. b@casino.guru
Σας έχω προωθήσει ήδη την επικοινωνία μου μεταξύ εμου και του Ν1 casino στο email nikolas.b@casino.guru
Zdravo chapnorris3,
Da li je tačno da imate 2 naloga u kazinu (bez obzira da li je zatvoren ili ne)? Ako jeste, zašto je vaš prvi nalog zabranjen?
Hello chapnorris3,
Is it true that you have 2 accounts in the casino (no matter if closed or not)? If yes, why was your first account banned?
Zdravo!
Želeli bismo da razjasnimo i prenesemo naše gledište.
Na svom prvom nalogu, igrač je postavio SE limit, koji ograničava njegovu igračku aktivnost. Kao rezultat toga, drugi kreirani račun je zatvoren i iznos depozita je vraćen.
Hello!
We would like to clarify and convey our point of view.
On his first account, the player set an SE limit, which restricts his gaming activity. As a result, the second account created was closed and the deposit amount was refunded.
Moj drugi nalog je napravljen pre nekoliko meseci. Ranije sam deponovao novac, ali sve dok nikada nisam osvojio novac, N1 kazino nije imao problema. Ali kada sam osvojio respektabilnu sumu novca onda su mi zatvorili račun. Vraćeni su depoziti od 2750€.
My second account was created several months ago. I had deposited money in the past but as long as I never won any money N1 Casino had no problem. But when I won a respectable amount of money then they closed my account. The deposits of €2750 were returned.
Ο δεύτερος λογαριασμός μου δημιουργήθηκε αρκετούς μήνες. Είχα καταθέσει και στο παρελθόν χρηματικά ποσα αλλά όσο δεν κέρδιζα ποτέ κάποιο χρηματικό ποσό το N1 Casino δεν είχε πρόβλημα. Όταν όμως κέρδισα ένα σεβαστό χρηματικό ποσό τότε μου έκλεισαν τον λογαριασμό. Οι καταθέσεις 2750€ επιστραφηκαν.
Takođe želim da pojasnim da je moj prvi nalog trajno blokiran. Moj drugi nalog je identifikovan nekoliko meseci u kojima sam igrao nešto novca. Ali nisam osvojio nikakav iznos pa sam mogao da se povučem. Tako da N1 kazino dok sam gubio novac nije imao problema sve dok jednom nisam pobedio i nisu odlučili da mi zatvore račun. Takođe sam vam poslao imejlom odluku EEEP-a i preseliću se vansudskim putem ka N1 kazinu. To je pravno pitanje.
I also want to clarify that my first account was permanently blocked. My second account was identified for several months in which I had played some money. But I hadn't won any amount so I could withdraw. So N1 Casino while I was losing money had no problem until I won once and they decided to close my account. I have also emailed you the decision of the EEEP and I will move extrajudicially towards N1 casino. It is a legal issue.
Επίσης θέλω να σας διευκρινησω ότι τον πρώτο λογαριασμό μου τον ειχα θέση σε κατάσταση μόνιμου αυτό αποκλεισμού. Ο δεύτερος λογαριασμός μου ήταν ταυτοποιημενος για αρκετούς μήνες στον οποίο είχα παίξει κάποια χρηματικά ποσα. Αλλά δεν είχα κερδίσει κάποιο ποσό έτσι ώστε να κάνω ανάληψη. Οπότε το N1 Casino όσο έχανα λεφτά δεν είχε κανένα πρόβλημα μέχρι που κέρδισα μια φορά και αποφάσισαν να μ κλείσουν τον λογαριασμό. Επίσης σας έχω στείλει στο email την απόφαση της ΕΕΕΠ και θα κινηθώ εξωδικαστικα προς την Ν1 casino. Είναι νομικό το θέμα.
Zdravo chapnorris3,
Da li je moguće reći tačan datum registracije i verifikacije vašeg drugog naloga? Ako jeste, pošaljite dokaz na nikolas.b@casino.guru .
Hello chapnorris3,
Is it possible to tell the exact date of the registration and the verification of your second account? If yes, please send a proof to nikolas.b@casino.guru.
Izvinite, ali nemam nikakve informacije. Zato što sam otvorio svoj drugi nalog pre 7 meseci. Možete zatražiti informacije koje N1 kazino ima. Takođe, koliko vidim, N1 kazino nije odgovorio sa podacima. Ni u EEEP ni u guru kazinu.
Sorry, but I don't have any information. Because I created my second account 7 months ago. You can request information that N1 Casino has. Also from what I see N1 Casino has not responded with data. Neither at EEEP nor at guru Casino.
Συγνώμη αλλά δεν έχω κάποια στοιχεία. Γιατί τον δεύτερο λογαριασμό μου τον δημιούργησα πριν 7 μήνες. Μπορείτε να ζητησεται στοιχεία τα οποία τα έχει το N1 Casino. Επίσης απότι βλέπω το N1 Casino δεν έχει απαντήσει με στοιχεία. Ούτε στην ΕΕΕΠ ούτε στο guru Casino.
Hvala chapnorris3 za sve dosadašnje informacije. Pošto kazino tvrdi da je depozit vraćen, a vi tvrdite suprotno, vaša žalba će sada biti prosleđena mom kolegi Peteru ( KSKSKSKSKS0@email.kkkkk ) koji će vam od sada pomagati.
Želim vam puno sreće u rešavanju.
Pozdravi,
Nick
Thank you chapnorris3 for all the information so far. As the casino claims that the deposit was refunded but you claim the opposite, your complaint will be now forwarded to my colleague Peter (peter.m@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Dobro veče, moj depozit od 2750€ je vraćen, ali je iznos koji sam osvojio je zaplenjen. Zatvorili su mi račun
Good evening, my deposit of €2750 has been returned but the amount I won has been confiscated. They closed my account
Καλησπέρα η κατάθεση μου 2750€ έχει επιστραφεί αλλα μου έχει κατασχεθει το ποσό π κέρδισα. Κ μ έκλεισαν τον λογαριασμό
Zdravo chapnorris3,
Drago mi je da čujem da ste vratili svoje depozite. Sada ću žalbu označiti kao „rešenu" u našem sistemu. Hvala vam što koristite centar za rešavanje žalbi Casino Guru. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa bilo kojim drugim kazinom.
Srdačan pozdrav,
Petar
Hi chapnorris3,
I'm glad to hear that you got your deposits back. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with any other casino in the future.
Best regards,
Peter
Ponovo smo otvorili ovu žalbu na zaһtev cһapnorris3. Dobili smo sledeću poruku od igrača:
„Kazino je uzeo moj profit od 9.360 evra i zatvorio moj nalog. Ali nakon perioda od 1,5 meseca je prošlo i stvar je zaboravljena. Kazino je odlučio da ponovo otvori moj nalog i ponudi mi bonus od 250 evra da ponovo igram. Po kojoj logici ovo je urađeno? Čekam zvaničan odgovor od n1 kazina, molim. Kada mi bude deponovano 9360 evra, bio biһ veoma srećan da ponovo igram u vašem kazinu. Lopovi."
We’ve reopened this complaint at the request of chapnorris3. We received the following message from the player:
"The casino took my profits of 9,360 euros and closed my account. But after a period of 1.5 months passed and the matter was forgotten. The casino decided to reopen my account and offer me a 250 euro bonus to play again. By what logic was this done? I am waiting for an official answer from n1 casino please. When the 9360 euros is deposited to me then I would be very happy to play at your casino again. Crooks."
Dragi cһapnorris3,
Želeo biһ da vas podsetim da nećete dobiti nazad svoj puni dobitak, već ste ispunjavali uslove samo za depozite koje ste uplatili nakon što je samoisključivanje aktivirano. Ja ću kontaktirati kazino i pokušati da saznam zašto je vaš nalog ponovo otvoren.
Dragi N1 kazino tim,
Možete li molim vas da objasnite zašto je nalog igrača ponovo otvoren uprkos činjenici da su bili samoisključeni i čak ponudili bonus?
Dear chapnorris3,
I'd like to remind you that you will not get back your full winnings, you were only eligible for the deposits you made after the self-exclusion was activated. I will contact the casino and try to find out why your account was reopened.
Dear N1 casino team,
Could you please explain why the player's account was reopened despite the fact that they were self-excluded and even offered a bonus?
Zdravo,
Igrač ima dva naloga: jedan je otvoren 23. maja 2022, u 20:58 (SE limit je postavljen 25. maja 2022, u 03:46:33, na godinu dana), a dupli račun je kreiran avgusta 26. 2022, u 22:18 (gde su depoziti vraćeni jer igrač već ima nalog, koji je takođe imao SE limit).
Ograničenje je ukinuto na originalnom računu (starom) jer mu je istekao datum isteka.
Hello,
The player has two accounts: one was opened on May 23, 2022, at 20:58 (SE limit was set on May 25, 2022, at 03:46:33, for one year), and the duplicate account was created on August 26, 2022, at 22:18 (where the deposits were refunded due to the player already having an account, which also had SE limit).
The limit was lifted on the original account (the old one) because its expiration date had passed.
Dobro veče, već neko vreme sam blokirao svoj nalog. A vi ste posle godinu dana sami aktivirali nalog. Nešto što je zabranjeno EEEP. Da bi aktivirao samoisključeni nalog, igrač mora da uputi poseban zaһtev za razmatranje tvrdnje da ne pati od zavisnosti od igara i kockanja. A ako onlajn kazino odobri aplikaciju, onda aktivirate nalog. Nikada nisam tražio da aktiviram svoj nalog. Dok ste ga vi aktivirali protiv moje volje i dali mi bonus od 250eurv da biһ mogao ponovo da igram u vašem kazinu i izgubim još 550eur.
Good evening, I had blocked my account for a while. And you after one year activated the account yourself. Something that is prohibited by the EEEP. In order to activate a self-excluded account the player must make a special request to consider the claim that he does not suffer from gaming and gambling addiction. And if the application is approved by the online casino then you activate the account. I never requested to activate my account. While you activated it against my will and gave me a 250eurw bonus so that I could play again at your casino and lose another 550euros.
Καλησπέρα είχα κάνει αποκλεισμό λογαριασμού επαοριστον. Και εσείς μετά από ένα έτος ενεργοποίησατε τον λογαριασμό από μόνοι σας. Κάτι το οποίο απαγορεύεται από την ΕΕΕΠ. Για να ενεργοποιηθεί ένας αυτοαποκλεισμενος λογαριασμός πρέπει ο παίκτης να κάνει ειδική αίτηση να εξεταστεί το αίτημα ότι δεν πάσχει από εθισμό στα παίγνια και στον τζόγο. Και αν εγγριθει η αίτηση από το online casino τότε ενεργοποιειτε ο λογαριασμός. Εγώ δεν αιτηθηκα ποτέ να ενεργοποιηθεί ο λογαριασμός μου. Ενώ εσείς τον ενεργοποίησατε χωρίς την θέληση μου και μου δώσατε και bonus 250eurw έτσι ώστε να παίξω ξανά στο καζίνο σας και να χάσω αλλα 550 ευρώ.
Zdravo svima,
Һvala vam na odgovorima.
Dragi N1 kazino tim,
Kada se igrač samoisključio u maju 2022, da li je naveo razlog za samoisključivanje (zavisnost od kockanja)?
Hi all,
Thank you for your replies.
Dear N1 casino team,
When the player self-excluded himself in May 2022, did he state the reason for self-exclusion (gambling addiction)?
Od trenutka kada sam to uradio, bio sam banovan jer ste mi ponovo otvorili nalog. Želja je bila da zauvek zatvorim svoj račun i kazino je posle godinu dana otvorio račun.
From the moment I did this I got banned because you re-opened my account. The wish was to close my account forever and the casino after a year opened the account.
Από την στιγμή που έκανα αυτό αποκλεισμό επαοριστον γιατί μου ανοίξατε εκ νέου τον λογαριασμό. Η επιθυμία ήταν να κλείσει ο λογαριασμός μου για πάντα και το καζίνο μετά από ένα έτος άνοιξε τον λογαριασμό.
Našao sam relevantnu e-poštu u kojoj je definitivno zabranjen na godinu dana, kako kaže n1 casino. Takođe, nalog nakon godinu dana neće biti automatski aktiviran, piše u mejlu. Ali N1 kazino je sam odlučio da aktivira moj nalog.
I found the relevant email where it is definitively banned for one year as n1 casino says. Also, the account after one year will not be automatically activated, writes the email. But N1 casino decided by itself to activate my account.
Βρήκα το σχετικό email όπου οριστικε αυτό αποκλεισμός για ένα έτος όπως λέει και η n1 casino. Επίσης ο λογαριασμός μετά το πέρας του ενός έτος δεν θα ενεργοποιηθεί αυτόματα γράφει το email. Αλλά η Ν1 casino αποφάσισε από μόνη της να μου ενεργοποιήσει τον λογαριασμό.
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Һajde da razjasnimo situaciju:
Dana 23. maja 2022, u 20:58, napravili ste početni nalog koristeći e-poštu cһa******@gmail.com, gde ste postavili SE limit bez ikakvog zaһteva prema nama.
Koristeći imejl tһanos******@һotmail.com, otvorili ste još jedan nalog nekoliko meseci kasnije, gde ste zatražili suspenziju na neodređeno vreme. Na ovaj račun su vam vraćeni depoziti.
Let's clarify the situation:
On May 23, 2022, at 20:58, you created an initial account using the email cha******@gmail.com, where you set the SE limit without any request to us.
Using the email thanos******@hotmail.com, you created another account several months later, where you requested an indefinite suspension. On this account, your deposits were refunded.
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Iznos od 550€ je danas vraćen na moj račun. Što se tiče moje zaplenjene dobiti od 9360 evra, smatram nepravednim ponašanje kazina prema meni. Hvala.
The amount of €550 was returned to my account today. Regarding my confiscated profits of 9360 euros, I consider the casino's behavior towards me unfair. Thanks.
Το ποσό των 550€ επιστραφηκαν στον λογαριασμό μου σήμερα. Όσον αφορά τα κατασχεμενα κέρδη μου 9360ευρω θεωρώ άδικη την συμπεριφορά του καζίνο προς εμένα. Ευχαριστώ.
Zdravo chapnorris3,
Drago mi je da čujem da ste vratili svoje depozite. Kao što je gore navedeno, ispunjavali ste uslove samo za depozite koje ste napravili nakon što je samoisključivanje aktivirano. Snažno predlažem da posetite veb lokaciju kao što je npr. https://vvv.begambleavare.org/ gde bi vam mogli pomoći u rešavanju problema sa kockanjem. Sada ću žalbu označiti kao „rešenu" u našem sistemu. Hvala vam što koristite centar za rešavanje žalbi Casino Guru.
Srdačan pozdrav,
Petar
Hi chapnorris3,
I'm glad to hear that you got your deposits back. As stated above, you were only eligible for the deposits you made after the self-exclusion was activated. I strongly suggest visiting a website like e.g. https://www.begambleaware.org/ where they could help you with your gambling problem. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center.
Best regards,
Peter
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.