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Dear Stergos,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few more question be fore we move forward. Could you confirm if you have multiple accounts in the casino? Did the casino close your account or only voided winnings? Thank you in advance for your reply.

Best regards,

Nick

They closed the old one. They kept the newest account that won the money active. Same account they confiscated the money. They only left the last deposit’s balance $200 in there even though I spent around $1000 of my own money to get to the point of winning the $2000

In addition, when they first told me about having another account, I’ve asked them to close the old account prior to withdrawing the money from the new one. But when I tried to withdraw the money they were confiscated

Did they return all of your deposits? Could you please forward me your deposit history to my e-mail adress?

They only return the last one not all of them. I would find it fairer if they were to at least return all deposits. Sending you the history now

Just sent

In addition, they won’t even allow me to withdraw the $220 and the system says at least $500 to withdraw

Dear Stergos,

It's a rather strange situation here. Mostly when the casino detects duplicate account, they close it and sometimes send back the deposit. Returning your last deposit and allowing you to play is not a common procedure. However, the casino has returned some of your deposits despite you have breached their terms. Isn't there any other payment option which you could use to withdraw your money?

I could. It’s not about the money. It’s unfair to accept all the deposits and then confiscate the winnings as well as the deposits.

I understand their rules and terms and they mostly have those in place so someone doesn’t take advantage of the free bonuses. But, I didn’t use their bonus money and in addition I unwillingly breached their rules. I’ve signed up with a few casinos over the past few days, hard to keep track.

Like you said, it seems strange, I don’t have a lot of experience in online casinos as I started about a month ago.

Still, the whole thing seems unfair. They could at least give a warning or something but guess they don’t want to pay

I would like to ask Playamo Casino to join this case and help us resolve the player's issue.

Hey!

We have closed player's account due to a duplicate and returned last tho deposits to the player's account.

Also, we have set a Cooling Off limit so the player can set the cashout, upload documents, but cannot continue playing.

It is needed so the player can proceed with the verification before we withdraw the funds (mandatory due to AML policy).

As we can see, at this moment the player has performed an attempt to remove the Cooling Off limit, so we are no longer can leave his account opened (with the Cooling Off), and we disabled the account.

The player need to send requested documents to our email.

Once again, the account was not closed initially, but the Cooling Off limit was set instead. It is not forbidden, however making the refund procedure much faster and easier for both parties.

Thank you.

Kind regards,

Vlad,

Playamo.

So, you disabled the account while there is $220 in there 😂 and that makes it better...

So not only you confiscated the winnings but you confiscated the $220 refund that you are talking about.

Absolutely wrong!

In addition, you had/have all required documents for a refund. But you set the minimum limit at $500 even though there was only $220 in there. It used to be less than $500 but for some reason mine was set at $500. Attaching a screenshot for proof.

I basically needed to deposit another $280 to be able to withdraw but guess what? I wasn’t able because of the cooling off period you imposed.

So how exactly did you help with the cooling off? Well you didn’t, you just guaranteed that I wouldn’t be able to withdraw even the slightest amount of $

P.s. You didn’t even mention anything about money being confiscated, the issue is you stole $2000 not whether or not you closed my account

P.s. The duplicate account that you are talking about, I asked the live chat to close that account as soon as I became aware of it.

At the time of the deposit that resulted in me winning $2,000 I wasn’t playing with bonus money. It was my own money, yet, instead of working with me you decided to steal the money

After this happened to me, I did some research online and found out that most of the times you find a reason not to pay.

That surely proves a lot of things.

Even Casino Guru has you listed as "Bad Reputation"

I’m feel lucky that it was only $2,000 that was stolen from me, because some other people had their money stolen for amounts over $10,000

https://www.askgamblers.com/casino-complaints/playamo-casino-refused-to-pay-out-usd12-500-dollars-in-winnings-and-closed-my-account-for-fraud

Just attached a link. It seems that if you can’t find a reason not to pay you make one up

Dear Playamo,

Could you please confirm if I understand it correctly?

1. the player is able to withdraw if he verifies himself?
2. his account remains closed after that?
3. will it be able for the player to witdraw 220 if he claims that min. withdrawal is 500?

Best regards,

Nick

Hey!

Nick, answering on your questions above:

1. We will withdraw his funds via refund when the player will complete the verification.
2. Account is closed ATM and the resting documents should be provided via email support@playamo.com
3. $500 is the minimum for the Bank Transfer option, however we have different options, where the minimum cashout is starting from $25

Right now the player need to proceed with the verification via email, afterwards we will refund player's balance.

I only want bank transfer. The other options are bitcoin etc. which I do not have.

Also, the documents were attached on the account, there is nothing more to send.

in addition, this complain is about $2000 not the $220 from my last deposit

Dear Stergos,

For now, all I can recommend is to follow the casino's instructions. If they require any more documents to verify your account send it to their e-mail address. I'm fully aware that your total amount of deposits were 2000€. However it's a common procedure when a player breaches the casino terms that the casino refunds only the last deposit. Please keep us updated regarding your verification.

Best regards,

Nick

Dear Stergos,

Is there any update regarding your case? Please note, if you fail to respond to us within 7 days, you complaint will be rejected.

Best regards,

Nick

What about the money I won?

Dear Stergos,

I requested you to let us know if there will be any update regarding your case. Could you please advise what's the status of your verification?

Nothing yet

I would like to ask Playamo Casino about the player's verification process. Is it pendig or it is required to send another documentation?

Hello,

An email was sent earlier today with the list of the documents needed. Please check your inbox.

If any additional help is needed, please contact me here or support, 24/7.

Thank you.

Kind regards,

Playamo.

Can you send it to worldinhq@hotmail.com?

I think in the system it was mispelled to worldinhq@hotmail.con

Hey!

All information has been sent to the player via email, the player was informed.

Thank you.

Dear Stergos,

Please follow the insturctions of the casino and let us know if there will be any update. I'll now extend the timer by 7 days.

Dear Stergos,

We haven't receive any news from you. Could you please advise if you have followed the casino instruction? Please note, if you will fail to answer us within the next 7 days, we will be forced to reject your complaint.

Best regards,

Nick

Dear Stergos,

As we haven't heard from you for almost 3 weeks, we are now forced to reject your complaint. You will be able to reopen your complaint anytime.

Best regards,

Nick