Dragi Davidjann,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Proverio sam uslove i odredbe Ripper kazina i evo šta sam našao:
PROMOTIVNI USLOVI I ODREDBE
21. Klijenti ne mogu tražiti više besplatnih bonusa/ponuda besplatnih okretaja uzastopno. Kada korisnik koristi dva ili više besplatnih bonusa bez uplate pravog novca između, menadžment zadržava pravo da poništi sve bonuse ili dobitke.
Da li sam dobro razumeo da ste koristili dva besplatna bonusa bez depozita između?
Da li ste osvojili nešto od prvog besplatnog bonusa?
Možete li potvrditi da uopšte niste uplatili depozite u ovaj kazino?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Davidjann,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions of Ripper Casino and this is what I found:
PROMOTIONAL TERMS AND CONDITIONS
21.Customers cannot claim multiple free bonuses/free spins offers consecutively. When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses or winnings.
Do I understand correctly that you used two free bonuses without depositing in between?
Did you win anything from the first free bonus?
Can you please confirm that you have not made any deposits into this casino at all?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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