The player from India had been waiting for a withdrawal for less than two weeks. The player claimed that the casino had denied his withdrawal request. Upon reviewing the case, we found that the player had violated the casino's terms and conditions by activating multiple free bonuses consecutively without making any real money deposit. As a result, the casino's denial of the withdrawal was found to be in compliance with their terms. We had advised the player to always check the bonus T&Cs before activating any offer to avoid such issues in the future. The complaint was subsequently rejected as the casino was found to have done nothing wrong.
Igrač iz Indije je na povlačenje čekao manje od dve nedelje. Igrač je tvrdio da je kazino odbio njegov zahtev za povlačenje. Nakon pregleda slučaja, otkrili smo da je igrač prekršio odredbe i uslove kazina tako što je uzastopno aktivirao više besplatnih bonusa bez uplate pravog novca. Kao rezultat toga, utvrđeno je da je kazino odbijanje povlačenja u skladu sa njihovim uslovima. Savetovali smo igrača da uvek proverava uslove i uslove za bonus pre nego što aktivira bilo koju ponudu kako bi izbegli takve probleme u budućnosti. Žalba je naknadno odbijena jer je utvrđeno da kazino nije učinio ništa loše.
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