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Hello, I've been waiting for my first 3x € 500 payouts for several days, but nothing has come up so far. I now have € 10,000 in credit plus € 1,500 in disbursement and the customer service puts me off every time I should wait. Please can you help me and write to them if necessary.

THANKS IN ADVANCE

Marcel S ***

Hallo, seit mehreren Tagen warte ich jetzt schon auf meine ersten 3x 500 € Auszahlungen aber bislang kam noch gar nix. Mittlerweile habe ich 10.000 € als Guthaben plus 1.500 € in Auszahlung und werde jedes mal vom Kundenservice vertröstet ich solle warten. Bitte könnt ihr mir helfen und denen evtl mal schreiben.

VIELEN DANK IM VORAUS

Marcel S***

Dear marcelschidlowski,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

When exactly have you requested these withdrawals? Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I've been waiting for my money for 6 days, I am repeatedly told it will take a maximum of 3 days .. we're talking about 11,500 € .. if I would get at least the first 3 x 500 €, but nothing happens. And since I've read a lot of bad things here, I'm just skeptical. And no, I've never had a successful payout.

Ich warte bereits seit 6 Tagen auf mein Geld, immer wieder wird mir gesagt es dauert maximal 3 Tage.. wir sprechen hier über 11.500 €.. wenn ich zumindest mal die ersten 3 x 500 € bekommen würde, aber es tut sich gar nichts. Und da ich hier viel schlechtes gelesen habe, bin ich einfach skeptisch.und nein ich hatte noch nie eine erfolgreiche Auszahlung.

Thank you for your reply, marcelschidlowski. Could you please advise what payment method to withdraw your winnings have you opted for?

I opted for the bank transfer, but my payout has not even been processed or anything else.

Ich habe mich für den Bank Transfer entschieden, aber meine Auszahlung wurde ja noch nicht einmal bearbeitet oder sonstiges.

Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place. I would recommend that you wait for at least one more week.

I will leave this complaint open and if there is no development within this time frame, we will intervene. Please, keep us updated in the meantime. Thank you very much in advance.

Yes, as I said, it wasn't even processed or anything else. My payouts have been pending for a week and nothing happens. Well, I'm curious, for me this is a delaying tactic.

Ja wie gesagt es wurde noch nicht einmal bearbeitet oder sonstiges. Meine Auszahlungen stehen seit einer Woche auf "pending" und nichts passiert. Naja ich bin gespannt, für mich ist das hinhaltetaktik.

Dear marcelschidlowski,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.