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The withdrawal process is delayed.

Η διαδικασία ανάληψης έχει καθυστέρηση.

Dear Kuriakosraf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

It is the first withdrawal, if it is usual for them to be delayed for so many days, let the complaint be deleted for now.

Είναι η πρώτη ανάληψη, αν είναι συνηθισμένο να καθυστερήσουν τόσες μέρες το παράπονο ας διαγράφει προς το παρόν.

Do I understand correctly that you do not wish to proceed with this complaint?

Yes, I will wait a few days and if it doesn't work I will file a complaint again.

Ναι θα περιμένω μερικές μέρες και άμα δεν έχει αποτέλεσμα θα ξανακάνω καταγγελία.

I see. If you wish we can keep this complaint open for a couple of days as we do not allow more than one thread per issue per player. In other words, if you close this complaint, you won't be able to submit another one for the same casino regarding the same withdrawal.

I will check back with you next week. Hopefully, you will have your winnings by then.

I have received my winnings today

Έχω παραλάβει τα κέρδη μου σήμερα

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Kuriakosraf, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru