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Look looks like this you guys give us free money to play on as a bonus you say well if we give you our money we can't say oh well it was the bonus money from us huh and you just shake our money but you had no problem taking it but you have a problem giving it and I think it's b******* unfair Injustice all together you should not even be a casino or working for one and half the time you'll have five in a row and only give you three of them you got a joke

Dear peak5836,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that you are experiencing difficulties withdrawing your bonus winnings?

Could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear peak5836,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.