Dragi hushakai91,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li mi, molim vas, poslati snimak ekrana ili link do bonusa sa kojim ste igrali?
Da li ste proverili uslove bonusa za ovaj bonus da vidite da li iznos bonusa od $50 nije "lepljiv"? To bi značilo da se iznos bonusa oduzima kada igrač zatraži povlačenje svog dobitka.
Da li ste komunicirali sa korisničkom podrškom u vezi sa 50 dolara?
Da li sam dobro razumeo da ste primili iznos od 400 dolara na svoj bankovni račun?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear hushakay91,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please send me the screenshot or the link to the bonus you played with?
Have you checked the Bonus Terms of this particular bonus to see if the bonus amount of $50 is not "sticky"? This would mean that the bonus amount gets deducted when the player requests a withdrawal of their winnings.
Have you communicated with customer support regarding the $50?
Do I understand correctly that you received the amount of $400 in your bank account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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