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Game account fully verified 14.2. ie 3 days ago. Withdrawal processing time depending on the pages, 24h pending time. The withdrawal was in that state for 4 days. The customer service can't answer, they only promise to transfer the question to the payment department, but nothing is heard. The processing of the payment was therefore delayed for 2 days, and there is no information as to why.

Email confirmation received from the verification that all documents are OK and withdrawals can be made.

Pelitili täysin verifioitu 14.2. eli 3 päivää sitten. Nostojen käsittelyaika sivujen mukaan 24h pending aika. Nosto ollut kyseisessä tilassa 4 vuorokautta. Asiakaspalvelu ei osaa vastata, lupaavat vain siirtää kysymyksen maksuosastolle, josta ei kuulu mitään. Maksun käsittely viivästynyt siis 2 vrk, eikä mitään tietoa miksi.

Verifioinnista saatu sähköpostivahvistus, että kaikki asiakirjat ok ja kotiutuksia voi tehdä.

Dear Dmndmn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

So the casino has NOT yet accepted the withdrawal, now 4 days have passed. The page says pending time 24 hours.

Kasino siis EI ole vielä hyväksynyt kotiutusta, nyt 4 päivää kulunut. Sivuilla lukee pending time 24 hours.

I fully understand your frustration, Dmndmn. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

I cancelled the original withdrawal done 7 days ago and made an another one today. Never got a response from their customer service about the first one but lucky enough this new withdrawal went through in a few hours and I received the money! So this case may be closed! Thank you!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Dmndmn, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru