Dragi HAL9000,
Hvala vam puno što ste podnijeli svoju žalbu. Žao mi je što čujem o vašem problemu. Jeste li pokušali prenijeti ovaj problem s kasinom? Jeste li dobili objašnjenje zašto vaši besplatni okretaji nisu aktivirani? Jesu li ti besplatni okretaji izdani za određenu igru?
Ako postoji relevantna komunikacija, proslijedite je na petronela.k@casino.guru .
U međuvremenu, imajte na umu da ne možemo kazniti kazino jer vam nije automatski dao bonus.
Hvala vam unaprijed na odgovoru i nadam se da ćemo vam moći pomoći što je prije moguće.
Srdačan pozdrav,
Petronela
Dear HAL9000,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried to communicate this issue with casino? Did you receive any explanation why your Free Spins haven’t been activated? Were those Free Spins issued for a specific game?
If there's any relevant communication, please forward it to petronela.k@casino.guru.
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
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