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I cannot reach anyone in chat. I met all wagering requirements. Payout $ 173. Nothing happened so far

Ich erreiche niemanden in Chat. Habe alle Umsatzbedungungen erfüllt. Auszahlung 173$. Bis jetzt nichts passiert

Dear Nancy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. For how long have you been trying to withdraw your winnings? Have you made any successful withdrawals before? Have you passed the KYC?

Additionally, if there is any communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello no unfortunately nobody is available km chat. I've never made a withdrawal there. I have sent my ID and have not received an answer. thanks in advance

Hallo Nein leider ist niemand km Chat erreichbar. Ich habe dort noch nie eine Auszahlung getätigt. Ich habe mein Ausweis geschickt und bekomme keine Antwort. Danke im Voraus

For how long have you been trying to get in touch with the casino?

Dear Nanjul,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.