Zdravo Cellilane, više puta sam pokušavao da kontaktiram kazino, ali bez uspeha. Bojim se da se ne može mnogo postići bez saradnje sa njegove strane. Pošto se kazino ne odnosi ni na jednu ADR uslugu i tvrdi da radi pod licencom Kostarike, što se ne može proveriti, nema ovlašćenja za igre na sreću kojoj bi se mogli obratiti.
Označiću žalbu kao „nerešenu" u našem sistemu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama moglo bi da pomogne da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
Mogu samo da vam preporučim da birate kazina prema njihovim recenzijama i ocenama u budućnosti kako biste izbegli ovakve situacije. Žao mi je što ovom prilikom nismo mogli biti od veće pomoći.
Srdačan pozdrav,
Natalia
Hi Cellilane, I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino doesn't refer to any ADR service and claims to operate under Costa Rica license, which cannot be verifiable, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Natalia
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